Vinted UK

A joke...been using this app for over a year now and never had a problem until now...they sent me 2 labels that won't scan or process on the parcel machines. No customer service no to call and an automated message service that doesn't reply and solve your issue. Pathetic I will not be using ever again...the app will deleted

I used Vinted for a long time now. At first it was a brilliant app. Now it's just become a money making machine and I feel the company is only trying to get its fix from both buyers and sellers. I bought pairs of jeans on the platform that I returned and never got my money back. I tried contacting customer support for months and they didn't respond to me until I sent help queries repeatedly. In the end, they didn't reimburse me claiming the refund had been made even though I showed them my bank statements proving the contrary! Worse part is we pay a "buyer protection fee" which in the end is just a way to charge you more for a service you'll never get. I'd stay away if I were you.

Sold a jacket for £200 and the buyer did not get his parcel on the doorstep, royal mail took it back to the postoffice and the buyer collected from there. Royal mail would not set the parcel as delivered, the buyer claims he has clicked the item was delivered but Vinted will not pass the sales money over. They keep coming up with excuse after excuse. There is a system fault, your details need to be updated, we cannot confirm the delivery, despite the buyer showing proof he has accepted the item and Vinted have been advised of this. They are money pocketing scam artists, use Gumtree and sell local, cash in your hand.

This company needs shutting down. They steal money from customers who have done nothing wrong.

I made an order, which was not delivered to my house, as it did not arrive. My ring also didn't go off.

They have refused to offer evidence of the address it was delivered to, and when ive tried to get support from their team ive gotten nowhere. I was sent a form, in the wrong format, it was PDF which I couldn't do on my phone and was in hospital. I asked for the form in a different format but they didn't respond.they then closed the sale and released the money saying I didn't get the form back in time despite me pointing out I asked for help.

They are refusing me a refund and refusing to help me any further. This company needs shutting down and I have been in touch with Watchdog and ombudsman about them.

Please people, don't risk it. Use Ebay or the multiple other platforms available. This company doesn't care about customers one bit and they're stealing people's money. They need to be stopped.

Bought some trousers that were meant to be 34" waist, when received they were 36" and I have been told by support that I have to pay the return postage.
So I pay for someone else's error, sellers could post out anything they like and you will have to pay to return it, avoid and do not buy off this site.

Vinted is an absolute disgrace and protects scammers.

Sold a lovely bag for £140. Photos, description all accurate. Buyer, after begging for a lower price because they 'don't have much money'. Put something on the bag (possibly talc?) and requests a refund with pictures of the bag that was black, now a pale grey colour with damage to the bottom. Completely different to how it was. States it's worn and not as described. Course it isn't, you've sodding damaged it. Vinted allow this to happen and sided with the buyer refunding them with no requirement to return. Didn't read any of my messages or screenshots or do any investigation. An absolute disgrace. Account will be deleted when the last few orders are complete.

I'd rather give my things away to charity shops than have to deal with disgusting, low life scum.

If you do decide to use this platform, watch out for sob stories, poor English (like scam emails) and repeated messages.

Pierden paquetes y no dan soluciones. Te contesta un chatbot y se quedan tan anchos. Mejor tirar los productos a la basura. Al menos no tienes espectativas. Ya sabes a donde han ido a parar.

Poor customer service... and the seller's don't send. Stay away from this site unless you love to be mess around.they refuse to give you a refund looking for excuses all the time this company needs to fix up. I've waited 35days just for to ask me to wait even longer. There are also alot of fake accounts so aware.vinted are aware of this also and still make you wait up to 35 days or even more to be refunded... I would rather pay for brand new stuff then go back to this site again VERY POOR

Everything with Vinted seems ok until something arrives that is not as described or damaged Don't expect customer service to care. They always side with the seller even though they've charged you a so called protection fee. They make it so confusing to make the complaint that I'm sure they just hope you give up. It's disgusting and disgraceful. Buyer beware.

Been using the app for a couple of years with no issues. Had gained over 100 positive reviews, always followed Vinted's T&Cs & now I've been blocked for literally no reason. I've tried to dispute it but all I get is bot like customer service responses. Absolute joke of a company & I am beyond enraged!

Buyers pay a fee but get zero protection from this vile company. They literally side with the seller even if you return an item at your expense. I have received fake Pandora and dirty clothes, returned them, provided proof with photos and tracking but they just release money to the sellers anyway. I've lost over £50 to this scam of a company and they should get closed down immediately! Avoid or you will get stung!

I have been selling on vinted for 1 year as ebay have showed themselves to be illogical greedy fools. Yet vinted has its problems too, they blocked my account for selling antique glassware? They delete your items for sale with no reason and will eventually block you. All your 100s of hours of hard work become pointless. Sad but true. Any genuine platform for selling I'd love to hear about.

Poor customer service they just ignore problems and respond with generic crap and never resolve them.
They're not fair in terms of banning accounts I listed an item they didn't like and I had over 200 5* reviews and they've banned my account permanently not even a warning.
No room for reviews on unbanning and not very friendly either.

Vinted may be good for buyers but is definitely not good for Sellers! If an item you sent is damaged in the post, Vinted will take no responsibility and will argue that it was not packaged correctly so you get no compensation. My buyer was really helpful, even to the point of contacting Vinted to confirm it was well packaged and sending numerous photos of the damaged item and destruction of the dress. Despite this, Vinted stated that the dress I sent should have been packaged in a sturdy cardboard box! Vinted will not pursue the delivery company for you and when you try to pursue the delivery company yourself, they say their contract is with Vinted, not you, so you can't take it up with them either. Vinted's customer service is appalling- AI to start with, then their customer service team are difficult to contact and bordering on rude. I won't be selling on Vinted again.

Sold a jacket for £50.00 on Vinted and the seller received the parcel. I provided royal mail tracking number as required. The date of sale was the 11/11 23 Contacted Vinted customer service Agent name was Souhs. I was told I won't be getting my money. I'm bewildered why as everything was done properly. Proof of postage and all,won't be selling on this website ever again. It's a scam, cowboy website. Stay away from this site. I sell a few things on eBay and I have never had a problems like this ever!

Vinted 'bots' deleted listings without warning. When you appeal the decision or ask questions about what you did wrong you still don't get clarity or explanation even when a human being replies!? The messages you receive as a seller are threatening and accusatory, full of warnings about your account being blocked! I had over 50 listings deleted which had taken me a lot of time to list! This was the last straw after several previous incidents of legitimate listings being deleted. So I spent a whole day relisting the items on Gumtree plus over 100+ more items I had on Vinted. I deleted all the Vinted listings and once I've dispatched my last orders and received the final balance I will be deleting the account and will NEVER sell or buy from Vinted again! This experience has impacted my mental wellbeing. I'm surprised this site wasn't shut down by Trading Standards ages ago! I've read it's really good if you're a scammer selling counterfeit items tho!?

I had a dispute with a buyer who scammed me and Vinted will do nothing to take the buyer to task. Clearly this attitude demonstrates Vinted are happy to have SCAMMERS operate on their platform. All there rubbish about keeping it's community safe is a load of rubbish. From my experience of their customer services they are morally bankrupt, will stonewall any criticism of their safety procedures and will not even discuss that scamming is even possibly taking place on their platform. I've tried to resolve my complaint from the CEO, a mediation company working in partnership with them and customer service. All I've experienced is a culture of corporate dishonesty and stonewalling. I've asked the CEO to challenge me but have the usual stonewalling.

Use at your peril. While the interface is great to use, the issue is the customer service. It is absolutely appalling. They will not help you with any scenario. The only response they have is 'get in touch with the seller to see if you can come to an agreement'. Yet, the buyer pays for insurance. I have just had a parcel go missing, after it was stolen from my porch. I contacted customer services and was told there was nothing they could do. I have never been in this situation before and rather than honouring their insurance agreement with me I was told to contact the seller. As if the seller is responsible for my item going missing? EBay does not charge this insurance fee, and the few times in 20+ years that I've had an issue with eBay, it has been resolved amicably and very speedily. I am really not happy with how they treat their customers. If you do decide to use them I would urge you NOT to have parcels delivered to your home as you will NOT be secured by their insurance policy, whatever they claim. Also, unfortunately there is very little support for you in the case of a faulty item, as I also found out on another occasion that I contacted their appalling customer services department to get a resolution. A money grabbing and self-serving institution.

This website sells counterfeit goods! And when I challenged it, they didn't provide any evidence of authenticity and automatically took my money. And no complaints procedure! Only customer service chat which has now ghosted me.