Victoria's Secret

I have been a loyal customers for decades, and recently the quality is not there. The elastics in the panties are fraying. I bought a pair of panties, washed them before I wore them, and they unraveled before I ever wore them. I just bought 3 sports bras last weekend, and they sag on the sides, making it look like I have side/back fat. I am not happy with my recent purchases at all unfortunately. I have gone back 3 times in the past year, spending hundreds of dollars, and it is the same issues. The no show panties are great, because they don't have an elastic around the top.

I am absolutely done with Victoria's Secret! The quality of their underwear has gone downhill, but the price is still keep going up. It doesn't even cover your vagina. And make sure you return things within 30 days or you're screwed! Shein has amazing underwear that is 100% better quality and price. You can get 12 pairs of no-show underwear for under $10
They are the BEST underwear I have ever bought! Do NOT waist your money on crappy victoria's Secret underwear.
I am 120 lbs and medium does not fit!

I placed an order on July 19,2024, with the order number VSTH*******(Todays date is 16.10.2024), and I am extremely disappointed with my experience. It has been nearly three months, and I still have not received my items.

Initially, my order was lost, and after that, I was informed of multiple delivery issues. Each time, I was told that a new order had been created, but then items I had ordered were marked as unavailable. If my original order had been shipped as stated, there would be no need to remove those items.

I am now requesting a full refund, as I find the service I have received to be unacceptable. The customer support team has not been able to assist me effectively, and I am left feeling frustrated.

I hope this review helps others make an informed decision before ordering.

My Valentine's Day order came damaged because apparently massage oil cap was unscrewed and therefore ruined most of the underwear I ordered. Customer service asked me for the SKU number of the damaged items. It was a long list and asked me to choose a store to take my return. I reminded him of the reason I shop online was because I don't have time to go in store and request that the delivery person could perhaps come pick them up. He the proceeds to issue a replacement for the only 3 items that I had typed the SKU numbers for while the entire package is sitting on my table. I have never seen sickly greedy people happy to take the money and can't deliver un damaged goods. Never will I ever spend another penny in that business. As much as I love products, I am fearless to say goodbye.

I've decided to stop buying from Victoria's Secret online. This is the second time this has happened to me: I make a purchase, and then my package can't be delivered because they claim my address is incorrect, even though it's been verified by customer service. As a result, they're sending me a new package, but some items from my original order are not available anymore.

The Frostmelt Fragrance Mist and Lotion offer a delightful blend of fresh mint and chocolate, creating a unique and invigorating aroma. Not only does the scent smell fantastic, but it also lasts for an impressively long time, providing a refreshing and long-lasting experience.

In addition, the Moisture Balm hydrating lip balm has become an essential part of my daily routine, particularly during the winter months. Its hydrating formula effectively moisturizes and protects my lips, keeping them soft and smooth even in harsh, dry conditions.

Overall, I've been thoroughly pleased with these Victoria's Secret products. They have consistently delivered on their promises and have become go-to items in my beauty collection. I highly recommend them to anyone looking for high-quality fragrance and lip care products.

When it comes to ordering online and shipping is the worst. I have many a times had to replace items over and over again and several times my items never reached my home. Because of these issues they will block your account and you will no longer be able to purchase when it's technically online continuous fault. I can say they lost a great faithful customer that patronize every time there was new merchandise online or in their stores

I rarely follow through with the order as the web site is a mess and very frustrating, fortunately I have a store nearby but shutter to think of the ten's of millions that VS loses from guys simply giving up on the site. A sad shame, it's supposed to be fun. It really isn't.

To all customers if you shop at victoria secret or pink you may notice there merchandise in clothing is not well made at all. Very cheap fabric and don't last long at all. Spent alot of money at Christmas time and the merchandise is totally absolutely horrible. After Christmas they have a big sale and toss those clothes in bins like there trash which they are so why charge people full price before Christmas when its total garbage. This store was suppose to close totally a while ago and don't know how they survive and stay open when there merchandise is not good quality at all. Then when you call customer relations they always want to give you a store credit which is no good to me when you still want me to keep buying your merchandise big deal. I am thinking of closing my account and not shop there ever again.

I visited the Victoria Secret in Fox Hills Mall today. I was sad to witness how it has changed recently. I feel it is related to poor management. It used to be a thriving location, but now it seems unmanaged and unorganized. The help on the floor was no where to be seen until another customer requested help, I rang for help the dsg room 3-times, and no one came to let me in. I witnessed a shopper allowing her two yr old to play with the underwear in the drawers while she ate yogurt, and the mother encouraged the kid. None of the workers addressed this. There was 4 workers that I counted, and it was only about four customers total just browsing including myself. The items were all mixed together instead of being in the proper bin/section for size. It was bad.

VS outsourced its CS to the Philippines. The lines are broken, the Reps cannot do anything, and within 7 calls I have been disconnected 7 times. The Reps in Manila are not trained in CS matters, and they have no solution to anything. Also, VS changed its delivery from USPS to some unknown shippers who lack responsibility and do not deliver to the address used for 2 decades. Those drivers return packages, which results items being no longer available. Such a nice company in the past, this is such a shame.

I have waited on my order to show up since January 18th. Ups said to contact Victoria secret on the matter. I would like a refund fir the products I did not receive. I am very unsatisfied an disappointed!

I went to Victoria secret today it was my first time there and the employees wore so mean and did not treat me good I asked for a bra size and they gave me 2 sizes smaller and said I think this would fit you better and kept coming up to me and making me try on stuff that wasn't my size

My wife made a purchase at our local store ($140). She needed to exchange two items (59.90) for different sizes. WITH RECEIPT IN HAND, she was denied an exchange because apparently VS doesn't handle their own returns now. The Retail Equation does. Btw, their phone is disconnected. I pulled my wife's return report. The VS return is the only one there. Shop elsewhere. Especially if you're black.

I online ordered merchandise through my Paypal account and specifically used 1 bank account. Lo and behold 8 days later my Paypal account has fraudulent charges that could only have come from within Victoria's Secret. How do I know... I never use that bank account for Paypal purchases, and only used it on Victroria's Secret.

BEWARE

This is the second time happened to me for online shopping. I ordered First time online and bought bra n received wrong size. So twice I had to exchange that time. It was in February n March. Now this time on Black Friday, I order backpack to gift someone and they took money n didn't send me confirmation order n order number. Though I proceeded for my order and said it arrived on Monday and till Wednesday I was waiting to get my parcel but I don't get it yet. Today is Dec 5 th it has been 5 days since they said delivered your item‍ Finally I have to choose return my money and Never Ever gonna do online shopping in Victoria secret. People please be aware of this scam. So sad