Victoria's SecretReviews 966

Tengo una tarjeta de regalo y no se en que gastarla, ha bajado demasiado la calidad de sus textiles. Que pena!

They don't help you order stuff if you buy clearance items. Rewards money not allow if you use 2 the same items you want to buy.

Underwear falls apart after a few washings threats hanging all over the place. Their credit card program is terrible. Closed my account with them and do not even want to buy anything from them again.

This is bull$#*!! I tried to pay online with the $200 gift cards I have for a sale that is only available online. But because I live in Canada I cant pay with my gift cards online. So in other words I miss out on a sale because they are stupid and don't have that option for people in Canada, only the States. Good one Jackasses! I will now sell my gift cards and not shop at this useless store who only caters to the US. If you only cater to the US with gift cards, maybe you shouldn't sell Victoria's Secret gift cards in Canada if we can't use them online. Customer service for Canada absolutely sucks! My rating is a 0, not a 1.

I both in spring 2022 three pairs of thong panties, I payed full price even though they had a promotion in their shop, just because it was a special design they said, but after 12 months they look really bad with their threads out and really inappropriate.
I am really disappointed comparing with Emprintre brand of underwear that is absolutely perfect after 4 years.

Your call center customer service workers are very unprofessional! It took me 9 months to receive my card back after it was stolen and I was lied too by your representatives. I will not spend money in your store no longer.

I have worn Victoria secret bras the pink brand since I was 12 years old, I am now 36. I love these bras and never had a problem with them. I recently purchased 4 bras and two of them have are all ready stabbing me in the chest, the wire is coming through. One of the clasps is broken. I have the reciept but since I cut the size tags out they won't let me return them. I paid good money for these bras and they haven't been worn but a few times. This is disappointing that they won't let me return the bras. I am not sure I will be shopping there anymore. Not to mention customer service was rude and the lady at Victoria secert was beyond rude and mean. It's sad after being a customer for so long to be treated the way I was. All I wanted was to exchange the bras.

It is not the first time that an order from VS has arrived damaged. This last time is the worst. I will not tolerate it anymore and I will write a review for it. The man who brought the box with my order said that the box was destroyed and he just put everything back in the box and he is not sure that something is missing. I saw that two boxes of body lotion were destroyed and nothing was missing from the order. I was expecting a $20 reward card, but there was none. I was very disappointed. I tolerated it until now, but I can't anymore. I really enjoy shopping for Victoria Secret and Pink products but this is a disappointment. I also have photos of the destroyed box and product, and the postman saw everything.

Victoria's Secret PINK worst return policy anywhere. Bought my niece some clothes on Dec 15 for Christmas. Didn't realize their return policy is now 30 days. Wanted to exchange exact same item (with receipt) for a different size and will only get credit for the "lowest" price the item has ever sold for and I have to pay the difference-for an item they still sell at the price I paid and I have the receipt to show. AND they will turn around and sell my exchanged item for the price I originally paid. Just cancelled my PINK card I've had for 7 years and have spent thousands of $ with them. Not only do they rip their customers off but the quality has gone way down hill.

VS was top-notch cute when they first emerged. The lingerie was sexy and feminine. Now they resemble the old-school Fredricks of Hollywood. Tacky and cheap looking

I received garments that were clearly used and covered in a large amount of a white, crusty substance. It was absolutely disgusting. I contacted customer service and they said I could return it at my own cost since there are no stores near me and they would give me less than half of what I paid for it. The customer service department is worthless. They didn't even offer up an apology. I spent over an hour of my time dealing with customer service. I will never order from them again and I am canceling my card for their company. Completely done with them.
Also they advertise that they have plus sizes now. 2X fits like a large. So they claim they have plus sizes but they aren't proper sizes.

I had placed an order online and needed to add something. I called and spoke with Lisa. She was very helpful. She had a cheerful attitude. She took very good care of me and my needs. I could hear her smile through the phone. I have had to call customer service in the past, the reps have always very kind and helpful.

My 2 granddaughters was shopping at Fayette Victoria Secret in Lexington Ky. They wasn't dressed up today just relaxing and having a girls day out. They needed new bras and underwear. They left the store so upset. The workers was horrible. They had no help at all. They had about 6 bras each to take to the fitting room. Before they could get to the fitting room for help. A worker looked at them and said you are only allowed 4. They said ok. Only one tried on first so the other could exchange the ones she tried on for another one. A worker said you can't do that? My granddaughter said she still has only 4. The worker said because other people are waiting for the fitting room. So you tell me if this is right? They waited on everyone else and was nice but not to my granddaughters. I am so mad because this was uncalled for. They put there items back and left. They was hurt so bad. Something needs to be done and speak up for what happened.

Hi. My name is Afsana Khalafova. I have ordered 2 The Balance Ritual Kit. However, in one of them are missing 2 items. 1 - Hydrating Body Lotion and 2 -Fragrance - MistI have ordered from Baku, Azerbaijan. I am very upset. Because I cannot claim its as refund or reorder, or come directly to the shop. It is on the other side of the ocean. Could you kindly investigate it and I want to receive my missing items. It is so unprofessional from your side that you have sent a package with missing items. You may see it in the attached photos. I am waiting for your reply and resolution of this issue.
Cargo company says that it is the company's responsibility and they have to investigate it. Therefore, I highly ask you to resolve this issue at your earliest convenience.
Regards,
Afsana

Was supposed to get a delivery with a present that has not arrived

They have very bad delivery process

I went to the Victoria's Secret Store in the Del Amo Mall, in Torrance, Ca 1/8/23. I asked a sales representative for help several times. She looked me in the eye and walked away ignoring myself, my daughter, and my mother. She took it upon herself to ask another customer if she can help her. Of course the other was Caucasian like herself. I waited giving her the benefit of the doubt. She then proceeded to go the opposite way to avoid assisting us. I never in a million years felt so embarrassed. I've been a customer of Victoria's Secret for more than twenty years now. I've never felt so humiliated in my life. Shame on Victoria's Secret! Horrible customer service.

DO NOT GET THE VISTORIA SCECRT CREDIT CARD! I applied for the credit card got approved on November 13th. I have been waiting for my card ever since. It is now January still have not got my card. I called today January 2nd. They told me after the 11th time calling about the status of my card that this is a problem with people getting there cards. They had to pit a ticket in for it after 11 times calling and telling me it's on the way when it really wasn't. I am beyond pissed off. I am person who has a lot of patients but when I am beinging lied to and told the same thing over. Then someone said something is finally wrong it will take another two weeks
I am beyond over this company. Fix your damn system or don't even have the credit card system at all!

I purchased online from Victoria Secret or so I thought however it wasn't it was from some site called e-shop world. They are located in the U.S. I am in Canada so if you buy online all orders are shipped from the U.S. and if you want to return the product you cannot do it in store you have to return at your own expense. No one tells you this when you are buying the product. This is my last purchase ever from Victoria Secret, worse customer service ever!

I just got a gift from someone it's a package of cologne and body lotion, and this they're super glued to the box so hard to get them out the cap come of and soil everywhere and still so hard to unglued, I'm not happy.

Got a MasterCard $8500 limit Victoria's Secret card. Had all my information in the app. The app then deleted all of my information and I got lost in the system somehow even with customer service. Had a $64 balance and they charge me nine dollars to make a payment because I could not use the app. They would not help me reset my password which I never changed. So I canceled my card. Customer beware!