business logo of Victoria's Secret

Victoria's SecretReviews 966

2.3

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Victoria's Secret?
grey star
grey star
grey star
grey star
grey star

Victoria's Secret Reviews Summary

Victoria's Secret faces significant challenges regarding product quality and customer service, with numerous customers expressing dissatisfaction over declining standards in their merchandise, particularly underwear and bras. Many reviews highlight issues with online orders, including delivery delays, incorrect items, and inadequate customer support, leading to frustration and a loss of loyalty. Despite some positive feedback on specific products, such as fragrances and customer service interactions, the overall sentiment reflects a growing discontent with the brand's reliability and responsiveness. To improve its reputation, the company must address these critical concerns and enhance the quality of its offerings.

This summary is generated by AI, based on text from customer reviews

service
160
value
150
shipping
131
returns
112
quality
138

We monitor reviews for authenticity

California
3 reviews
13 helpful votes
Follow Natalie S.
Unfollow Natalie S.
Share Review
Report Review

I subscribe to their newsletter but their website doesn't load no matter what I do! It just comes up a jumbled mess with misaligned text and no images. I keep trying to access their sales but it's frustrating and the only way for me to shop here is to visit the mall:-/

Date of experience: September 5, 2016
New Jersey
1 review
0 helpful votes
Follow Kalirose R.
Unfollow Kalirose R.
Share Review
Report Review

Awesome stuff
September 4, 2016

I love the hair serum&the leave in conditioner&the nourishing conditioner. They smell sooooo good.&These product so far DO NOT MAKE MY SCALP ITCH. (like many hair products I have tried over the years)I will be trying the nourishing shampoo soon. (Alittle out of my budget) but still will buy it.&the fragrance mist is awesome too. Love V. S. products&I always buy when there's a great sale.

Date of experience: September 3, 2016
Illinois
4 reviews
2 helpful votes
Follow Emily K.
Unfollow Emily K.
Share Review
Report Review

They have good swims
September 1, 2016

Bought few swims. I like their quality. Ship to Finland was less than 1 week. Its good result!

Date of experience: September 1, 2016
Tennessee
9 reviews
0 helpful votes
Follow Sarah F.
Unfollow Sarah F.
Share Review
Report Review

Love VS!
September 1, 2016

This is one of the few places I can actually find bras in my size and I love their workout clothes and line of fragrances! The credit card has been excellent as well and had no hidden fees. I'm enjoying using it as a credit builder.

Date of experience: August 31, 2016
Florida
11 reviews
1 helpful vote
Follow Gerald S.
Unfollow Gerald S.
Share Review
Report Review

I rate all the models very highly. I have never tried the clothes on, but the few I have given to my wife have had the desired effect.

Date of experience: August 30, 2016
GB
3 reviews
0 helpful votes
Follow Yolanda B.
Unfollow Yolanda B.
Share Review
Report Review

Victoria's Secret makes you feel confident and sexy and powerful. You can wear big fluffy sweater above your Victoria's Secret bra and you still will feel sexy. I love this shop even though it is a bit pricey for me.

Date of experience: August 30, 2016
California
19 reviews
30 helpful votes
Follow Jennie H.
Unfollow Jennie H.
Share Review
Report Review

I love VS but every time I walked in, I get hit with so many different perfumes and am overwhelmed at all the displays. Don't get me wrong, I love the pink line but it's just too much going on in the store. Also the line is always backed up :/

Date of experience: August 29, 2016
California
5 reviews
2 helpful votes
Follow Sara H.
Unfollow Sara H.
Share Review
Report Review

Clearance is my fav!
August 28, 2016

I love shopping VS's clearance sales! I can get some really good deals!

Date of experience: August 27, 2016
California
1 review
0 helpful votes
Follow Felicia P.
Unfollow Felicia P.
Share Review
Report Review

One of a kind
January 18, 2021

A huge collection of underwear, sexy and soft. Definitely a must-have brand

Date of experience: August 23, 2016
Illinois
1 review
0 helpful votes
Follow Tammy w.
Unfollow Tammy w.
Share Review
Report Review

Very dissapointing
August 21, 2016

I'm so angry! Was there last week and was told about the new crush perfume deal... Buy a perfume get a lotion, lip gloss and makeup bag for free... I asked when the deal would end because I had already spent enough money for 1 day as I was school shopping for my daughter... I was told the deal would go on until the 22nd. I went in today (the 21st) to get the deal. And was told "Sorry the company cancelled it!" Really! And the girl offered nothing in return. Just said oh well it's cancelled! Not ok VS. Not ok!

Date of experience: August 21, 2016
New Jersey
1 review
0 helpful votes
Follow Anya B.
Unfollow Anya B.
Share Review
Report Review

Great service
August 20, 2016

I just had my first experience with Victoria's Secret at the Pink store in the mall. I usually have a very hard time finding bras with a size 32DDD and usually wind up trying to find a 32DD in a good style and have never really been successful. The associates completely understood my problems and the plan of action was to find a flattering style in the smaller size as no store in my area carries my size. I would up walking out with two BEAUTIFUL bras that looked great on me despite the size. I haven't worn something pretty in at least four years. I was very excited.

Date of experience: August 20, 2016
Canada
11 reviews
56 helpful votes
Follow Casey M.
Unfollow Casey M.
Share Review
Report Review

Pretty good
August 15, 2016

I like Victoria's Secret products most of the time.

I have ordered many different things from this company in the past and they usually deliver what I am expecting. I have a few items from their workout line and they can give Lululemon a run for their money any day. Their bras are good quality, however they are not meant to fit petite individuals. I find there is usually too much space between the cups which makes them sit off to the sides of my front, kind of disappointing when that happens, but hey these products are made for "model" size humans so I can't really fault them for that. Their customer service staff is usually very polite and helpful when I'm in the store, I can't speak to their online customer service as I've never contacted them online.

The online shopping experience is not the greatest because we do not qualify for free shipping here in Canada so there's always an added expense, on top of already pricey products. Some of their cheaper items definitely reflect the quality in the price, but you can't tell that online. I've found that I can get items of similar quality at my local Walmart lol. So if you want awesome quality and are willing to pay for it I suggest just going for their extravagantly priced items, there's a reason they're priced like that.

Overall I like Victoria's Secret, and I recommend their products if it fits in your budget :)

Date of experience: August 15, 2016
Canada
15 reviews
18 helpful votes
Follow Rita E.
Unfollow Rita E.
Share Review
Report Review

Visited a downtown Toronto location and was amazed at the attentiveness and enthusiasm of the sales associates. Not to mention their knowledge of their products and professional expertise for bra fitting.

Date of experience: August 12, 2016
Canada
30 reviews
25 helpful votes
Follow Katy W.
Unfollow Katy W.
Share Review
Report Review

Slinky & Sexy
August 5, 2016

Surprise him with his gift of you. Let him open a "special gift" on the next big occasion with new lovely garments created to make you feel like the woman you knew you are. Let him see how gorgeous a woman he fell in love with & how fortunate he really is. Who cares how long they hold up? If they make it to the laundry or not? A girl has to have some fun with her man..

Date of experience: August 4, 2016
GB
1 review
0 helpful votes
Follow Libby G.
Unfollow Libby G.
Share Review
Report Review

Right place for dresses
January 18, 2021

This is the right place for dresses. I love their quality of stuff. Customer services are very helpful and they don't misguide.

Date of experience: August 4, 2016
Florida
21 reviews
3 helpful votes
Follow SP W.
Unfollow SP W.
Share Review
Report Review

Great
August 2, 2016

Great selection great sells free shipping what more could a girl want

Date of experience: August 1, 2016
Kansas
2 reviews
2 helpful votes
Follow Xitlaly R.
Unfollow Xitlaly R.
Share Review
Report Review

LOVE
August 2, 2016

Fast shipping and everything is so comfortable! Definitely worth their price

Date of experience: August 1, 2016
Pennsylvania
1 review
3 helpful votes
Follow River T.
Unfollow River T.
Share Review
Report Review

Hurt and betrayed by these savages? They don't carry A cups in the stores, who does that? Where they do that at? Nore do they carry a 32 A within the on-line catalogue, this is ridiculous. UNEXCETABLE!
PLEASE FIX IT!

Date of experience: July 30, 2016
Illinois
5 reviews
12 helpful votes
Follow Shonnice m.
Unfollow Shonnice m.
Share Review
Report Review

I really do love shopping at vickys. They have nice lingerie at a decent price. They got 3 stars for the panty sales... but thats it. The everyday shopper at vicks lives paycheck to paycheck. If i want a decent bra its never on sale and its 70 bucks. What? For something no one will see? Then they always want you to give them your email address. For what? I dont get any perks no extra savings no nothing.on top of that i signed up for the dang newsletter and they didnt even tell me about the 10 panty deal for 30 bucks. That is rude. They get 3 stars. Improve please.

Date of experience: July 27, 2016
Ohio
40 reviews
3 helpful votes
Follow Robin S.
Unfollow Robin S.
Share Review
Report Review

Victoria Secret
January 18, 2021

Good quality bras. Looking for something sexy you found the right store. Love their body spray fragrances..

Date of experience: July 26, 2016