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How would you rate VIP Outlet?
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California
1 review
0 helpful votes
Follow Michael O.
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I wanted to purchase an entry level gaming PC for my son. The model on VIPOutlet was an open box variant of a Walmart supplied HP machine. The machine worked perfectly out of the box and some basic benchmarking indicated the machine performed at specification. Shipping was very fast and communication with the seller was excellent.

Date of experience: February 7, 2021
Virginia
1 review
0 helpful votes
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I bought a refurbished laptop which at first was skeptical to do, being refurbished as well as never having bought an EVOO product. So glad I decided to give it a shot. This was my first time shopping on the site, but most certainly will not be my last. Thank you.

Date of experience: March 15, 2021
Wisconsin
1 review
0 helpful votes
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Great place to shop!
December 6, 2020

Great deals! The item I was looking for was out of stock. Was able to leave my email and within a day I received an email saying the item was back in stock. Items are as described and shipping is fast. Highly recommend!

Date of experience: December 5, 2020
Georgia
1 review
0 helpful votes
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Everything I have ordered has always been as described and in the condition they list it as. It arrives on time or even earlier then they anticipated. I have purchased electronics and a lawn mower and have been pleased with all purchases.

Date of experience: December 5, 2020
California
1 review
0 helpful votes
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Great Value
December 30, 2020

I purchased a set of Pokemon trading card tins on vipoutlet. The tins came in brand new condition, the shipping was fast and free, and the variety of constant deals and coupons offered made the product below MSRP. I also don't know if it was just good luck but I also pulled some amazing cards from the tins! Definitely new product that wasn't sketchy or resealed.

Date of experience: December 29, 2020
Oregon
1 review
0 helpful votes
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Great prices
February 8, 2021

I've purchased several computers and laptops for VIP Outlet, both through ebay as well as their website. Prices have been fantastic and everything has always shipped quickly.

Date of experience: February 8, 2021
Colorado
1 review
0 helpful votes
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# 1 customer service
January 27, 2021

I had a problem with my order and I contacted support and told them about my order and in no time I had a full refund and they even let me keep my order Ariel thank you for your awesome work keep it up girl.

Date of experience: January 26, 2021
Wisconsin
1 review
0 helpful votes
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The response to my Email was very fast and unexpected, the agent whom helped me was very nice and quik to email me back with all concerns i had. Its rare these days to find a company with exellent customer service reps. I will be shopping this site again.

Date of experience: November 7, 2020
Illinois
1 review
0 helpful votes
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Doorbells
November 23, 2020

I have ordered from VIP Outlet on more than one occasion and I had an issue and Rea customer service representative was very very helpful professional and kind I really appreciate it her she is a great asset to your company keep her so she can train the others.

Date of experience: November 23, 2020
New York
1 review
0 helpful votes
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Good experience
March 14, 2021

Fast shipping and better condition cosmetically than I expected. Have been using for the past week and it was 1/2 the price of other online retailers.

Date of experience: March 12, 2021
California
1 review
0 helpful votes
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Great deals overall
April 18, 2021

Good place to shop excellent deals. Found lots of high end items for excellent deals. Thanks for proving a great place buy stuff that secure any issue and you always provide good customer service.

Date of experience: April 17, 2021
New York
1 review
0 helpful votes
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I got an inexpensive 7 inch tablet (only used for backup), brand new, for half the price at Newegg. It was cheaper than most refurbs on eBay. Free shipping and prompt delivery were a bonus.

Date of experience: April 10, 2021
New Jersey
3 reviews
13 helpful votes
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I ordered a blood pressure monitor from Vipoutlet. The price was amazing... more than 50% off retail. Delivery was fast and the item came in it's original box. Couldn't be happier.

Date of experience: March 20, 2019
Kentucky
2 reviews
0 helpful votes
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Bose Earbuds
December 10, 2020

My order was correct, product was as stated in the description, and arrived quickly! I have recommended VIP Outlet to all of my family and friends. Great experience!

Date of experience: December 9, 2020
Georgia
1 review
0 helpful votes
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Product arrived early
February 3, 2021

I ordered a new Bose Soundbar, which was priced 35% less than advertised at Costco.com.
I was very pleased when the item arrived several days earlier than expected, in perfect condition!

Date of experience: February 2, 2021
Ohio
1 review
0 helpful votes
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I have purchased products from vip outlet in the past and have always had a great experience, the prices are reasonable and the product choices are plenty. Thank you.

Date of experience: February 13, 2021
Ohio
1 review
2 helpful votes
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My experience
February 8, 2021

I ordered a pair of AirPod pros for my son for Christmas With plenty of time to arrive by Christmas. My son woke up without them bc they said they were lost in the mail When it showed them being stuck in transit the whole time. We had a hard time getting any response from this company, they are a seller affiliated with Walmart. We contacted Walmart and got a full refund & Then we randomly received them in January. I just received an email from the vip outlet letting us know we are being charged for the item. I called to try to get a discount due to the total inconvenience this caused our family during Christmas and was told the only way to NOT be charged is if we return the item. This company is very thirsty for money and will not take any responsibility for their mistakes. I explained the wait & phone calls we had to experience to even get the refund in the first place. The whole weight of the situation was never even considered. If I could give 0 stars I definitely would. I do not recommend!

Date of experience: February 8, 2021
North Dakota
1 review
0 helpful votes
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Good
April 8, 2021

The site in general was very easy to use and is quick. There is a lot of item selection and usually at great prices. I bought a used pc on there and it came in great condition and at a great price.

Date of experience: April 7, 2021
Oklahoma
1 review
1 helpful vote
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Horrible, horrible experience
June 28, 2022

If I could give this company no stars, I would. I bought a cell phone for my daughter through this company on Walmart.com. When we got it and tried to activate it it said that it was locked and we had to take it to Walmart to have them scan it before we could use it. Took it to Walmart and - surprise! They can't do anything with it because it wasn't sold through Walmart. So I called VIPOutlet themselves. Only to be hung up on 4 times. I finally got ahold of someone and was informed that the phone I spent nearly $100 on was useless because "Samsung sent them a faulty phone." Essentially I had a fancy brick. According to the VIPOutlet agent I now have to take the phone to our local Walmart and they will send it back to VIPOutlet so I can get my refund. I call Walmart to confirm this information and am told that they don't do that. So now I'm stuck trying to get ahold of these people AGAIN to try to get my refund. Horrible products, horrible customer service, all around HORRIBLE company. DO NOT ORDER FROM THEM.

Date of experience: June 28, 2022
Washington
1 review
0 helpful votes
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Lost my package
January 5, 2024

They lost my package and told me to file a police report. What a joke. They even have a picture of it being delivered to the wrong address. WoW

Date of experience: January 5, 2024

Overview

VIP Outlet has a rating of 2.4 stars from 103 reviews, indicating that most customers are generally dissatisfied with their purchases. VIP Outlet ranks 63rd among Electronics sites.

service
54
value
54
shipping
53
returns
29
quality
52