Vivid RacingReviews 763

Due to several issues with my car, I was in need of an order of cat delete pipes (quick) in order to get my car on the road.

I had a ton of questions for James, he was so helpful with everything from specifics around this configuration to how to ensure I received the quickest response from him. Bumper to bumper service at its finest.

I would, and will, use Vivid again and again.

Pipes are on order within hours of the initial ask, great pricing, and the process was very streamlined.

I placed an order with Vivid Racing back in November. At the time, Kevin was amazing to deal with. I was initially told that that my order would ship in 10 to 12 weeks. I received several emails during this time with status updates. In late February I contacted the manufacturer and confirmed the shipping status - they were just waiting for the details from Vivid Racing. In early March my order status changed to "on hold". I sent several emails to inquire about the shipping status, and received generic emails about it being worth the wait. I called on March 18, waited for 20 minutes to talk to someone, and was assured that a sales representative would call me back. Instead, I received an email saying that shipping increased from $400 to $700. I requested that someone call me to discuss the situation. I only received a response after I lodged a dispute with PayPal on March 25. Frank said that shipping increased and it was my responsibility to pay it. I requested that my order be canceled and my purchase be refunded. To date, I'm waiting for that to happen. I'm going to have to escalate this with PayPal to get some kind of resolution.

Based on my experience, I cannot recommend Vivid Racing.

They kept changing the shipping date on something they had in stock. After 6 days and calling them to try to get an update in shipping date I had to cancel the order because they told me they will try to send it in the next few days, in the meantime I had paid extra for two day delivery when I made the order, six days before. This was for business and I looked terrible and very unprofessional with my customer. Will never buy anything from them again and will not recommend them.

I ordered some parts through vivid racing as they showed to be in stock as I placed the order 2 weeks later they email me that the items were on back order no big deal COVID has most things on back order. 2 months later I finally receive the items and they come damaged so I email vivid times replaced the items. They email back saying no they can refund $50 dollars off the $250 dollar purchase. Tired of dealing with them taking forever to reply I accept the refund. It's been 30 days since they offered the refund and they still haven't refunded the sorry $#*! $50 dollars and they still don't email me back. $#*! vivid racing I will never order anything from them again and I will not recommend them to anyone customer service was $#*! from the start.

My very first experience purchasing from Vivid Racing was excellent from the beginning, all started with a question and the sales representative, Luís Palacios, answer all my questions, take my purchase order and keeled me up to date through the entire process until my products arrived.
In the other hand, my products were brand new, the very same as described, authentic brand and very fast shipping to international destination (Mexico City).

My very own experience... five star!

Car looks exquisite with the tire lettering purchased from this website. Easy to install, I get completed on the look daily, highly recommend.