Vivid Racing Reviews Summary
Vivid Racing has a rating of 2 stars from 763 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Vivid Racing most frequently mention customer service, tracking number and credit card. Vivid Racing ranks 57th among Car Racing sites.
Shoutout Anthony for coming through and giving me a deal immediately on wheels I was in the market for. Super good price and super quick and friendly. Thank you!
Buyer beware from this company.
I ordered a product from this VIVID RACING and had a confirmed purchase from an in-stock sale item. I also called several times to get updates on my order. I was then sent a waiver to be filled out before they would ship my confirmed order. After filling this waiver out, I emailed again to check the status of my order. I was then told that my item was not available and that I could purchase another updated product for much-much more and I would get a 15% discount on the MSRP for my trouble. They even offered me an even more expensive option and told me that this would be my best option. I believe that I have been a part of a Bait and Switch scam from this company. The item is still on their website to order, weeks after my initial order from this company. So, the question I ask is, how is an item not available if you can still order the same item from the website with no out-of-stock notice? My payment has not been refunded, nor my product delivered. Unfortunately, I believe that this is a common practice from this company because the same that happened to me with another item, I tried to purchase with them years ago. I still have chat transcripts from that order as well as the transcripts from this order. The only reason I ordered a product from VIVID RACING this time because I decided to give them another chance of redemption because the last issue with this company was such a long time ago. But I was wrong and this may be a common practice for this company because of the similarity. I tried to reach out to management to no avail. My chats with them online were disconnected and my calls never responded. My account was even deleted several times to prevent me from checking my order status. I even tried to contact the owner via LinkedIn and was told by him that my issue could not be the truth. I would like this to stop happening for me and for potential other customers that will not report these actions.
Called customer service for help with an online order. Very quick, very nice, very helpful and very informative! Will definitely order from vivid racing again!
I've ordered several items from Vivid Racing over the past year, through James McKibben, and couldn't be happier. Great communication and response times, great prices, and great brands. Highly recommended.
Product is on order for a few weeks but im excited to recieve it and put it on! Thanks for the immediate contact on the status of the order
I made an order over the phone and the process couldn't have been any easier. They honored a military discount and gave me multiple options for completing the purchase. I finished it all off through email; the sales associate put together the order and handled my invoice extremely fast. Response time to each email was less than a couple minutes. Couldn't have found better prices for all the UTV parts I ordered anywhere else.
They've helped me on multiple occasions and every time I've spoken to them, they have been amazingly helpful with inquiries and services!
Vivid racing and specifically Ryan McFarlin have proven on multiple occasions to be a refreshing reminder of a time when customer service was of most importance.
From day one when I showed up at the headquarters not realizing they don't have a showroom, Ryan made sure to take the time to chat and help point me in the right direction.
I would highly recommend vivid racing for any of your aftermarket performance needs.
Vivid racing a great place to get mods for your car they make it simple to find what you need for mods and the customer service is great as well!
The only thing I have to say is getting through is a little bit difficult on the phone but that's just cause they're really busy so there's nothing really bad to say
Eric was great and answered all my questions about the exhaust.
Will be coming back to buy more parts in the future!
Anthony is my "Go-To-Guy" for parts. He listens and has great feedback. He's gone out of his way to help me locate hard-to-source parts, keeps me updated on timelines and always responds to my email inquiries. I've stopped shopping everywhere but Vivid because of his great service. I see several negative reviews, but they seem to stem from supply-chain issues, which are out of Vivid's control. Keep up the good work, guys!
I've been dealing with James for a few years now and he is a real pro. Both on product knowledge and customer service!
Finding and ordering what I was looking for was fast and easy!
Satisfaction has its own value.
Thank you!
I ordered a carbon fiber PSM Dynamic Trunk Deck Lid V2 BMW M3 F8x 15-19 from Chris Kolodzinski at Vivid Racing. If you look on their website they do not offer a fiberglass option (ONLY CARBON FIBER) and fiberglass was never presented on the phone as an option. Yet, what I arrived at my house was a fiberglass version. I immediately called Chris on the phone and told him the mistake. He said he would contact PSM and get back to me. After a few days of not hearing back I tried to contact Chris via phone and email. No response. I tried Vivid Racing's main line and no one answered so I left a voice message to call me back about it. Weeks later I received an email from them asking me to rate them and provide a review. I emailed back and said I would like a refund and a shipping label to send them back the fiberglass deck lid I didn't order. Zero response. They charged me for something I didn't order, for something that is not even offered on their website, and made no effort to resolve their mistake. Of course I would highly recommend ordering products elsewhere. I have screen shots of my original chat with Chris and his quote on the carbon fiber version. They charged me $480 for a product I didn't order.
Fast shipping! I ordered on a Wednesday and received the following Monday. (Even with it being the week before Black Friday!)
Vivid Racing is just a Great company to do business with... from my first product inquiry, to helping me to get the best discount available... The team are Masters at the follow up... Making sure I found what I wanted, & had the Best price & experience...!
Lang W
Knowledgeable and responsive, super easy experience dealing with Austin to order an aftermarket exhaust.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members