• Vital Records Online

Vital Records Online

Overview

Vital Records Online has a rating of 2.84 stars from 93,293 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Vital Records Online most frequently mention customer service, health department, and business days problems. Vital Records Online ranks 8th among Government Records sites.

This company responds to reviews, but usually not within the first month

Positive reviews (last 12 months): 0%
Positive
0
Neutral
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Negative
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See all photos

What reviewers want you to know

Positive highlights

  • So far it was easy to follow hopefully we will get the correct sealed Certified Marriage Certificate
  • My drivers license is from Tulsa, OK at this time not MO

Critical highlights

  • This is just not as easy as applying for Texas Birth Certificate.
  • I can't get my father's death certificate without my birth certificate.
How would you rate Vital Records Online?
Top Positive Review

“I appreciate On line applications such as this one,...”

Maureen G.
12/29/19

I appreciate On line applications such as this one, passports & other legal documents because I live in a remote area, an hour plus drive to the nearest city.

Top Critical Review

“Birth certificate”

Sabrinna A.
2/7/24

Please save your money and use Vital Check instead. Vital Records is cheaper but they are not as efficient. I ordered a birth certificate through both Vital Check and Vital Records. Within in minutes of my purchase through Vital Check, I received confirmation that my birth certificate will be delivered in 2 days. Vital Records on the other hand is still processing my request and it has been over 5 business days.

Reviews (93,293)

Rating

Timeframe

Other

Reviews that mention popular keywords

birth certificate (866) death certificate (100) marriage certificate (71) drivers license (86) customer service (62) shopping experience (26) credit card (53) birth cert (17)
Thumbnail of user sabrinna2001
1 review
0 helpful votes
February 7th, 2024

Please save your money and use Vital Check instead. Vital Records is cheaper but they are not as efficient. I ordered a birth certificate through both Vital Check and Vital Records. Within in minutes of my purchase through Vital Check, I received confirmation that my birth certificate will be delivered in 2 days. Vital Records on the other hand is still processing my request and it has been over 5 business days.

Thumbnail of user debbieb782
Debbie B.
1 review
1 helpful vote
December 27th, 2019
Verified purchase

Let clients know the costs and requirement of notarized letter before finalizing and submitting application.

Thumbnail of user melba.yarb
2 reviews
0 helpful votes
January 18th, 2024

I had a really disappointing experience with the service. I paid to expedite my son's birth certificate, but it never arrived. Every time I called, they claimed they had everything they needed and that the delay was at the state level. After a year, I went to the county and discovered that my paperwork was never resubmitted. The customer service representatives gave me conflicting information and ultimately just told me to contact the state myself. It was a frustrating and ultimately fruitless experience. I would advise others to save their money and go directly to the county.

Tip for consumers:
save your money

Products used:
went to the county directly

Service
Value
Shipping
Returns
Quality
Thumbnail of user willamr9
Willam K. – Vital Records Online Rep

Hello, Melba.

We sincerely apologize for the disappointing experience you had with our service, and we appreciate you bringing this matter to our attention. We understand the frustration caused by the delay in receiving your son's birth certificate, especially after opting for expedited service.

It's crucial to clarify that waiting times can vary based on the state and the specific health department office processing the request. While we make every effort to ensure a smooth and timely submission, the processing time is solely under the control of the health department, which holds the authority to issue certificates.

We regret any conflicting information provided by our customer service representatives and understand the frustration this may have caused. We strive to improve our communication processes to avoid such issues in the future.

Upon learning that your paperwork was not resubmitted, we understand the added frustration this must have caused. We want to assure you that we take this matter seriously and will investigate the internal processes to prevent such incidents from recurring.

In the meantime, we advise you to directly contact the health department office to inquire about the status of your request and seek clarification on the delay. They will have the most accurate information regarding the processing of your son's birth certificate.

Once again, we apologize for any inconvenience you've experienced. If there's anything we can do to assist you further or provide additional support, please do not hesitate to contact our customer support team.

Thank you for bringing this to our attention, and we appreciate your understanding.

Thumbnail of user timmyr10
Timmy R.
1 review
1 helpful vote
January 7th, 2020
Verified purchase

To fill in the information as needed was very simple to use. Once all the data filled out the billing and process was also made easy. Will wait to see if I get a valid birth certificate that will be accessible for passport.

Thumbnail of user donaldjasbury
1 review
0 helpful votes
February 12th, 2024

Ordered a birth certificate for my son and paid for all the extras as I cannot get to our county seat to order from the health department very often and this appeared to be faster. Fast (2-day) processing took 29 days (Dec 28-Jan 23) before it was sent to the health department. Overall it took 42 days to receive my order. Save yourself time and money and take a day off to go order it yourself.

Service
Value
Shipping
Thumbnail of user marshaf56
Marsha F.
1 review
1 helpful vote
April 16th, 2020
Verified purchase

Was not expecting to pay another $15 after the initial $69 should have added that in with the first flat fee other than that no complaints.

Thumbnail of user jacquitab1
Jacquita B.
1 review
1 helpful vote
November 27th, 2019
Verified purchase

The fee i paid i believe i could have done this myself for only 15.00 dollars without the middle man. This is just another way to separate a person from their money.

Thumbnail of user terib63
Teri B.
1 review
0 helpful votes
February 28th, 2020
Verified purchase

you ask for a rating before you have delivered a product. I have received only ABSTRACTS from you before--not the real documents, so I am wary about giving you positive feedback

Thumbnail of user sallyc215
Sally C.
1 review
0 helpful votes
December 31st, 2019
Verified purchase

Dec 6 till Dec 28 in this digital era is ridiculous.
Now I sent MORE money, BY USPS.
And another document!

I need a driver license and I
Must wait another month???

PLEASE EXPEDITE
I NEED THIS CERTIFIED COPY OF MY BIRTH CERTIFICATE ALREADY

ALREADY I PAID $79
I have NOTHING

Thumbnail of user stephanied147
Stephanie D.
3 reviews
0 helpful votes
August 14th, 2018
Verified purchase

Signature is near impossible. No advance notice of Drivers License. Hoping this will process as I have no scanner!

Thumbnail of user donnam4160
1 review
0 helpful votes
March 4th, 2024

I ordered a birth certificate on 12-21-23 and still haven't received it. And i paid an additional $20 for a rush order. They don't respond to emails or chats. This is a joke. If you need a birth certificate, order it directly through your states website. Wish I would have done that instead. Back to square one. Disputed the charge through my bank. Hopefully I'll get my money back one day.

Service
Value
Shipping
Thumbnail of user michaeld921
Michael D.
2 reviews
0 helpful votes
January 4th, 2019
Verified purchase

best thing to do is list pricing up front because there has to be less exspensive site for us that have to decide between this purchase and our medication because the govt will except birth certificate given at birth. Never seen a del. time either.

Thumbnail of user dorias1
Doria S.
2 reviews
0 helpful votes
January 14th, 2020
Verified purchase

I did not experience any problems completing this form. I hope now I will get my certified copy of my birth certificate.

Thumbnail of user jennifera332
Jennifer A.
2 reviews
0 helpful votes
February 26th, 2019
Verified purchase

I was not sure where to begin and how I can get my birth certificate since it was stolen due to a break-in at my house. They stole the portable safe it was in. This website made it quick and easy to process and use their website.

Thumbnail of user kimw276
Kim W.
1 review
0 helpful votes
November 20th, 2018
Verified purchase

You mentioned drivers licenses, but did not ask for number. Was not sure how that factored in or would have rated it a five.

Thumbnail of user robertn2359
1 review
0 helpful votes
February 10th, 2024

Started the process for a death certificate Dec 18,2023 still have nothing. If you call they say they need some other form.
Absolutely no return communication from them, they just want your info

Tip for consumers:
That it was a scam.

Service
Value
Quality
Thumbnail of user pamc8
1 review
1 helpful vote
April 20th, 2020

This is a request from the state. You would be better off going straight to the county you're looking at. You pay around $55 to print out paperwork and a mailing address print out. And it also takes over a month! Then you have to pay $10 to the state. Just go to the county's website, it's quicker and it only cost you $10!

Thumbnail of user lamiekag
Lamieka G.
1 review
2 helpful votes
November 7th, 2019
Verified purchase

This site doesn't tell you that you're paying $70 for a freaking application nor does it say you will have to pay an additional $20 for the final copy. This was not an easy and quick process nor was it worth while. Will never do this again nor would I recommend anyone else to use this site. It is a rip off!!

Thumbnail of user peterw468
Peter W.
1 review
0 helpful votes
November 23rd, 2019
Verified purchase

Misleading! You advertise "speedy" then AFTER I have paid you tell me it will take 5 months, my son wants to get married in January!
I need his birth certificate ASAP

Thumbnail of user ariah4
Aria H.
1 review
0 helpful votes
February 15th, 2020
Verified purchase

I paid 2 times and can't get my money back until business hours. Instructions were very unclear in the follow-up email

Thumbnail of user louisem193
Louise M.
1 review
0 helpful votes
November 20th, 2019
Verified purchase

I had to go back several times to review how the service works. As well there were pop-ups that came on covering the information being reviewed and lost out on a 15% discount as a result of closing the pop up to read the review and edit. The pop up should have returned so that people -myself could have taken advantage of the offer. This did not happen, somewhat disappointed. Otherwise good service !!

Thumbnail of user ffosterrg
1 review
0 helpful votes
February 29th, 2024

Terrible Customer service. No supervisor or chain of command. Inexperienced with dealing with crisis, Misinformation given

Service
Value
Shipping
Returns
Quality
Thumbnail of user erikah62
Erika H.
2 reviews
0 helpful votes
May 20th, 2019
Verified purchase

First time using this website. The process was easy and am looking forward to the final product. If I'm satisfied, I will certainly refer others for their birth certificate needs.

Thumbnail of user eugenes52
Eugene S.
1 review
0 helpful votes
April 23rd, 2020
Verified purchase

I did not know I would pay $69.00 the sight said $10.00 fee. If I could cancel I would. If I wait ango to vital records when they reopen I would only pay $10.00. This is a ripoff. You need to tell the fee up front.

Thumbnail of user patriciap943
Patricia P.
1 review
0 helpful votes
March 4th, 2020
Verified purchase

As of March 3 rd 2020 still have not received birth certificate
Totally was not worth trying to get certificate thru you all

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From the business

VITAL RECORDS ONLINE provides the best document preparation assistance for your birth certificate, death certificate or marriage certificate request. We are proud to have gathered more than 3000 state or county applications to process in order to use the fastest agency to get your vital records. We have the experience and the system to ensure you will get your Vital Records Application forms custom made to your needs.

Our process is simple, fill out our simple forms online to generate your application then get your vital records application documents without hassle directly at your doorstep. Follow the instructions to complete your application and mail everything with the pre-paid provided envelope to your local post office. You will only to track online your application on USPS website and get notified when your vital records are ready.

Company Representative

Thumbnail of user willamr9
Willam K.
Usually responds not within the first month

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2.8
93,293 reviews
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