Virgin Mobile USA

I don't know anything about their cell phone service, but their broadband2go Wireless internet service is awful. After purchasing two wireless adapters ($40.00each) and a Virgin Mobile MiFi device ($149.00) to enable up to 5 electronic hookups, and ordering an Unlimited service in December for $40.00 a month... no contract. It worked perfectly for all of December and all of January. In January, we were advised that beginning Feb. 15th we would be limited to 5GB per month. No problem there. We were using just a little over 1GB in a month. Then suddenly on Feb 23, we began having big time problems. Our equipment indicated that we were hooked into the internet, but we could not open any websites, mail, etc. For 4 weeks, I spent hours with customer support with them trying to fix the problem They kept me trying for as long as 2 hours a session with no results. I finally took the MIFI device back to Radio Shack and they told me it was defective and gave my a new one. I called customer service to activate the new MIFI, and my computer recognized it, but it didn't work any differently than the old one. So I assumed the problem was with Virgin. I told them that I had to have internet access, and since they could not help me, I was not going to use them any longer. I asked them for a refund for February to March, and they said they could not give me a refund, they could only put the $40 back on my account for a free month of service. I tried to explain that it would be another month of no internet service since they could not fix my problem but they wouldn't budge. So beware. The price for wireless is great, but if you can't use it... not so great.