I would like to get a refund how would I go about that.

asked by Mara S. on 8/5/19

2 Answers
Thumbnail of user kaylaa92

You probably won't sadly. They claim to have a customer satisfaction policy where as long as you cancel within 72 hours you can get one. HOWEVER I tried THE SAME DAY and was told me sent you the application already. Service was done oh well. Even though their false advertising made me think I was ordering a birth certificate not paying $50 for a dumb application. They blocked my email when I asked for a refund. This place is a joke next time use vitalchek instead and good luck on your refund.

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Thumbnail of user robinb336

If you paid through our website you should have a phone number to call on the confirmation email that was sent to you.
You would reach out to our Customer Service department at 1-844-218-4825 Monday-Friday 9:00am to 7:00pm EST.

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