ViagogoReviews 1,918

I didn't read the reviews before I dealt with this company, and I wish I had! They are absolutely unreachable for any kind of customer service and they are extremely overpriced! They charged $60 fees for two $70 tickets. I paid over $300 and the same tickets were on ticketmaster for $173. Do NOT go through what I have with this company. You will regret it. No integrity. They are out of the country so forget trying to get any answers or help.
I have never written a negative review and this was more than worth the time if it saves one person from dealing with this company and getting taken advantage of!

I purchased a ticket to a world cup game that they indicated would be delivered by courier to my hotel, since the game was the following day. I called multiple times to find out if the ticket would arrive. The ticket never arrived, I called the next day and asked for a refund. A week later, I called again, and they are stalling and saying that they need to get more information, but would not tell me what information they are trying to get. Do NOT trust this site.

I couldnt find tickets anywhere for a Depeche Mode Tribute Band (not the real band) that was coming to town in a month. I had heard from friends they sell out quickly and I didnt realize that I was looking for tickets too far in advance.
Viagogo was the only place selling them and claimed to be nearly sold out. I bought 2 tickets right away and thought they were pretty pricey for a tribute band at nearly $90 for 2, thats $45 each.
When tickets became available through Ticketmaster, they were $16 each, which is what I typically pay for House Of Blues.
They sent me the tickets 3 days in advance and they look sketchy. I wont know if they work until the event.
I will never use this service again. You cannot cancel your tickets and frankly, Im not so sure these tickets are legit.
Scammed in Dallas, Texas.

Bought 2 tickets for the friends fest to have paid inflated prices and delivery fees for each ticket, I'm sure they come in 1 envelope not 2? Ridiculous customer service no contact number to raise my concerns instead get an automated email back. The fact there is no refundable option is awful especially in this day and age, was then told I could resell on their website only to find the delivery fees and viagogo payments are not refunded. WHY! I'm not using these services if I'm getting rid of the tickets. Extremely angry. Please dont use this company false advertisements and inflated prices and lack of customer care. Be aware of this company and book elsewhere.

Terrible experience! A bunch of liars and thieves. I bought two tickets for the Miguel concert in Auckland, held on 14th July 208. Not only were tickets originally valued at NZD 102 each sold to me at a whopping NZD 183 each, they turned out to be dud tickets. What makes the whole experience worse is that I found out about them within minutes of (unfortunately) already purchasing tickets on their site and requested a refund straight away. They said they do not refund tickets and instead can resell the tickets, in the event that i was unable to go. Tickets, which by the way, I didn't even have because they only send you your e-tickets a week before the actual event. When i did contact customer support on the day and a few minutes after i was denied entry at the venue, due to tickets already being used, I was put on hold. Their customer support representative did get in touch with me and while being sympathetic, requested me for documentation to prove denial of entry at the venue. At what event have you ever seen people providing you with a certificate of denial? Long story short, they are currently investigating this issue and I hope they refund the entire i amount i paid for the ticket.

Also, how many bad reviews and testimonials does it take for the commerce commission or equivalent to shut this site down? Clearly, they are a scam site, duping innocent customers overcharging us for invalid tickets and wasting valuable time.

I recently sold tickets I had purchased for an event that occurred in Russia this year. I was unable to attend at the last minute due to a family emergency.

I was able to set my own price based on Viagogo's recommendation and sold tickets for five of the seven matches I had tickets for. By way of comparison I listed tickets on Stub Hub International for one match and never heard back from Stub Hub and could not even find my listing on line.

Viagogo notified me when the sale was about to take place, confirmed I still wanted to sell my tickets,thereby giving me the option to back out if with no penalty.

I confirmed I still wanted to sell the tickets, I then got an email from Viagogo with a FEDEX Label attached to it. I printed out the label, put the tickets in the FEDEX envelope pressed a button to schedule FEDEX to pick up my tickets and the FEDEX driver came and picked them up within the requested time period.

One day before the match I received a notice that the person that bought my tickets had received them. One day after the match I received a notice that my payment would be processed in 5-7 business days.

Exactly 5 business days later the funds were deposited in my account.

STAY AWAY FROM THIS RIP OFF COMPANY!
We ordered 3 tickets for Eminem at Twickenham. They overcharged us by double, including extortionate charges and VAT!
Then they said they have lost the tickets, meaning that the whole weekend we have planned is ruined. I now have a hotel, and parking at the event which is of no use.
The customer services is by email only, i could not find a phone number that actually got through to someone who did not have s%*t for brains.
They have hidden charges that show up after you have paid, and no way to question them.
Fraudulent company with no morals, and workers that i wouldn't trust to sit the right way on a lavatory bowl.

Recently, we bought tickets for Eminem at Twickenham. The face value including VAT of the tickets wer £110.00 per ticket. Viagogo has charged me £503.00; over double the value. They charged 2 lots of VAT which I dont believe to be right. I tried to contact them regarding this matter and they placed the blame with the ticket issuer LIVENATION.co.uk. I will be taking this further. As previous reviews has said they have completely taken advantage of the rush to buy or miss out and and charged just what they felt like.

My own fault for not looking at reviews. But hopefully someone else will avoid making the same mistake.

The tickets I was sold are invalid. The stadium confirmed these will not work, so had to then go directly to the official vendor (which is what I should've done in the first place).

To top that off, the initial charge to my credit card went up by 1.5 times the next morning, had to quickly cancel the credit card (which cost me yet again).

Overall, I'm surprised this site can still legally operate, I hope it gets shut down and the owners are dealt with as appropriate.

I placed some concert tickets for sale on the Viagogo website. As part of this, I had to give my account info so that payment could be made to me when the tickets sold.
However, it was impossible for me to follow up on the email they sent congratulating me on the sale of two of the four tickets I advertised.
They had not placed the tickets in my account there were no listings or sales to display.
They had not given me any information as to the buyer, so it was impossible to honour the purchase. It also appears that no payment was made by the supposed buyers either.
Initially, I was very keen to honour the sale, as a similar return would have been unlikely elsewhere, but it was impossible and I was not prepared to pay a premium rate for a phone call to the company, I deleted my account (which however somehow remains on their books). This was before they informed me that they were intending to take £40.00 from my account as a penalty. They also ignored my instruction to remove the tickets from sale, following the link in their email. This could mean that there is a disappointed customer somewhere, waiting in vain for my tickets, possibly also out of pocket to Viagogo and unaware that Viagogo have now cancelled the sale themselves.
I now understand they have made two requests for withdrawals from my account for £40.00 each, without my authority or any justification, given the above and the fact that is impossible to contact them except via a premium rate telephone line, which is unacceptable sharp practice. My 'deleted' account remains open, too

Bought three VIP tickets for a Paul Simon concert in Hyde Park. I made it clear that this are paper tickets due to arrive with me a week before (so, 5 working days) and could not be sent till I had them. I only now find out they sold one to a woman in Brazil. As she's clearly leaving Brazil at least a day or two before the concert this means I have to get them to Brazil from UK in three working days. If they don't arrive I have to pay for another ticket for the woman.

So this poor woman in Brazil doesn't get her ticket and I will lose the money from the tickets AND have to pay for replacements for her.

Their customer service is some sort of robot called Yash. I have emailed three times and each time they respond with a totally unrelated generic set response.

I don't care what they demand I am never giving them a penny.

Just a bunch of crooks. Now I only have a week to sell my tickets to someone who can actually use them.

Con merchants, I am so upset I didnt do my homework on this company, disgusting how they can get away with it, I brought my tickets in December 2017 for over £1000 pounds for 4 tickles so in my view I should get what I pay for instead they keep you money for 6 months with out letting you know were you will be sitting meaning the area but not the seat number and row number and then spend the next 6 months gaining interest on your money and reselling you seat the the bidder nearer the time, they just sent me my 4 tickets in a complete different name and my seat and row number is right at the back so basically I have been cheated and my mum who is 76 and dad is 82 and old school and traveling aboard to see concert and so upset with this it has spoiled this wonderful experience with Andre Rieu in Maastricht in his home town so my advice stay well clear of this company cheats.