Virgin Mobile USAReviews 44

Owner ( bum from India) chargeS 4.99
4
Basic cherrios*

And after spending an hour relaxing reading the newspaper which I bought from them...
& drinking a coffee [ bought from them 2]

Bought a sterno ( made in America)!

The mobile service was good. The internet service was deplorable. It rarely worked and usually just sat flashing red. Had to phone customer service so many times. 45minutes average call. You think they'd send a new modem right away. Then it worked for like a month. Then it didn't work at all. So I phoned and cancelled the (non) service. 25 minutes and I'm done with them. They acknowledged the disconnect. Then sent me a bill stating the account was suspended, and they would close it after some time. So they ran the cost up another three months to burn me. After all this, my phone and internet were attached to the same account. So I lost the phone I had for for years, and the non-service that didn't work anyway. Could have had me for life but they chose to be unwise, and function as a collection agency. It's Bell Canada in disguise...

The agent working in Virgin Mobile was not professional person.
When I wanted to switch from another Mobile company to them, they charged me $38.50
From my credit card and did not ask me whether I had SIM card.
After I paid $38.50 and tried to use my cell phone immediately, the cell phone could not work since there was no SIM card be send to me. I called back to agent, and they just recognized that they did not delivery the SIM card to me.
If they delivery the SIM card to my address, it would be take 7- 10 business days. Based
On their service, and I canceled the virgin mobile service since I can not wait 7-10 days without cell phone service. They just refund me $35.50, there was $3 charge for activity fee.
I paid $3 for nothing and only wasted my time. I will not use this Mobile phone company any more since their service is NOT professional.

Be weary, I had this company for awhile till I switched, I had extra data increments more than once when the data should have been there for me. It wasn't was banned, that's correct banned, I tried going to a web address and it failed. Even when there's was a data line of service, so watch for this they'll steal data increments. That's right, i said they Banned from using in my search engine, whatever. While, this happened in a live connection, terrible. Beware, of their scam and tricks there not trustworthy.

Just spent 3 hours attempting to get a replacement phone due to current phone breaking. Thought this could be easy, but they would not just replace the phone. They would only replace the phone under a new contract that would cost almost three times the current contract cost. After all the discussion and being hung up on two times, I attempted to get a refund but was told that I could only get a $100 back. Then when connected to accounts, the young lady said they would not refund the $100 of the $300 balance on the plan. It is certainly sad that you can not speak to anyone who will tell you the same thing twice and will not stand behind their service. Just do what is right. And be warned...

SCORE = F; 1-10 = -1
Can't speak to a live person on customer service the "Vindaloop". Lost money buying their pre paid phone and can't even use the darn thing or talk to someone to get it working; their automated system didn't work properly. I also quit paying for my "pre paid" after I put 5$ in and the phone said I needed to add more money the very next day without have even using it! I thought it was a mistake and gave them another 5$ and the same thing happen. Tried to reactivate sent me to boost mobile through virgins number and gave 3$ without the company anything. Complete waist of money and time

-SCORE: "F"

VM discontinued service without warning due to a network upgrade at sprint in the middle of my billing cycle. Was told I had to purchase a new phone and calling plan to reestablish service.

I complained and they offered a refund of the last billing month ( I hadn't used even a fourth of my voice minutes for the month). I then quit virgin mobile and went with a different carrier assuming I had the refund coming.

Received voice mail that my refund was cancelled as I had made too many calls, even though I paid for minutes not calls. Classic bait and switch tactic. I still can't figure out why they didn't just discontinue service at the end of my billing cycle; instead they took my monthly payment first and then discontinued the service.

Bought a phone but I realized that it would not let me send or receive texts. So called up the Virgin Mobile help line and one after another they kept transferring me to different people. Then the last person told me that it might be because I live in a royal area. But I told him that I live smack dab in the middle a $#*!ing huge city. Then he told me that he was going to send me a message to see if it worked. So he said "give it a minu..." The son of a $#*! hanged up on me mid sentence. So I called back but it was after the customer service closes. So now I have to wait untill tomorrow.

I've been a customer for years, first under my parents plan, and now under my own. Very affordable, reliable service. Got an iPhone 6 on a 2 year contract for $50! Keep an eye out for...
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I have been without signal for 3 days in an area that is supposed to have excellent signal. I lost service on sunday and called just for them to tell me to turn it off then back on a few times and try the ##*******# that I dialed so many times I now have it committed to memory. Like I hadn't already done all that as well as the usual "virgin mobile is messing up AGAIN. Pull the battery out for 30 seconds" thing. Today was day 3 without signal, which is the day I was told when I called sunday that I would have signal again, so I called again and turned the phone off then on again and dialed the ## number... AGAIN for them to just transfer me to another tech support person who had me do the exact same thing with no success. I was told that they will try on their end to connect it and it should be fine in yet another THREE DAYS and to call back on Friday if it's still not working. I am going to the Cricket store tomorrow to switch and will never use virgin mobile again. I not only would not recommend this company but STRONGLY advise against using their services.

I had tried to get an account and phone with Virgin Mobile Inner Circle. The online sign up is easy and product delivered fast. I have no issue with that. The pricing seems nice too. However, the customer support is really bad. It turns out my old phone number cannot be moved so I had to cancel the Virgin account. They only have one phone number to contact Customer Service (*******122) and it was just impossible to get through to a human customer service person! There was no option and if you don't actually have a phone number or account number, the automated system will keep hanging up on you. You have to keep calling back, hit any option to get through the first gate and then try to keep hitting "0" hope to get through.

I have to say that most of the low rating goes to their automated system and availability. If you do get through to a live person, they are not terrible. Nice but some don't seem to know how to solve a problem.

I will not recommend you getting a phone with them unless you do it through a store where you can go back and possibly talk to someone about your issue.

It took me almost a week of trying to finally get direction on how to return my new phone. In case anyone needs it, the return address for them is C/O Ingram (I think this is a front company that process their returns): 2675 Reeves Rd, Suite 190, Plainfield, IN *******.