Emil L.

Possibly the worst company. I ordered birth certificates for my children 7 weeks ago (order numbers VRO******* and VRO*******) They charge you 44USD for the service + 20USD for some useless notarization form. You have no idea if the birth certificates will arrive as there is no tracking. I called Vital Records numerous times and they told me to keep waiting, but do not provide additional information. I ended up again to get the birth certificated via a company called VitalChek (https://www.vitalchek.com/v/order-status-signon), which is recommended on the NY Department of State webpage. They also charged 44USD, but no made-up notarial fees. Also VitalChek use UPS, they give you a tracking number and I received my birth certificates in two business days!

I am asking my credit card company to dispute Vital Records charges as the company provided zero service. I have filed a complaint with the U.S. Government's consumer protection division: https://www.usa.gov/consumer-complaints. In addition, contact me privately( *******@yahoo.com) if you have a similar experience and are interested in taking legal action against Vital Records. My cousin is a lawyer and has agreed to represent us pro-bono if there is a critical mass of wronged customers.