I spend over an hour trying to get onto the website to see my statement as well as talking to representatives. There is a glitch in the system. No one knows how to help, but instead the reps are very critical. Blaming me, telling me that I never signed up. I have emails from Victoria Secret with my payment amount, along with a view my statement tab. No one wants to work hard, be kind or helpful there. It is a shame. It used to be a great place to shop!