We ordered a toilet almost a month ago; the cistern arrived broken. After multiple calls, we were able to get it replaced. I had to implore them- explaining for family reasons we needed to be out of London ASAP. The plumber came today - and the toilet is also broken! I called and asked for a partial refund because I am going to have to pay for the plumber to come out twice; plus, this is taking away from my time to work. They categorically refused. And were unable to say when the new toilet is arriving. Stay away.