VictorianPlumbing.co.uk

Poor customer service if a good is faulty. We placed an order for more than 2k worth if bathroom stuff. The shower does not work and we have been sent 2 lots of troubleshooting. We videoed the fault- they won't accept the video.We sent photos - eventually they received then. Poor on the phone and don't call back as promised. I have spent over 4 hours on the phone to them and we are no further ahead. Now they are asking that I measure the waterpressue - you can't do this without buying a meter so I refused. They have asked for fault details, diameter of electrical wiring fuse amps etc - all of which I have supplied but because I cannot give them a reading for water pressure they will not refund or replace the item. I have asked for a manager to call me and this has not been done. This company is behaving dishonestly when there's a genuine issue with one product in a very large order. Do not use

The shower can randomly heat up to 50 C without warning, which will burn you, then switch to summer mode and drop to 20C. I have been asking for a replacement or my money back but they just keep asking for videos and the same stupid questions. They have no intention of replacing this. This shower is faulty and dangerous. Victorian Plumbing are an absolute disgrace of a company. The worst I have ever dealt with. Other companies I have used are cheaper and give proper service. DO NOT USE VICTORIAN

Shower enclosure arrived with incorect size glass panels, we sent Victorian plumbing photo by email, to which we received an automated acknowledgement. Having not had any further communiccation 48 hours later, we called customer support, and again received a standard email committing to 'investigate' the fault goods. Another 48 hours later and we still have not heard anything. It is now over three weeks since this item was ordered and paid for, and we are still without a functioning shower enclosure, and silence from Victorian Plumbing.
Based on this experience, we would advice anyone to find an alternative supplier and not use Victorian Plumbing.

I returned unwanted items & they're saying item's missing & damaged packaging but sink arrived in damaged box & flush plate was included with returned cistern!
Also we couldn't find a vanity to fit sink!

We we're sent a faulty shower that cost in the region of £700.

It was installed and leaked continuously.

We reported the fault vía email (there is no phone number) and a week later have not received a satisfactory response. We still have no working bathroom.

We have simply been told that they may be able to send a replacement cartridge. This will be a pain to fit and there is no guarantee that we will have a functional shower.

This is obviously terrible customer service and not what we were led to expect from the reviews on the internet. We would have expected a prompt response and replacement shower to be sent widays.

I would strongly advise against buying bathroom furniture from Victoria Plumbing

We have 3 bathrooms and a shower room that have all needed replacing after a year
Utterly disgusting and rubbish quality
Do your research before buying
The reviews are all fake

We bought a vanity unit with a Plaza Waterfall basin Tap + Waste. The basin tap came with a defect, small imperfection next to the water inlet that leaks, we have submit a claim, sent pictures, made several phone calls, we have been waiting for 2 weeks to get the tap replaced, their answer has been they are waiting for the manufacturer to respond (just excuses). They are pathetic, we did not buy the taps from the manufacturer, we bought them from Victorian Plumbing and we expect them to replace the faulty parts.

Ordered everything from their site to build a new bathroom-- have another two to do later next year;; £6,500.00 later still waiting for deliveries 23 days later;
Some items delivered damaged, had to go through the process of sending pictures and hope that I will get something back as replacements;
Every time you call items are due in stock in 2-7 days must be on different time zone
Looking online to find a CEO or someone else that I can pass the pain but nothing so far they need to add minus stars or dog poo as that is all they deserve

I sent back one item out of 12 ordered 2 vanity units the same size, one was fine one a little to small, l telephoned for it to be returned the lady was very rude, she Told me just read the return policy and put the phone down, l never opened the box It was in the same condition it was delivered to me, l sent the item back by parcel2 go collected from my local post office at a cost of £29. Victorian plumbing will not give me a refund had attached photos with the box opened the vanity unit smashed to pieces, not possible, l have had £200 stolen from me. So please don't use this company they are evil. L had to give them a 1 wanted to give a 0

We ordered a bathroom suite to be delivered in early November with specfic date delivery (don't use this waste of time) we were never offered a delivery date. When this did turn up some of the goods were damaged and this was noted by the delivery driver. We still had to submit photos of the damage, some two weeks later a replacement was approved. We were told 2-5 days for delivery 9 days later still awaiting it and it's not being delivered for another 5. We phoned them again and somebody told us that this item was now out of stock. Would never use them again.

Impossible to contact this company, no contact number, no reply to emails, absolutely impossible to process a refund or even get your money back. Do not order from this company. It is a waste of time, effort and money. Overall disgusting service

Please do not order from them--terrible customer service, they've charged full price for an item we returned worth over 300£), then claiming it is damaged, they have not issues an exchange note and have not returned the item either despite repeated emails. In other word, they have kept the item and charged full price. We have to seek the Ombudsmen to intevene now in order to at least the 'damaged' item back (VP claim they will dispose it off in 4 weeks)