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Elizabeth B.

Contributor Level

Total Points
81

1 Review by Elizabeth

  • VictorianPlumbing.co.uk

11/20/19

Poor customer service if a good is faulty. We placed an order for more than 2k worth if bathroom stuff. The shower does not work and we have been sent 2 lots of troubleshooting. We videoed the fault- they won't accept the video.We sent photos - eventually they received then. Poor on the phone and don't call back as promised. I have spent over 4 hours on the phone to them and we are no further ahead. Now they are asking that I measure the waterpressue - you can't do this without buying a meter so I refused. They have asked for fault details, diameter of electrical wiring fuse amps etc - all of which I have supplied but because I cannot give them a reading for water pressure they will not refund or replace the item. I have asked for a manager to call me and this has not been done. This company is behaving dishonestly when there's a genuine issue with one product in a very large order. Do not use

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