VictorianPlumbing.co.uk

I purchased a vanity unit from them. Delivery came and the delivery company called to confirm post code, was told to contact Victoria plum but you can't get through to them, just a automated service that had nothing to do with my problems.
Tried the phone number I found online that had 2 options but every time I pressed one of them I was told I had made the wrong choice.

Ordered a bath via telephone having seen it online. There was no mention of metal bracket legs for the bath by the customer service assistant nor the description online. The quality is substandard and they refuse to collect it stating that I have to be responsible for the costs of return. It is substandard - they should collect it. The said a manager would call me back - hasn't happened. Very poor customer service. AVOID!

They delivered the first sink unit smashed. I had to beg them to even come and take it away.

They then decided to send it a second time in a crazy pallet contraption/monstrosity that was taller than me (I'm 6"3). It was completely over the top, I assume to make sure they didn't smash a second sink.

They state that their terms and conditions require customers to dispose of packaging and I was fine with disposing of the first pallet but this thing they've delivered to the pavement outside my house is not reasonable.

The 'packaging' can't be moved by one man and is held together by nails with screw threads so it cannot easily be taken apart. When I complained to their 'customer service' they suggested I hire a tradesperson to disassemble it.

Absolute nonsense. I'll be taking my next order elsewhere - avoid like the plague.

I ordered over £1,000 worth of stuff, an item was faulty and they are refusing to do anything about it. The item itself was nearly £150 and they keep saying "I have escalated this to our resolution team to look into for you, we will be in touch this week coming regarding an outcome".

I've had this response with no real evidence that they're going to help. They are really helpful when you are enquiring about purchasing items (obviously) but once you have paid, they couldn't care less about the faulty products they send!

I saw most of the reviews on here are similar, customer service is absolute rubbish and their products look nice but they're expensive AND faulty! What's the point of having nice looking items if they're faulty! RIDICULOUS!

They are quick to respond to bad reviews but they don't want to actually sort the problem!

Appalling experience. Part of my order was not delivered and I embarked on a futile marathon of emails and calls to get it rectified. The order was for over £1,000 and the missing accessory for less than £100. They effectively implied I was lying by not replacing the missing item and added insult to injury with their bureaucracy and awful customer service. Never shop there. Better spend slightly more and avoid to deal with this 3rd rate 'merchants of Venice'

Shocking customer service! If you buy from this company don't expect to be able to return anything! Plus they don't respond to emails and put you on hold for minimum of 20 mins! Returned a shower as not suitable and got an email back showing me tiny tiny scratches saying the item was damaged and I couldn't have a refund! The shower had been out of the box once, only to check on arrival. I spent £650 with this company and they even charged me postage to return the unwanted shower back to me!

Absolutely horrendous. Would never recommend using this company. The delivery driver refused to put the item on the pavement, he just left it on the road. My 75 year old mum could not move the pallet she phoned me so I could speak to the extremely rude driver and all he would repeat was that it was not his job to put the item on the pavement, was not his concern if it blocked car users passing due to the pallet being left on the Rd. In the end he took the item away saying it was refused. Victoria Plumbing then rearranged for a 2nd delivery with a different driver but they sent the same driver, this time he phoned me to say I've tried to deliver last week and it was refused so won't bother to deliver today as it would be refused again! And didn't turn up at all. I am mortified at this vile level of service we have experienced.

We ordered a toilet almost a month ago; the cistern arrived broken. After multiple calls, we were able to get it replaced. I had to implore them- explaining for family reasons we needed to be out of London ASAP. The plumber came today - and the toilet is also broken! I called and asked for a partial refund because I am going to have to pay for the plumber to come out twice; plus, this is taking away from my time to work. They categorically refused. And were unable to say when the new toilet is arriving. Stay away.

They provided a shower mixer which mixes the water opposite to the hot cold markets on the mixer itself and common sense. Clockwise hot, anti-clockwise cold. They failed to offer any solution to this problem, said it was down to interpretation and closed the support ticket. Don't expect any after sales customer suppport from this company.

Not a good service!
We ordered a towel warmer and recieved an email saying it was dispatched. It is 8 days now but not here yet. I chased them yesterday. They took my number to call back with an update and still have not. Not impressed.

Where to start, waited for delivery and eventually after emails being ignored contacted them through live chat, told we haven't got your phone number so can't deliver so gave phone number. Nothing, eventually contacted the delivery company who sent it the next day only to be told they don't need a phone number.
Parts missing so got back in contact, can you send us pictures of the parts you don't have! Um no. Parts sent after weeks, wrong parts, back in contact, no correct parts sent, back in contact, we can't deliver themwe don't have a phone number, months and on it goes, never ever shop with this company

Absolutely disgusting after sales lies, lies, & broken promises total bull $#*!ters. Wc unit came with toilet & cistern but unless you take apart can't fit cistern then will have problem can't put back together when against wall. A simple clip on of lid would be far to obvious for the mentality of this company. Total disastrous company who shouldn't be even trading if trading standards new the real truth from suffering customers. Basically they will take your money and wave goodbye

Take your money, never respond or try to help. No idea when my order will arrive or even if it will arrive. A total nightmare to deal with, I have cancer (4th time) and needed an upstairs toilet as the chemo makes me very ill, I ordered 5 weeks ago, and was informed order was in stock, now still waiting, I have tried many times to get an answer from VP, but nothing ever seems to happen apart from robot replies. This is just a rubbish company and I think all the 5star reviews by customers are fake

I bough a bathroom suite from VP and was advised to take a non-standard shower as the original one was out of stock. I took their advice only to find out the replacement shower wasn't compatible. The then told me they're not technically trained professionals (damn right!) so I couldn't use their advice. Misrepresentation of goods and not fit for purpose - double whammy for the Consumer Rights Act.

For good measure, they also sent me a broken bathroom storage unit. They say you have to tell them about damaged goods within two days. I'd kept it in the box until the right stage of my refurb, so this 2 day thing seems designed to catch people out. Obviously, the Consumer Rights Act's 30 day limit is irrelevant.