Vital Records Online

Terrible Customer service. No supervisor or chain of command. Inexperienced with dealing with crisis, Misinformation given

DO NOT ORDER ANY TYPE OF DOCUMENTS FROM THIS SITE ITS 3RD PARTY WHICH I FOUND FROM INDIANA HEALTH DEPARTMENT IN ORDER FOR ME TO GET MY BIRTH CERTIFICATE I CHARGED $59 FOR AN APPLICATION THAT WAS FREE AND NOW I'M FIGHTING TO GET MY MONEY BACK FOR SOMETHING THAT I CAN GO ONLINE TO THE HEALTH DEPARTMENT AND GET AN ONLY PAY $10 SO I LITERALLY PAID $70 FOR MY OWN BIRTH CERTIFICATE SO DO NOT DO NOT ORDER GO TO DIRECTLY INDIANA OR WHEREVER YOU'RE FROM THAT YOU NEED INFORMATION FROM ON YOURSELF LOVE ONES ANYTHING LIKE THAT GO TO THE ACTUAL WEBSITE

So, first of all, I admit that I completely misunderstood what I was ordering from vitalrecords.com. That said, their website makes it seem like you can order and receive a birth certificate with immediate electronic processing, but the fee and quick processing is just for the application! I thought I was paying just for the birth certificate - I did not realize there was a separate fee just for the application! Plus the application sucks since it states that I still have to mail it in first (so slow) and then wait more time for the birth cert to be mailed to me, what? It also automatically checks off the option to pay for the certificate by check instead of credit card for some reason? There is nothing convenient about any of that. After I had already purchased this dumb application, I discovered that I can order the birth certificate through my state's health services department for half the cost, and everything is processed online, no need for me to mail anything in. I emailed them hoping they will refund me, but we shall see.

Just go to the state website and download the form. This company does nothing. They just charge you for doing something that you can do for free. Not legitimate.

This company is a fraud. Do not use them for Apostille services as they will waste your time and money. I paid $159.00 on May 10,2024 for an Apostille for a birth certificate. I followed their instructions exactly and sent the original birth certificate to them immediately. When I heard nothing, I contacted them and asked for an update on the order. They claimed there was no order on record. I sent them a copy of their own order confirmation as well as credit card info for tracking the payment that they had already received. They did not have the decency to respond to multiple emails asking what happened to the order. The customer service person was very rude and insisted she simply had no record of the order even though they had collected the $159.00 from my credit card and the USPS confirmed that my document had been delivered to them five days earlier. I finally found someone who did confirm that they received the order and had processed it. He gave no apology or explanation for the claim that there was no order. Already, ten days had passed despite their promise of a 3-5 day turnaround. Well, after 18 days, I was shocked to find that all the documents were returned to me unprocessed. I had no Apostille on my birth certificate and the Department of State of New York had rejected the application because VRO did not process it correctly. I lost all that time and I lost $159.00. Worst of all, they never did have the professional decency to respond to my many complaints about losing the order and subsequently failing to process it correctly. I strongly recommend that no one use this company for any service. They will take your money, fail to process your request and have no accountability to fulfilling their corporate promises. Such behavior is the definition of corporate malfeasance and fraud. Taking money for a service that they cannot provide is deception. It is also a disrespect of paying customers. Their customer service is atrocious. Please save yourself the hours of stress I have endured with Vital Records Online. Find a company that is professionally responsible, accountable and capable of completing the services they sell (or provide an explanation or refund if they cannot do so).

The reviews here of 65,000 are a lie and bought by vital records. Do not believe for one minute that this is a legit company. They are a scam, they are fleecing people and refusing to provide refunds when it is legal to do so.

I asked for a refund within minutes of the order and within minutes of realizing that they were not a government agency and they went ahead and charged my card even after that.

AVOID THIS SCAM, GO DIRECTLY TO THE GOVERNMENT AGENCY FROM YOUR STATE.

I would like to recognize M. Pleasants in Vitals Records in Richmond, VA office. She went Above & Beyond in helping me to get a birth certicate for my son which wasn't an easy task there was paternity and a name change involvement and I live in Northern VA. Mildres took on the challenge! She was always there to help me with the process and her kindness, professional manner and all the phone calls of questions, her treating me like I was important each time really meant a lot. I can't THANK Mildres enough for her time & dedication for month's (yes, I said month's due to My circumstances) for making this process which seemed like a road block each time I thought I had everything needed. She turned it into a "Miracle" for my son & me! A million THANK You's Ms. Mildres! You're the STAR in Vital Records, Richmond, VA!

Before you proceed with using this site that charges you $47 please read this review. This $47 is only for them to prepare your application no process it. You will pay an additional fee with the state to process your application. Please understand that the application they send you can easily be found on a state website. I needed a birth certificate from Texas and this website sent me the application for $47. I searched for the same form online and dshs.texas.gov provides this form for free. IF you think this business provides you with a birth certificate or death certificate, you are WRONG! They fill out the application and charge you $47 when you can do it for free! Below is the email they sent me after the took my money. They were only reviewing my application, not processing it. Please, every state offers information and forms on their requirements and application process. Do not allow this site to scam you of $47 when you also have to pay the state additional money!

"Our team of experts will review your application to confirm that the information provided is correct according to the state requirements. Once the review is complete, you will receive your mistake-free application along with the personalized instructions so you can complete the process."

I filed an application for a death certificate with VRO weeks ago and had my application notarized online with Proof.com. 2 weeks ago I began leaving voicemails inquiring about the death certificate. In spite of a recording that ensures you will receive a call back within 24 hours, I never received the courtesy of a call or email about the status of my application. Yesterday, after 2 hours on the phone, the notary company agreed to call Vital Records Online as VRO was blaming the notary company for losing my application. Again, I was told I would receive an email by this morning for the status of my application if I sent a copy of the notarized application to prove I even applied for a death certificate which I did. Today, I waited for an hour to speak with a supervisor only to be hung up on after I informed him about his fraudulent service. Obtaining a death certificate for a loved one is difficult enough and this company made the entire process agonizing. I refused to cancel the application as I am eager to see if the death certificate will ever arrive.

They ripped me off and its impossible to contact them this is a total scam operation, these people are crooks don't give them any financial info

I'm not sure how I arrived at vitalrecordsonline.com--I *thought* it was through a link on the. Gov site--but somehow I must have clicked on the wrong link on Google. At any rate, I filled out all of the information at vitalrecordsonline.com, paid my $39.95 (after receiving a 15% discount) and downloaded an electronic file with a birth certificate *application* which required me to copy my state I.D., get the documents notarized, and include *another* $15.00/certificate. Confused as to why I had to pay even more money, since I had already paid $40 to download what turned out to be merely an application, I went back online to find their telephone number. This time I ended up at vitalchek.com--the only *approved* service that the government uses to process birth certificate applications.

The nice lady I spoke to on the phone said that vitalcheck NEVER: gives discounts, asks for notarized documents, or provides the kind of expedited service described by this site.

Needless to say, I will not complete their version of the application. And because I'm freaked out, I'm going to the office in person, where the nice lady said I might even be able to get my birth certificate while I waited.

So, vitalrecordsonline.com now has all of my personal information and my credit card number ( which I immediately canceled).

This is an accurate description of my interaction with vitsalrecordsonline.com.

Come to whatever conclusions you like about the legitimacy of this service.

Do not waste your money they will make you wait over 3 months to receive you birth certificate. It is a joke.

They intercepted my information with vitalchek and made a bogus charge 48. Out of my account can't get in touch with them no phone