Vital Records Online has a rating of 1.1 stars from 129 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Vital Records Online most frequently mention birth certificate, customer service and credit card. Vital Records Online ranks 85th among Government Records sites.
The charges my card 3 times and didn't send anything. My bank said it is a fraud website and to never use them. Many complaints across the country.
I live across the country from my home state. I know from experience that some sites can get the certificate delivered to me upon the initial request. I thought this site did that. NO! I paid 69 dollars to receive a pretty packet of envelopes and a form to send to the state of my birth, along with another 15 dollars! I gave my information for the form electronically, thinking that would get the birth certificate sent. Instead I get an application form with the SAME information I gave this site. It came in a pretty envelope with nice writing and instructions to do it myself. WTH!? So, I now have to send this packet to my birth state, with MORE money to get my certificate of live birth. I waited a week to get an application to send and now will have to wait another week or more. I needed my birth certificate to get an enhanced drivers license to use for flying in our country now that my present drivers license will not be suitable for that soon. My license expires in a week, so the heck with the enhanced for now. Now I need to get just the regular license, fill this stupid form out from these fun loving bait and switchers, pay 15 MORE dollars for the certificate, then go BACK and get ANOTHER license at an additional charge. The site said it's easy to apply online for my certificate. I now find out its easy and expensive to apply for an application for my birth certificate. Great. Good Job. Enjoy my money. You ain't getting any more from me or anyone else I can tell; my family, friends and all the social media exposure I can give you. And it would be GREAT for someone at the site to refund my money. I will gladly send all this pretty paper back to you.
Vital Records is trying to double charge me. I have two payments pending, and I'm receiving more emails requesting another payment.
HORRIBE website and COMPANY.
HORRIBE website POSING as a convenient way to order your OWN birth certificate. I PAID $40.30 to EXPEDITE my B. C. so I can go on a trip.
After TAKING my money they send a email saying your process has been VOIDED we will KEEP the processing FEE. And return your money.
SO THEY KEEP my money for NO VALUE SHARED just a email telling me because I ANSEWERED everything ELSE right ABOUT ME and because I DO NOT KNOW MY BIOLOGICAL fathers NAME they VOID my birth certificate.
Im 30 TODAY Oct 4 2019. I ONLY MET MY " DAD " 2 X in my entire existence. HOW AND WHY WOULD A COMPUTER website like VITAL EXPECT ME TO KNOW my fathers name if thats the CASE.
THEY NEED TO GIVE ME " ALL " my money back, KEEP THIS SITUATION in mind FOR THE FUTURE for other single parent kids so they DONT STEAL their money, and/or just MAKE THE CORRECTION themselves SINCE they WONT LET ME ONLINE " AS MARKETED AND PROMISED"
I even CALLED after calling my MOM to get the name and make the correction and the SERVICE WAS EVEN MORE HORRIBLE speaking to an actual person thats associated with VITAL.
I NEED MY B. C. for a trip not ANOTHER stupid problem FROM VITAL a falsely marketed company to SEND YOUR B. C. FAST. Thats FALSEEEEEE
Received nothing after several months so I checked with the city health records and hospital where I was born. They no have no record of your request. Very disappointing I've been scammed
Order ID: *******Email: *******@sbcglobal. NetCustomer Service: *******825 Mon-Fri: 9am - 7pm EST Time
Your application materials is on the way!
Application processing
Ordered
Mar 8th 20
Delivered Mar 21st
507 LEE DR
BARTLESVILLE, OK *******-8055
Check USPS Tracking Number
Delivered Apr 3rd
Health Department
Check USPS Tracking Number
Check Processing Time
Estimated Jun 26th
507 LEE DR
BARTLESVILLE, OK *******-8055
Answer: It was a report to send to state to pay fees to get a document. This site is making false statements
Answer: If you paid through our website you should have a phone number to call on the confirmation email that was sent to you. You would reach out to our Customer Service department at 1-844-218-4825 Monday-Friday 9:00am to 7:00pm EST.
Answer: Dear Dan, By using our service you will receive your official Birth Certificate from your local Health Department. This document will allow you to get important document such as driver license, passport or social security card. We are making sure to request the most detail Birth certificate from the agency who has the best version of your record. Also, we will make sure your application is free of mistake before sending to you and we provide a detail custom-made notice to avoid any delay with your birth certificate processing by the health department. You can review our birth certificate process on our website: https://www.vitalrecordsonline.com/birth-certificate
Answer: Dear James, We understand your concerns about our website. We provide the best service of document preparation assistance in order for you to get your birth certificate, death certificate or marriage certificate without hassle. Some people may find our services not suitable for them and be rough on our online reviews even before trying to contact us. Our customer's satisfaction is our priority and any of one of our customers doesn't like our services, we will be glad to cancel their purchase and refund their application fees. Our well-trained customer service agents are available MON - FRI from 9am to 7pm and WILL answer your call in less than 5 minutes to assist you with your application. Outside business hours you can use our customer support interface: https://www.vitalrecordsonline.com/support and we will get back to you in 1 business day.
Answer: You can get an emergency one if you go to the government website and download everything there an pay the fees. All this site does is prefill your application, like how pdfs do it. It doesn't do anything unique to get that done but they charge a lot for it.
Answer: Hi, We provide every customer our phone number in our email confirmations. We do not provide our customer service phone number to non customers. You can reach Customer Service at 1-844-218-4825 Monday-Friday from 9:00am to 7:00pm EST
Answer: Hi, We provide every customer our phone number in our email confirmations. We do not provide our customer service phone number to non customers. Y Ou can reach Customer Service at 1-844-218-4825 Monday-Friday from 9:00am to 7:00pm EST
Answer: Am I able to use an expired I.D., I would like to know before I spend the money
Answer: You probably won't sadly. They claim to have a customer satisfaction policy where as long as you cancel within 72 hours you can get one. HOWEVER I tried THE SAME DAY and was told me sent you the application already. Service was done oh well. Even though their false advertising made me think I was ordering a birth certificate not paying $50 for a dumb application. They blocked my email when I asked for a refund. This place is a joke next time use vitalchek instead and good luck on your refund.