Jack C.

Just spent 3 hours attempting to get a replacement phone due to current phone breaking. Thought this could be easy, but they would not just replace the phone. They would only replace the phone under a new contract that would cost almost three times the current contract cost. After all the discussion and being hung up on two times, I attempted to get a refund but was told that I could only get a $100 back. Then when connected to accounts, the young lady said they would not refund the $100 of the $300 balance on the plan. It is certainly sad that you can not speak to anyone who will tell you the same thing twice and will not stand behind their service. Just do what is right. And be warned...