Vital Records Online has a rating of 1.1 stars from 129 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Vital Records Online most frequently mention birth certificate, customer service and credit card. Vital Records Online ranks 85th among Government Records sites.
They claim they will get your entire document fast, no! This is a $80 service to fill out paperwork that's IT then they have hidden fees of $25 notary and $25 state fees u don't even know until u pay. I was told I would be emailed immediate my pkg info it was 24 hrs later. Now I have to mail it in to the state still and their is no guarantee when this will arrive. This website is a scam just go to your county clerk and save $100 and the hassle! During a time of Covid this is not the time to be wasting hard earned money.
This is a scam they do not even send you a birth certificate. They email you a useless application document. That is what your $50 gets you. Oh and if you ask for a refund even though they claim to have a customer
Satisfaction policy, they will block your email. Save yourself the trouble and use vitalchek. They will actually send you a birth certificate. If you give me my money back I'll gladly change my review. My next message will be to the BBB.
Do not get your vital records from this company! I bought a premium birth certificate for $117 literally 100 days ago when I was supposed to get it within 35-45 days ago...AND I STILL DON'T HAVE IT. I am pissed off because nobody answered my follow up emails as well! Then they claim that they didn't have my phone number on file! Then they said a 3rd party service charged my credit card purchase, not Vital records! Where tf is my birth certificate? This is a SCAM!
First off I had no idea that this was a third party company! I went onto my local state vital records website to order my daughters birth certificate on Nov 6th 2020! It is now Jan 28th 2021 so you might as well say i've been waiting 3 months and it still haven't come! I contact my state office who told me that they did not recongnize the confirmation code that was sent to me, thats when I pulled the confirmation back up and realized that it was a third party who charged almost double of what Vital records would have. My daughter is enlisting in the army to serve this country and needs her birth certificate to do so and I will stop at nothing until someone in this company gives me answers! I have called the number listed on the website over 20 times and it keeps hanging up every time. I have also sent multiple messages to them and are currently waiting on them to call. Someone better to give me some answeres and very soon!
I ordered a marriage certificate online one month ago. I uploaded a copy of my drivers license as proof of my identity, and gave my credit card info. I received an email confirmation that I would be receiving the certificate soon. Two weeks late I checked with them, and they said I needed to send proof of identity, like a scanned copy of my drivers license. I scanned it again, and uploaded it again. And, again, received confirmation that this document had been received. Two more weeks have passed, and no certificate. If you can avoid using this company, don't use them.
So my daughter used this service to try to get her birth certificate. It hasn't arrived yet so I called to see when it would arrive. I was told 4-8 weeks from the time vital statistics cashed her check. I stated it was a money order. So the answer is 4-8 weeks from some undetermined date in the past. When I asked what she had spent $70 on, I was told a shipping label and customer service. I asked if this was the customer service and was told yes. What a total ripoff.
This site is a rip off. They will not send you your records for $70, they send you an application. You then have to submit the application along with their fee. THIS IS A HUGE RIP OFF. Run dont walk. Save your money and go
I don't know what you all did. I immediately got my birth certificate. I got scared when I read these reviews then I got it right after being scared. Know what I'm sayin. Go through the states vital records. Not a third party. Know what I'm sayin?
Requested refund on May 25. Was told 3-5 business days. A week later and still no refund. Ended up ordering from the state website. Much more cheaper and efficient.
Still waiting on my refund. Don't go with this company. I've called numerous of times and they give you the run around. They are trash
Hello, Anthony.
Thank you for sharing your feedback with us. We sincerely apologize for the delay in processing your refund and for the inconvenience this has caused. We understand how frustrating this situation must be, and we deeply regret that your experience with our customer service team has not been satisfactory.
We are committed to resolving this issue as quickly as possible. Please contact our support team directly with your order details so that we can prioritize your refund and ensure it is processed without further delay.
We truly appreciate your patience and understanding, and we hope to restore your confidence in our service.
Pay attention, this site is only a 3rd party website. They are NOT VitalChek. I paid $69 for this awful company to send us a single form (for a birth certificate) to mail in to VitalChek. SIXTY-NINE DOLLARS for a form I could fill out online for $29! Biggest rip-off, and I probably can't get that money back. I thought I was on the right website because the names are similar enough.
From A Writer's Eyes And Ears. It has been 3 1/2yrs now (yes that's right, you heard right), 31/2 years, with trying to receiving my rightful given Birth Certificate as this not only "Unprofessional" but this has also affected my "Livelihood". My Diver's Licence was suspended so therefore I walking around in Geogora without any ID. And oh but wait there's more. I have also been submitting money orders (payments), in order taking receiving this very important Document. The Customer Service... IS JUST AS BAD.
Don't use this company! I requested my sons birth certificate with them trusting that they were legit. I did not receive what I was hoping for so I call them and ask what happened. I paid $58 for what I thought was my sons docs, and they tell me no we just send you the application and You need to print it fill it out, get it notarized and pay the state fee for the actual document. What!? I asked why do they do it this way because Iv gotten one before without these issues. They said they are a 3rd party company and they Guarantee with their "packet" your application won't be denied. Why would you be denied a birth certificate when your born in this country? They couldn't answer that question. I was basically scammed and they refused a refund. Stay away from the company!
Hello, Sarah.
We are not scammers.
We apologize that our service did not satisfy your expectations.
We provide a ready-to-use application package with instructions on the correct document to provide along, with a pre-paid and trackable envelope to make sure your application package and documents arrive at the destination.
We save you time trying to figure out confusing paperwork, and we make sure your application is error-free. Also, we offer all-inclusive packages, some with a rush option, in which we do all the hard work and submission to the state for you.
We do offer the best vital records document preparation service to get your vital records from the comfort of your home.
If you have any questions, do not hesitate to contact us.
The Vital Records Now is a scam, they will state you didn't send appropriate form of ID and even though I sent my 6xs and various different ways they charged my account the $11 and never approved my ID to get the birth certificate I needed, you have to go through their automated phone and email service and no one can ever help you stating you agreed to their terms. THEY ARE A SCAM! I don't understand why they are in business, don't use them.
https://vitalrecordsnow.com/
This above mentioned Company, advertises online to get your Government Documents,
For $47.00 Dollars billed to a Credit Card! However, they will never attempt contacting
You, and there's NO NUMBER! In which to contact them either! This is a SCAM!
Don't fall victim to there online promise to deliver your Documents". Go to your City or
Government Agency, and apply for it there! Stay away from " VITAL RECORDS"!
There are LIARS! And THIEVES! Check out the BBB"
0 stars. My delivery time was 2-3 weeks. It's been 6 weeks. CSR has new reason every time I call including delays on their end.
Hello, Christine.
We sincerely apologize for the frustration and inconvenience you’ve experienced with the delay in receiving your order. We understand how important timely delivery is, and we regret that our service has not met your expectations in this instance.
While we strive to process all orders within the estimated timeframes, occasional delays can occur due to factors beyond our control. We understand that you’ve been in contact with our customer service team, and it’s disappointing to hear that the explanations provided haven’t resolved the issue to your satisfaction.
We will review your case thoroughly to ensure that we’re doing everything possible to expedite the completion of your order. Please contact us directly by email or phone call so we can prioritize your request and provide you with an accurate update.
Again, we apologize for the inconvenience, and we appreciate your patience and understanding as we work to resolve this matter.
I was looking for a certified copy of my birth certificate for I9 employment verification (vitalrecordsonline.com). I thought I was looking at a state gov. Site, everything was simple and 5 minutes later I was paying $59.00 5 business days or so I should have my state certified birth cert. A couple hours later my prospective employer gave me the true state government site. 5 minutes later and $15,00 for the certified birth certificate another $5.00 and I can pick it up at the office THE NEXT DAY
Or forget the 5 bucks extra and they will mail it in the same 5 business days. So $20.00 pick up the next day! I sent a request to cancel my order, Vital records_- online.com acknowledged my communication but didn't reply to my request to cancel. My fault I was rattled looking for this quick fix, I found it and it cost me. I bought the other 1 from the state gov site to satisfy the time constraints of my new employer, but spent 59 dollars I didn't have to waste.
I placed to get birth certificate for my newborn son feb 19th and I have not received anything and I try to email them no answer back plus they don't even have a phone number to call and when I try to fill out to get refund request it's says the message has fail So disappointed I paid for over night shipping for it to take almost 3 months
I have been at it for 5 months and STILL NO BIRTH CERTIFICATE I have emailed vital chek and the email my question v back to me saying glad we could help how does that help me? I sit on hold two to three times a day for an hour or more just to get no help at all
Possibly the worst company. I ordered birth certificates for my children 7 weeks ago (order numbers VRO******* and VRO*******) They charge you 44USD for the service + 20USD for some useless notarization form. You have no idea if the birth certificates will arrive as there is no tracking. I called Vital Records numerous times and they told me to keep waiting, but do not provide additional information. I ended up again to get the birth certificated via a company called VitalChek (https://www.vitalchek.com/v/order-status-signon), which is recommended on the NY Department of State webpage. They also charged 44USD, but no made-up notarial fees. Also VitalChek use UPS, they give you a tracking number and I received my birth certificates in two business days!
I am asking my credit card company to dispute Vital Records charges as the company provided zero service. I have filed a complaint with the U.S. Government's consumer protection division: https://www.usa.gov/consumer-complaints. In addition, contact me privately( *******@yahoo.com) if you have a similar experience and are interested in taking legal action against Vital Records. My cousin is a lawyer and has agreed to represent us pro-bono if there is a critical mass of wronged customers.
Hello, Emil.
Thank you for sharing your concerns, and we sincerely apologize for the frustration and inconvenience you have experienced during your children's birth certificate request. We understand how important timely and reliable service is, and it’s disappointing to hear that we did not meet your expectations in this case.
We would like to clarify that the notary service we provide is to ensure that your documents are completed accurately and legally. However, we understand that this may not have been necessary for your situation, and we are sorry for any confusion caused.
We are committed to resolving this issue for you. Please contact us directly by email or provide us with more details, such as your order numbers, so we can locate your requests (VRO******* and VRO*******) and work toward a resolution, including refunding any applicable charges. We are here to assist and will do everything possible to address your concerns.
We appreciate your feedback, and we would like to offer you further assistance to restore your trust in our service.
Answer: It was a report to send to state to pay fees to get a document. This site is making false statements
Answer: If you paid through our website you should have a phone number to call on the confirmation email that was sent to you. You would reach out to our Customer Service department at 1-844-218-4825 Monday-Friday 9:00am to 7:00pm EST.
Answer: Dear Dan, By using our service you will receive your official Birth Certificate from your local Health Department. This document will allow you to get important document such as driver license, passport or social security card. We are making sure to request the most detail Birth certificate from the agency who has the best version of your record. Also, we will make sure your application is free of mistake before sending to you and we provide a detail custom-made notice to avoid any delay with your birth certificate processing by the health department. You can review our birth certificate process on our website: https://www.vitalrecordsonline.com/birth-certificate
Answer: Dear James, We understand your concerns about our website. We provide the best service of document preparation assistance in order for you to get your birth certificate, death certificate or marriage certificate without hassle. Some people may find our services not suitable for them and be rough on our online reviews even before trying to contact us. Our customer's satisfaction is our priority and any of one of our customers doesn't like our services, we will be glad to cancel their purchase and refund their application fees. Our well-trained customer service agents are available MON - FRI from 9am to 7pm and WILL answer your call in less than 5 minutes to assist you with your application. Outside business hours you can use our customer support interface: https://www.vitalrecordsonline.com/support and we will get back to you in 1 business day.
Answer: You can get an emergency one if you go to the government website and download everything there an pay the fees. All this site does is prefill your application, like how pdfs do it. It doesn't do anything unique to get that done but they charge a lot for it.
Answer: Hi, We provide every customer our phone number in our email confirmations. We do not provide our customer service phone number to non customers. You can reach Customer Service at 1-844-218-4825 Monday-Friday from 9:00am to 7:00pm EST
Answer: Hi, We provide every customer our phone number in our email confirmations. We do not provide our customer service phone number to non customers. Y Ou can reach Customer Service at 1-844-218-4825 Monday-Friday from 9:00am to 7:00pm EST
Answer: Am I able to use an expired I.D., I would like to know before I spend the money
Answer: You probably won't sadly. They claim to have a customer satisfaction policy where as long as you cancel within 72 hours you can get one. HOWEVER I tried THE SAME DAY and was told me sent you the application already. Service was done oh well. Even though their false advertising made me think I was ordering a birth certificate not paying $50 for a dumb application. They blocked my email when I asked for a refund. This place is a joke next time use vitalchek instead and good luck on your refund.
Hello!
Thank you very much for getting in touch and leaving us a comment.
I am very sorry that you were not happy with the service provided this time.
Some banks take a few more days to make refunds, they are internal policies that certain banks handle and we have no control over them.
We are sorry for the delay. We recommend that you contact your financial institution so that you can track this operation.
If you have any questions, do not hesitate to contact us.