Victoria's Secret

I spend over an hour trying to get onto the website to see my statement as well as talking to representatives. There is a glitch in the system. No one knows how to help, but instead the reps are very critical. Blaming me, telling me that I never signed up. I have emails from Victoria Secret with my payment amount, along with a view my statement tab. No one wants to work hard, be kind or helpful there. It is a shame. It used to be a great place to shop!

Ladies at customer service have always been great about giving me refunds when prices drop after a purchase. I have never had to return anything, but I do not think it would be a hassle. My only complaint is that clothing is a little big for average height, but it helps a little that they have 3 lengths of pants!

1. Items were placed in bag and as I was checking out you began deleting items. Get your inventory STRAIGHTENED OUT. If I'm checking out then the items should be in stock! Give your customers a 2 minute clock to finish entering information before you sell to someone else! That was ridiculous and your "canned" employee replies didn't help! Two separate items were removed while I was dealing with checkout!
2. Either offer the discount or don't. If I log on to my account I should not have to go back and forth to my email to type in your ridiculous long code!. If you've sent me an email discount then it should AUTO post to my order or it should be a SIMPLE click. You don't really want to help your loyal customers with discounts! You act like a fraud company just offering bait and switch. It's a shame because I love their brad

I do like some of the classier items that VS carries. Some of their bras and beautiful and of great quality, unfortunately it seems like every time I order lately I wind up with bras and clothing that last less than a year! When I am purchasing hundreds of dollars worth of items, that's upsetting.
If I am paying so much more for a brand, I expect to get something other than just a "Victoria's Secret" tag on the inside of it. Also some of their glitter and workout gear just isn't as nice as it was many years back.

I get that bigger sizes means more material, therefore higher price. The problem I have with it is the difference in price itself is usually at least $10 and I think it's a little much, especially considering their bras are already premium prices (usually around $50). The other problem with bigger sizing in this store is that there is almost no selection. The colors and styles are limited in DD and up, and they do not have many at all in stores. Very frustrating to voluptuous women to have to order online & wait even longer and not be able to try on or buy in store.

I was online trying to get in the 7/$35 for Christmas before midnight and I did, I was checking out my cart and I had a gift card that payed for it all and suddenly after it worked and was going through, at 11:40pm, my price changed from $35-$84 and it took all the money in my gift card. I was Abt to check out and so excited and then it flashed and I couldn't get it anymore. I'm livid.

There site is slow and glitchy and so irritating and poorly programmed. I feel like I've been wronged and I can promise I'm never shopping there again.

I just wanted to say what is good and what is negative about Victoria's Secret. I have shopped online and in stores religiously for years. I have decided this year to start shopping at other clothing stores instead of VS due mostly to the poor quality of the clothing. I want to say that the bras, workout clothes, and swimwear are all of excellent quality. Also the pj's are great too. However I would not recommend any other clothing because it is poor quality and rips after 1st or second use. Also they use to offer better coupons and sales that would bring me into the stores but not so much lately. When I asked a sales associate why that was, she said they were losing too much money. Hmmm I spend over 1000 dollars there every year. That will not be happening this year, I'm shopping at Maurices - better clothes and excellent customer service, that's who is getting my business this year.

I've previously ordered a swimsuit, boots and clothing from their website. The items arrived within the expected timeframe, and everything was correct with the order. The bikini was fine. I got the boots on sale and they were amazing, very warm and held up well against the elements. I was extremely disappointed by the quality of the clothing though, especially at that price point. The two sweaters (from their main clothing collection, not the Pink line) had a cheap look to them, the material was uncomfortable and the fit was awkward. Based on that experience, I'll stick to their lingerie and body products. I would not buy clothing from them again.

I made a purchase of a Plush Long Robe online, later received a e-mail stating the item i not available. So i call customer service spoke to a person by the name of Tonya. She reprocessed my order saying it will arrive by nov 17th. All the while trying to sale me a bra (which i had no interest in purchasing) a few days later, i receive yet another e-mail stating "item is no longer available". I dont understand why at the time i purchased the item, it was showing available on-line and at a discount? Then again when talking to customer care? But just continues to become unavailable after only a few days of placing the order. Needless to say i will never receive this item.and can not understand why i was not aware of this in the first place. I feel like it is a waste of time for me to keep getting the run around on a item i will never get.

I have shopped here many times, never have had a problem. My husband bought me under wear for christmas, he bought wrong size, I contacted VS and they said send them back, they paid for shipping. Very good customer service!

I placed an order on Dec, 31, it was canceled because I used my PayPal with a different email address. I can't pay with any other credit card and get an error message on the website. No one gives me a call back after a voice message. My sizes are no longer available, I missed the free shipping offer and no one cares, they even don't try to offer something. My favorite store gives me the worst user experience ever.