Dear James,
We understand your concerns about our website. We provide the best service of document preparation assistance in order for you to get your birth certificate, death certificate or marriage certificate without hassle. Some people may find our services not suitable for them and be rough on our online reviews even before trying to contact us. Our customer's satisfaction is our priority and any of one of our customers doesn't like our services, we will be glad to cancel their purchase and refund their application fees. Our well-trained customer service agents are available MON - FRI from 9am to 7pm and WILL answer your call in less than 5 minutes to assist you with your application. Outside business hours you can use our customer support interface: https://www.vitalrecordsonline.com/support and we will get back to you in 1 business day.