VividSeats

Horrible Horrible Horrible business and customer service

I purchased from vivid seats tickets to an event for 1200/ticket. The listing said available the next day. This was a lie. The tickets are not available until the

Day of the show and I have to find someone physically to get them from. Because they will only be available via willcall the day of the show. Totally misleading.

Horrible business practice. I called to get my money back. They refused. 'All sales are final.' These people don't care about making customers satisfied at all.

Not having learned my lesson, I placed another order with vivid seats for another show. This time 600/ticket. I specifically chose this listing because they

Tickets again were to be available and shipped the next business day. 1 week following purchase no tickets. I finally get a notification and tracking number that

The tickets are shipping with overnight delivery for the next day. The tickets require a signature. I made arangements to be home to receive these tickets as they

Were to be over nighted. No tickets. Another week goes by and another tracking number and shipping label has been created for overnight shipping. Again I made

Arangements to be home from work to sign for the tickets. AGAIN no tickets.

I spent over an hour on hold trying to speak to someone who could help me with this issue. My concern was that I didnt want this to happen again. I spoke with

Mika, the 'highest level manager' available at vivid seats that I could speak with. Her solution was to offer me the same tracking number I already had. I also

Spoke to Jamila T before Mika. Both horrible customer service representitives. Mika refused to share her managers name or contact information. She refused to

Share her extension.

If vivid seats wants to run a reputable business with solid customer service, this is not how it's done.

I purchased the ticket back in 10/4 for vividseat.com and I was so excited to go BTS concert. TM released the ticket 10/5 but I bought this seat from vivid so I can have better seat and price. I waited until 26 November but expected delivery date was changed to 27 then 28 then 29 then 30 and 1st Dec. I called and I chatted with agents at least 20times and all of them told me exact samething. You have to wait until seller release the ticket and you will get the ticket before the event. I was so mad but i waited and waited... the day of concert 12/2 around 3pm I was chatting with some agent and she or he told me that seller doesn't have my ticket and he or she was offering different seat. When I ordered this ticket It was showing me this... we guarantee that your tickets will be within the zone or section listed or one comparable and that you will receive these tickets in time for the event or your money back. It was not even same section or comparable seat seller was offering me I was so mad and ask them i will take the seat because I have no choice but I want to compensation for what happened. Seller refused to give me partial refund nor vividseat. VIVIDseat send me $200 stor credit and I couldn't believe it. Fee was over $500. I do not understand how they do business like this and rip off customer's money and heart. Government or whoever in charge they need to shut down this business or give them bad report. Seller sold my ticket to other customer and probably who paid way more than I did but I ordered first. This concert was so so so important and vividseat and seller ruined my entire day. I am upset and pissed off what happened but i told other armies that this website is fraud. They got my money for almost 2 months and the day of concert oh, I don't have ticket so i will give you different seat I never wanted in first place. They shoudln't sell any ticket if you don't have inventory.

I purchased two very expensive tickets through Vivid Seats ($586 each, plus $38.82 each in NJ sales tax plus $115.88 each in fees paid to Vivid Seats) to see Genesis as a birthday present for my husband. Genesis is a band my husband has been a major fan of his whole life and has never seen live. Up front, the concert was neither postponed nor canceled due to COVID. My husband, however, suffered a recurrent brain tumor and the development of a prostate tumor, both of which require treatment that has caused profound fatigue, weakness, neuropathy, cognitive deficits and vastly increased immuno-compromise. Yes, I listed the tickets for sale via Vivid Seats. The listing expired, so I relisted. The next time the listing expired, I received a notification that the listing was GOING to expire, but that notification was SENT to me 10 minutes AFTER the listing expired, and apparently because the event was now less than 2 days away, the site would not allow me to list the tickets again. Maybe there's something I missed, I don't know. I'm more than just a little bit stressed with what my husband is going through and caring for him. But I do know the site wouldn't accept my listing. I just needed an easy way to try to resell the tickets that didn't take much effort or time. Figuring out why a listing routinely expires and has to be renewed, and how and under what conditions a listing can be made is something I simply don't have time for right now. I pled my case to customer support, hoping for a refund at best or the ability to relist my tickets prior to the event at worst. All I received was a generous feeding of chapter and verse about their policies, procedures, terms and conditions. Obviously Vivid Seats makes plenty of money through fees to have a nice website and folks to field sales, customer support, technical and privacy departments. What I needed was a company that can think on its feet and do something right for someone in a tough situation. What I got was policy and ZERO compassion. MESSAGE RECEIVED, loud and clear. I will NEVER use Vivid Seats again, and will make every effort to encourage every person I know to avoid them at all costs.

WHAT EVER YOU DO DO NOT BUY ANYTHING FROM VIVID SEATS! I AM WRITING THIS IN THE UTMOST INTEGRITY. I AM DISABLED AND ALWAYS PURCHASE ISLE OR END SEATS. I AM A BIG GUY AND SUFFER FROM SCIATICA BAD BACK AND ANXIETY AND MY WIFE SITS NEXT TO ME. I BOUGHT TWO TICKETS TO THE EAGLES IN PHOENIX ON SEPTEMBER 25. WHICH IS MY WIFE BIRTHDAY.WE DECIDED TO STAY THE WEEKEND SEEING PHOENIX IS 4 HOURS AWAY. SO WE ARRIVED AT OUR SEATS AND THEY WERE IN THE MIDDLE OF THE ISLE. NOW I ALWAYS TALK TO A LIVE AGENT AND WAS TOLD THEY WERE ISLE SEATS. SO WE TRIED TO GET THEM CHANGED AT THE FOOTPRINT CENTER AND THEY WOULD HAVE FOR $200 MORE WHICH I DO UNDERSTAND BUT I WAS TOLD BY VIVID THESE WERE ISLE SEATS AND WHY SHOULD I HAVE TO PAY MORE. FOOTPRINT DID SAY THEY WOULD PUT US IN A SUITE WITH 12 OTHER PEOPLE AND WAS DIRECTLY ON THE SIDE OF THE STAGE. SO WE DECIDED TO GET OUR TICKETS SCANNED TO PROVE WE DID NOT ATTEND THE SHOW. NOW THE BIG PROBLEM IS THAT YOU WILL NEVER GET A HOLD OF CUSTOMER SERVICE ITS A 200 MINUTE WAIT FOR THEM, THEN THEY HANG UP. EMAIL IS LIKE ROBOTIC. I ALSO BOUGHT ROLLING STONES TICKETS FOR NOVEMBER 6 AND THEY ALSO ARE NOT ISLE SEATS IVE BEEN TRYING TO GET A HOLD OF ANYONE FOR A MONTH AND NOBODY WILL CALL EMAIL TXT NOTHING. SO NOW I AM OUT OVER A $1000 AND THEY COULD CARE LESS. THAT WEEKEND ALSO COST US $1000 SO PLEASE DO NOT GO THROUGH A 3rd PARTY, GO THROUGH TICKET MASTER DO NOT GET YOUR TICKETS THROUGH VIVID SEATS. ALSO BEFORE I BUY THEM I MAKE SURE THEY UNDERSTAND HOW IMPORTANT IT IS FOR ME TO HAVE THESE SEATS AND THEY ALWAYS SAY NOT A PROBLEM WE WILL TAKE CARE OF THIS. ITS EASY TO GET SOMEONE WHEN YOU WANT TO PURCHASE TICKETS AFTER THAT YOU ARE DIRECTED TO THE PHILIPPINES. ITS A JOKE AND A FLY BY NIGHT POS.
JOE COREY

I bought tickets on this website. However, now I can't go. I only have two tickets and decided to try and re-sell them. I listed them for sale but couldn't upload the tickets to the site, which is the same site from which I got the tickets. Anyway, I tried to contact them through their "live chat" on two separate occasions but nobody ever showed up to talk with me. I tried this on two separate occasions too. Finally, I get an e-mail from them saying that I have to upload my proof of purchase of the tickets. Again, I bought the two tickets from them. When I clicked on the link for me to fill out the extra paperwork and upload the proof of purchase, I got a message saying that the there was no document for signature. I tried opening this link on two different devices and still nothing. Finally, I called them. The first time I called, I explained the situation. She then put me on hold for 18 minutes. After 18 minutes, the phone was conveniently disconnected. So, I called a second time. This time, I got a very less than helpful guy that I explained my situation to 4 times. I had to explain to him the exact same thing 4 times b/ca he kept asking me the same questions over and over like he wasn't paying any attention to me. His tone was curt and disbelieving of me. He told me that it was a technical problem on my end and he couldn't do anything about it. I asked him to resend the information but he was evasive and not least bit helpful. Then I asked him how he could be sure it was my fault. After a bit of persistence, he finally put me on hold and had them resend the information that I needed. This is all very dumb since they have all my information as an app acct holder and since my tickets were purchased through them using all the same information from the app. This has taken so much time to get resolved and it still isn't resolved at this time. Hopefully, it will be soon.

I work in a large company and also entertain clients. Someone was in town and decided to obtain seats to an event and ended up at the Vivid site for the first time. I thought I had purchased tickets for an event taking place the following day - my credit card went through, success page, confirm, etc. They have a place to enter a phone number during purchase just in case there is a problem with your order.

The next day (of the event) I logged in to print my tickets but saw no current or historical orders. Their chat didn't work so I called by telephone to discover my order was just canceled because security deemed they wanted my order "confirmed" (within 24 hours) for everyone's protection. Have no idea why and it was never explained. Support claimed they made 2 telephone calls - but when I asked for the number called (and no message left) it wasn't even close to the correct number. They made a big mistake. Understandably, I asked for help purchasing replacement tickets and some consolation with their ticketing fees. It was refused outright as he said I was sent an email, customer must solely take the full consequences of this cancellation, etc. Let's talk about the email.

Given I already had 2 marketing emails from this company immediately even before any order (by signing up for an account), it's not surprising their emails (and the purchase verification) went right to spam. They should have had a conspicuous notice about possible verification during purchase or on the confirmation screen.

After all this time I had to get to the event and the client but had no tickets. I figured I'd give senior support a chance to make right after the event, as it would be reasonable to do so, e.g. refund at least to some degree (if not entirely) their ticketing fees. I bought tickets through them again as prices were similar elsewhere - but at this point I had to pay 50% more for practically the same seats.

My post call event went the same way. Acknowledgement of what I said happened with their "security" calling a completely wrong phone number and they would only give me a partial discount on my *NEXT* order. The arrogance of these people who refuse to be accountable and feel they earned their fees in full - and cost me a substantial sum. They feel the need to hide behind their terms of service and their useless "guarantees" that they have on their site? If you value your time and prioritize reputable, trustworthy and reliable, go to the name brand places we all know.

My complaint is against vivid seats. On Sunday December 26,2021, I had tickets to the Philadelphia Eagles game in Philadelphia, PA. I was with my family looking for parking prior to the game. Most of the lots were full, and the lots that were open required a prepaid reservation and were not accepting cash or card payments. I went online to vivid seats and found reserved parking available for $86.00 which was over double the charge of the lots' $40 cash charge. We knew of no other option for parking, so I was forced to order the parking through vivid seats. As we were sitting in line for the reserved lot, I purchased the reserve parking voucher from vivid seats. I received the confirmation email with link to download the ticket. After multiple attempts to download the voucher and at the point we had reached the end of the line to the lot, I still was unable to download the voucher. The link connected to a site that read "error, site unavailable please try again". The attendant at the lot would not accept the email confirmation and needed to scan the barcode on the voucher that I was unable to download. The attendant even tried on my phone and was unsuccessful. She mentioned that others who purchased the voucher were unable to download the barcode as well so close to the event. Feeling bad about the situation, she charged us the $40 cash and allowed us to park in the lot. She suggested calling customer service tomorrow, because vivid seats will be able to see that the barcode was not scanned and used. On Monday, the day after the event, I looked up the vivid seats' customer service phone number through their app and called. I spoke with a representative who was very rude and argumentative. She stated that because I was able to download the ticket on Monday there was nothing she could do with regard to compensation. Multiple times, I reiterated to her that I did not need the voucher on Monday, I needed it to work on Sunday for the event for which I bought the date specific voucher. I requested to speak with a manager and was denied after she stated that the manager would say the same thing. I called my credit card company with which I purchased the voucher and lodged a complaint disputing the charge. After the credit card company's investigation, they received the same result and refusal for compensation from vivid seats. I am writing this account of my experience to make others aware that vivid seats will take money for vouchers that cannot be used and will provide illogical rationales for not providing refunds.