Vital Records Online
business logo of Vital Records Online

Vital Records Online

Overview

Vital Records Online has a rating of 1.1 stars from 129 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Vital Records Online most frequently mention birth certificate, customer service and credit card. Vital Records Online ranks 85th among Government Records sites.

service
56
value
53
shipping
47
returns
41
quality
48
This company responds to reviews on average within 77 days
How would you rate Vital Records Online?
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Tennessee
1 review
0 helpful votes
Follow Jessi H.
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The charges my card 3 times and didn't send anything. My bank said it is a fraud website and to never use them. Many complaints across the country.

Date of experience: August 22, 2019
Oklahoma
1 review
0 helpful votes
Follow Rachel R.
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I paid 70 don't dollars for a birth certificate they sent me a application and wanted 20 more dollars

Date of experience: March 30, 2021
New York
1 review
0 helpful votes
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Rip off
March 2, 2020

69 $#*!ing dollars for them to send me a application they don't tell u this till u get ur bank statement wat a $#*!ing rip off

Date of experience: March 2, 2020
Oklahoma
1 review
1 helpful vote
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Criminals
May 14, 2023

DO NOT use Vital Records people, they will charge you again at their own free will without your authorization! That is Illegal as hell!

Date of experience: May 14, 2023
Washington
1 review
1 helpful vote
Follow Tom K.
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I live across the country from my home state. I know from experience that some sites can get the certificate delivered to me upon the initial request. I thought this site did that. NO! I paid 69 dollars to receive a pretty packet of envelopes and a form to send to the state of my birth, along with another 15 dollars! I gave my information for the form electronically, thinking that would get the birth certificate sent. Instead I get an application form with the SAME information I gave this site. It came in a pretty envelope with nice writing and instructions to do it myself. WTH!? So, I now have to send this packet to my birth state, with MORE money to get my certificate of live birth. I waited a week to get an application to send and now will have to wait another week or more. I needed my birth certificate to get an enhanced drivers license to use for flying in our country now that my present drivers license will not be suitable for that soon. My license expires in a week, so the heck with the enhanced for now. Now I need to get just the regular license, fill this stupid form out from these fun loving bait and switchers, pay 15 MORE dollars for the certificate, then go BACK and get ANOTHER license at an additional charge. The site said it's easy to apply online for my certificate. I now find out its easy and expensive to apply for an application for my birth certificate. Great. Good Job. Enjoy my money. You ain't getting any more from me or anyone else I can tell; my family, friends and all the social media exposure I can give you. And it would be GREAT for someone at the site to refund my money. I will gladly send all this pretty paper back to you.

Date of experience: March 22, 2019
California
1 review
0 helpful votes
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Not happy.
June 6, 2018

Vital Records is trying to double charge me. I have two payments pending, and I'm receiving more emails requesting another payment.

Date of experience: June 6, 2018
New Jersey
1 review
1 helpful vote
Follow Luis R.
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HORRIBE website and COMPANY.
HORRIBE website POSING as a convenient way to order your OWN birth certificate. I PAID $40.30 to EXPEDITE my B. C. so I can go on a trip.

After TAKING my money they send a email saying your process has been VOIDED we will KEEP the processing FEE. And return your money.

SO THEY KEEP my money for NO VALUE SHARED just a email telling me because I ANSEWERED everything ELSE right ABOUT ME and because I DO NOT KNOW MY BIOLOGICAL fathers NAME they VOID my birth certificate.

Im 30 TODAY Oct 4 2019. I ONLY MET MY " DAD " 2 X in my entire existence. HOW AND WHY WOULD A COMPUTER website like VITAL EXPECT ME TO KNOW my fathers name if thats the CASE.

THEY NEED TO GIVE ME " ALL " my money back, KEEP THIS SITUATION in mind FOR THE FUTURE for other single parent kids so they DONT STEAL their money, and/or just MAKE THE CORRECTION themselves SINCE they WONT LET ME ONLINE " AS MARKETED AND PROMISED"

I even CALLED after calling my MOM to get the name and make the correction and the SERVICE WAS EVEN MORE HORRIBLE speaking to an actual person thats associated with VITAL.

I NEED MY B. C. for a trip not ANOTHER stupid problem FROM VITAL a falsely marketed company to SEND YOUR B. C. FAST. Thats FALSEEEEEE

Date of experience: October 4, 2019
Missouri
1 review
0 helpful votes
Follow Michael R.
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Birth Certificate
July 31, 2020

Received nothing after several months so I checked with the city health records and hospital where I was born. They no have no record of your request. Very disappointing I've been scammed

Order ID: *******Email: *******@sbcglobal. NetCustomer Service: *******825 Mon-Fri: 9am - 7pm EST Time
Your application materials is on the way!
Application processing
Ordered
Mar 8th 20
Delivered Mar 21st
507 LEE DR
BARTLESVILLE, OK *******-8055
Check USPS Tracking Number
Delivered Apr 3rd
Health Department
Check USPS Tracking Number
Check Processing Time
Estimated Jun 26th
507 LEE DR
BARTLESVILLE, OK *******-8055

Date of experience: July 31, 2020