Vital Records Online FAQ

Question:

I didnt get an email of confirmation or tracking number or anything after paying so is that normal or when should i receive an email? I didnt get an email of confirmation or tracking number or anything after paying so is that normal or when should i receive an email?

Answer:

It was a report to send to state to pay fees to get a document. This site is making false statements

By Ap M. over a year old

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Question:

Is the birth certificate certified ? Is the birth certificate certified ?

Answer:

Dear Dan, By using our service you will receive your official Birth Certificate from your local Health Department. This document will allow you to get important document such as driver license, passport or social security card. We are making sure to request the most detail Birth certificate from the agency who has the best version of your record. Also, we will make sure your application is free of mistake before sending to you and we provide a detail custom-made notice to avoid any delay with your birth certificate processing by the health department. You can review our birth certificate process on our website: https://www.vitalrecordsonline.com/birth-certificate

By Robin B. over a year old

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Question:

Can i cancel Can i cancel

Answer:

If you paid through our website you should have a phone number to call on the confirmation email that was sent to you. You would reach out to our Customer Service department at 1-844-218-4825 Monday-Friday 9:00am to 7:00pm EST.

By Robin B. over a year old

Question:

Your website says 4,6 stars but when i read through the reviews i see mostly 1 star reviews. why? Your website says 4,6 stars but when i read through the reviews i see mostly 1 star reviews. why?

Answer:

Dear James, We understand your concerns about our website. We provide the best service of document preparation assistance in order for you to get your birth certificate, death certificate or marriage certificate without hassle. Some people may find our services not suitable for them and be rough on our online reviews even before trying to contact us. Our customer's satisfaction is our priority and any of one of our customers doesn't like our services, we will be glad to cancel their purchase and refund their application fees. Our well-trained customer service agents are available MON - FRI from 9am to 7pm and WILL answer your call in less than 5 minutes to assist you with your application. Outside business hours you can use our customer support interface: https://www.vitalrecordsonline.com/support and we will get back to you in 1 business day.

By Robin B. over a year old

Question:

My credit card flagged this purchase as a possible fraud charge. i am concerned about this purchase. and, will i have to write a check to the state My credit card flagged this purchase as a possible fraud charge. i am concerned about this purchase. and, will i have to write a check to the state

Answer:

Am I able to use an expired I.D., I would like to know before I spend the money

By Kayla P. over a year old

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Question:

I would like to get a refund how would i go about that. I would like to get a refund how would i go about that.

Answer:

You probably won't sadly. They claim to have a customer satisfaction policy where as long as you cancel within 72 hours you can get one. HOWEVER I tried THE SAME DAY and was told me sent you the application already. Service was done oh well. Even though their false advertising made me think I was ordering a birth certificate not paying $50 for a dumb application. They blocked my email when I asked for a refund. This place is a joke next time use vitalchek instead and good luck on your refund.

By Kayla A. over a year old

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Question:

Do you obtain birth certificates even if i was born in germany? my original birth certificate is in augsburg bavaria germany. Do you obtain birth certificates even if i was born in germany? my original birth certificate is in augsburg bavaria germany.

Answer:

Dear Robert, Unfortunately, we are not able to get a birth certificate for people born aboard. Please check our blog talking about this issue: https://www.vitalrecordsonline.com/blog/how-to-order-a-u-s-birth-certificate-when-you-were-born-abroad-or-on-a-us-military-base-outside-of-the-united-states/ To find out more about common vital records questions, please check our blog of articles: https://www.vitalrecordsonline.com/blog

By Willam K., over a year old

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Question:

Can i get a instant birth certificate? Can i get a instant birth certificate?

Answer:

You can get an emergency one if you go to the government website and download everything there an pay the fees. All this site does is prefill your application, like how pdfs do it. It doesn't do anything unique to get that done but they charge a lot for it.

By Cynthia R. over a year old

Question:

Hello, what is your telephone number ? thanks! Hello, what is your telephone number ? thanks!

Answer:

Hi, We provide every customer our phone number in our email confirmations. We do not provide our customer service phone number to non customers. You can reach Customer Service at 1-844-218-4825 Monday-Friday from 9:00am to 7:00pm EST

By Robin B. over a year old

Question:

The telephone number for vital records of america seems to be a well-kept secret ?? by chance, does anyone happen to have their number ? thanks ! The telephone number for vital records of america seems to be a well-kept secret ?? by chance, does anyone happen to have their number ? thanks !

Answer:

Hi, We provide every customer our phone number in our email confirmations. We do not provide our customer service phone number to non customers. Y Ou can reach Customer Service at 1-844-218-4825 Monday-Friday from 9:00am to 7:00pm EST

By Robin B. over a year old

Vital Records Online Questions & Answers

I didnt get an email of confirmation or tracking number or anything after paying so is that normal or when should i receive an email? I didnt get an email of confirmation or tracking number or anything after paying so is that normal or when should i receive an email?

Is the birth certificate certified ? Is the birth certificate certified ?

Can i cancel Can i cancel

Your website says 4,6 stars but when i read through the reviews i see mostly 1 star reviews. why? Your website says 4,6 stars but when i read through the reviews i see mostly 1 star reviews. why?

My credit card flagged this purchase as a possible fraud charge. i am concerned about this purchase. and, will i have to write a check to the state My credit card flagged this purchase as a possible fraud charge. i am concerned about this purchase. and, will i have to write a check to the state

I would like to get a refund how would i go about that. I would like to get a refund how would i go about that.

Do you obtain birth certificates even if i was born in germany? my original birth certificate is in augsburg bavaria germany. Do you obtain birth certificates even if i was born in germany? my original birth certificate is in augsburg bavaria germany.

Can i get a instant birth certificate? Can i get a instant birth certificate?

Hello, what is your telephone number ? thanks! Hello, what is your telephone number ? thanks!

The telephone number for vital records of america seems to be a well-kept secret ?? by chance, does anyone happen to have their number ? thanks ! The telephone number for vital records of america seems to be a well-kept secret ?? by chance, does anyone happen to have their number ? thanks !

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