Pat G.

VM discontinued service without warning due to a network upgrade at sprint in the middle of my billing cycle. Was told I had to purchase a new phone and calling plan to reestablish service.

I complained and they offered a refund of the last billing month ( I hadn't used even a fourth of my voice minutes for the month). I then quit virgin mobile and went with a different carrier assuming I had the refund coming.

Received voice mail that my refund was cancelled as I had made too many calls, even though I paid for minutes not calls. Classic bait and switch tactic. I still can't figure out why they didn't just discontinue service at the end of my billing cycle; instead they took my monthly payment first and then discontinued the service.