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  • VGMedispa

VGMedispa

Overview

VGMedispa has a rating of 3.34 stars from 365 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with VGMedispa most frequently mention hair removal, richmond branch, and great results. VGMedispa ranks 205th among Cosmetic Surgery sites.

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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Zero customer service, very rude staff and managers!
  • This is outrageous and a scam, they don´t even have a phone number for that "head office" that I doubt even exists.
How would you rate VGMedispa?
Top Positive Review

“Warm and Friendly Staff”

Keri D.
1/10/19

I have been supported by Koko at VGMedispa in Fitztrovia, London and really wanted to take the opportunity to say thank you for the warmth and openness. When we, as women, go in for treatments, it can feel like a vulnerable position to be in, but Koko was incredible in terms of her information, friendliness, and treatment. She made sure I was comfortable throughout and was incredibly efficient. I will definitely be recommending to others and will be going back to her for future treatments.

Top Critical Review

“Terrible, Terrible, Terrible. Trust the reviews and don't waste your time.”

Anne S.
2/26/19

This company is an absolute joke - I don't understand how its still operating given the calibre of reviews they have received. Cancellation is their favourite word and deception is the aim of the game. You book, pay in advance and they will then cancel your appointment with less than a days notice. What follows is a nightmare to contact them and secure a refund. There are plenty of places that value customers and put them first - this isn't one of them. You have been warned...

Reviews (365)

Rating

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Reviews that mention popular keywords

customer service (36) head office (16)
Thumbnail of user annes301
1 review
6 helpful votes
February 26th, 2019

This company is an absolute joke - I don't understand how its still operating given the calibre of reviews they have received. Cancellation is their favourite word and deception is the aim of the game. You book, pay in advance and they will then cancel your appointment with less than a days notice. What follows is a nightmare to contact them and secure a refund. There are plenty of places that value customers and put them first - this isn't one of them. You have been warned...

Thumbnail of user sandram531
1 review
9 helpful votes
March 24th, 2019

Only nice until you refuse to buy a £1800 package. Anna, who called herself area manager, took me in for a consultation' which turned out to be just a sales pitch to sell a package which was discounted ONLY that day and turned very unprofessional and irritated when I refused to commit to a package. Even made a patronising remark as I was leaving. Very unpleasant.

Thumbnail of user natashah57
Natasha H. – VGMedispa Rep

We are sorry to hear about your experience in one of our clinics. We will share this feedback with the team and ensure that improvements are made. If you would like to discuss your experience directly and organise your next treatment please contact our customer service team on 0330 088 4758.

Many Thanks
VGMEDISPA

Thumbnail of user lesyah1
1 review
3 helpful votes
July 11th, 2019

I have prepaid for two infrared facial sessions £650 12th July 2018 it will be a year to date tomorrow! All my appointments have been cancelled with no notice, re scheduled and cancelled again due to short staff, illness and resignation! I left several messages, sent few dozens of e-mail, not even single reply or acknowledgement! I have managed to speak to the manager once back in January. Still absolutely radio silence since. No appointments, no refund, it has been a year to date! Absolute Shambles!
I have NEVER EXPERIENCED this in my entire life. I have only one option left to take them to the court.

Thumbnail of user vgm2
VG M. – VGMedispa Rep

Dear Lesya, we have read your feedback, and we are sorry that you are not happy with your experience at VGMEDISPA. The customer care is processing your enquiry.

Thumbnail of user bettyd98
1 review
5 helpful votes
February 26th, 2019

Shambles. Cancelled appointment day of and then impossible to get your refund from as next appointment is in April. All you hear is "someone will call you back". Looking at reviews it seems they do this often.
Ive had my bank refund the charge - My advice - avoid them

Thumbnail of user vgm2
VG M. – VGMedispa Rep

We apologise for any inconvenience caused by cancelling your appointment, we do our upmost to prevent this from happening as we understand the inconvenience it can cause. We have addressed the issue of availability in our clinics during peak times and if you would like to discuss directly please contact our customer care team on customercare@vgmedispa.com

Many Thanks
VGMEDISPA

Thumbnail of user helenw140
1 review
21 helpful votes
September 18th, 2018

I had really bad experience with this business. My appointments were cancelled several times because the machine was broken. This meant I couldn't have the full benefit of the treatment. I asked for refund and unpleasant journey with their customer service started. Not only they were not responsive but also liars and willing to do whatever it takes to make you give up your payment. I eventually managed to get most my money after I started a legal case against them. My advice to those who are having hard time with them at the moment. Don't waste your time (you will never get sensible response from *) and claim your money back in court. If you don't know the procedures just ask your local citizen advice bureau.

*Personal information redacted by admin

Thumbnail of user eleanork9
1 review
0 helpful votes
January 10th, 2018

I've been going to this clinic for a good while now, and I have to say that Therapist Dee is the most lovely and genuine person. She makes you want to go back for more treatment largely based on the fact of how understanding, professional and caring she is. I have never once felt uncomfortable there, even in my first session she knew exactly how to calm my nerves and make it a more comfortable atmosphere. I would highly recommend this clinic, once you start you won't want to stop! :)

Thumbnail of user vgm2
VG M. – VGMedispa Rep

Hello there Eleanor,
Thanks for taking the time to share your opinion on VGMEDISPA on Sitejabber. We take pride in giving outstanding service to every customer and we're overjoyed to recieve your compliments and appreciation.
We hope to see you soon again in our clinics. Stay beautiful!:)
Kind Regards
VGMEDISPA

Thumbnail of user samr215
1 review
8 helpful votes
March 14th, 2019

AVOID! This company is a farce their machine's are not upto industry standard. You will need more than 6 session's and the results are not great even after 12 session's! Staff push for sale's with 'special offer's' all the time... you can tell they are heavily targeted. They cancel on you as staff seem to leave them in the lurge... speak's volume about how this company must treat their staff! DO NOT waste your money as a refund is not available at all regardless of your situation. Go on Facebook, an actual complaints page has been set up regarding vgmedispa, that's how terrible they are and how many unhappy customer's they have! There are so many decent laser clinic's out there and vgmedispa is NOT one of them!

Thumbnail of user dianad239
1 review
4 helpful votes
April 30th, 2019

I was cancelled 4 times on 3 sessions. When you call to reschedule, they simply never pick up on you, and don't return your calls. I have two more sessions to do, but it seems like I was schemed, and will never be able to reach them to finish my package.
What a SHAME!

Thumbnail of user vgm2
VG M. – VGMedispa Rep

We are sorry that you havent been satisfied with the service you have received with one of our clinics. Some of our clinics can get busy during peak times, we also have a central bookings line if you would like to contact them at any point or make an appointment on 0330 088 4758

Many Thanks VGMEDISPA

Thumbnail of user konstantinag1
1 review
0 helpful votes
February 23rd, 2018

Just had my first laser hair removal session and jasmine was amazing! I was so nervous about having to strip naked in front of a complete stranger however Jasmine made me feel so comfortable! Not to mention that it didn't even take 20 minutes! I would definitely recommend having your laser hair removal there and especially with Jasmine. Absolutely pleased with my experience!

Thumbnail of user vgm2
VG M. – VGMedispa Rep

Hello there Konstantina,
Thanks for leaving us such a wonderful review. We are glad that you loved our services, our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing.

Thank you, once again, for your kind words. We look forward seeing you again in the clinic. Stay beautiful! :) Kind Regards
VGMEDISPA

Thumbnail of user ceciliaf8
1 review
1 helpful vote
October 25th, 2017

I have had Laser tattoo removal by Therapist Dee who has been amazing. Thank you for your advice and kindness. See you soon, Cecilia x

Thumbnail of user vgm2
VG M. – VGMedispa Rep

Dear Cecilia, thank you indeed for taking time to review our clinic. We love that Dee was able to tick all the boxes for you on your visit. We appreciate you spending time to leave us a comment. We will share the feedback with the full team and we are looking forward to seeing you again soon. Stay gorgeous!:)
Kind Regards

VGMEDISPA

Thumbnail of user janem316
1 review
17 helpful votes
December 10th, 2018

DO NOT BOOK WITH VGMEDISPA

They will mess you around, cancel appointments at the last minute... Had to wait over two months just to get a booking, and when I turned up for my appointment, the clinic was closed. I received no warning.

AVOID

Thumbnail of user vgm2
VG M. – VGMedispa Rep

We are sorry you are unhappy with the service you have received, so that we can look into this directly please contact our customer care team directly on customercare@vgmedispa.com with your details. We are posting the same response to each of the reviews you have posted so that we can hopefully resolve this directly.

Many Thanks
VGMEDISPA

Thumbnail of user dawnl321
1 review
2 helpful votes
January 21st, 2019

Put this off for quiet some time trying other remedies but as was spreading I just went for it, so glad. Dee was very kind, helpful most importantly friendly.my toes are starting to look healthy again do this sooner rather than later.

Thumbnail of user vgm2
VG M. – VGMedispa Rep

Thank you for sharing your review, we are pleased you have enjoyed the treatment and are happy with the results! We will share your feedback with the team, and hopefully we can welcome you again soon.

Many Thanks
VGMEDISPA

Thumbnail of user gurpreetb2
1 review
5 helpful votes
April 10th, 2019

The place has always been busy because it has over sold through Groupon. The results, service and attitude reflect this massively. I have three sessions to go, but I refuse to step foot in the Richmond clinic again. The manager' who also performs your treatment is one of the rudest ladies I have met in this industry. You're told to contact your nearest branch, but when this is the lady you're dealing with, what hope does anyone have. ZERO. I regret recommending this to a friend because she was burnt, and has experienced a similar experience. I would never recommend this place to anyone.

Thumbnail of user vgm2
VG M. – VGMedispa Rep

We are sorry to hear about your experience in one of our clinics. We do have a central bookings line and a customer care team that can be reached should you wish to not discuss your treatments with the clinic directly. We cannot comment further on individual cases, but can assure you all of our practitioners are trained to a high standard using our machines and any such allegations are taken very seriously and escalated to our experienced team to deal directly with.

Many Thanks
VGMEDISPA

Thumbnail of user carryt
1 review
0 helpful votes
July 12th, 2018

Yesterday I went to VGMedispa in Manchester and had laser tummy tightening treatment by the fantastic therapist there call Dee. She was very helpful and gave me lots of information about the treatment and for my first time going for something like this, I felt very at ease and was happy with the whole process. I would definitely recommend trying some treatments here and will go back again in fututre. The lady on the reception was also very helpful and gave me lots of interesting information. It was a really pleasant friendly experience.

Tip for consumers:
Treat yourself, why not. It feels good :-)

Service
Value
Quality
Thumbnail of user natashah57
Natasha H. – VGMedispa Rep

Thank you for sharing your experience in our Manchester clinic, we will share your feedback with Dee and look forward to welcoming you again soon!

Many Thanks
VGMEDISPA

Thumbnail of user agataw1
1 review
8 helpful votes
January 9th, 2018

Cancelled appointment 3 times with different excuses. Can't get my money back. Will have to take them to court. Terrible service, low quality of equipment and staff experience.

Thumbnail of user vgm2
VG M. – VGMedispa Rep

Dear Agata,

Thank you for taking time to leave us a comment. We take all feedback seriously and review all comments, good or bad, to improve our services.
We understand that your query is with the area manager who will strive to assist you and resolve any outstanding matters.
Thank you for your understanding and for your time.
Kind Regards
VGMEDISPA

Thumbnail of user lesleym33
1 review
7 helpful votes
January 29th, 2018

I went into the Percy St salon in London. I cant even be bothered to go into what happened. I didnt actually get round to a treatment as the reception staff were so rude. Reading other people's reviews on here and other sites, I agree. Whenever there's a negative review, its followed up straight away with a 5 star positive one and always written the same. "name"... ie... Dee, at "this salon. Ie: Manchester etc, is brilliant. How many staff do they employ to write these! Do yourself a favour and go elsewhere. No idea how this place exists!

Thumbnail of user vgm2
VG M. – VGMedispa Rep

Dear Lesley,

Thank you for taking time to leave us a comment. We take all of our clients' feedback seriously and review all of the comments, good and bad, in order to improve our services.

Our staff in customer services are given guidelines to follow so that they can manage client expectations in regards to the treatments purchased either directly or via third parties such as Groupon and Wowcher.

As far as the claims of fake reviews, all reviews are made by customers who have visited our clinics in the past and they were either satisfied with the experience or not. As you can witness below, we answer to all clients and we welcome all reviews, whether good or not positive, to improve our services.

Dee is one of our lovely therapists in our Manchester clinic and, as you can see from the client reviews, she does an outstanding job. If you would like to visit our Manchester clinic in the future to get a treatment by Dee, please feel free to contact our customer care at customercare@vgmedispa.com and we will be more than glad to book you in for an appointment in the North.

Thank you for your time.

Kind Regards

VGMEDISPA

Thumbnail of user miladd2
1 review
0 helpful votes
May 19th, 2018

I had 2 sessions in VGMedispa Richmond in the first session the girl that was doing my treatment was not that much polite and she was trying to sell more session rather than doing her job properly, I had a deal with herself but on the first session she denied about some areas and she said that I have to pay more, she did my session in 29 minutes while I did 6 session in Birmingham VGMedispa and average was 45 minutes. My second session was with Rosie she did the best treatment I have ever had she was so professional and friendly and I wish my future sessions would be with her. All the star I gave to this center is only for Rosie and 2 star that I did not give is because of my first session and I think her name was Natasha but I am not sure.

Thumbnail of user vgm2
VG M. – VGMedispa Rep

Thank you for sharing your experience, we will share this with the team as it helps us to improve and we look forward to welcoming you again soon.

Many Thanks
VGMEDISPA

Thumbnail of user jillc143
1 review
0 helpful votes
August 17th, 2018

I had 2 appointments cancelled and third time lucky I attended the Poole branch yesterday(I paid for my treatment in May!) and after filling out a medical questionnaire was told that be because I had ticked that I had had cancer 5 years ago I would not be able to have my treatment(a glycolic facial peel) I had left work early to attend this appointment. Why did they not ask for these details beforehand. I also found the receptionist unfriendly, didn't seem To care if she was there or not. I expect my money back if not shall seek legal advice. So be warned

Thumbnail of user sarat141
1 review
4 helpful votes
May 24th, 2019

Is the worst ever place i have been! They burnt me, they treated me bad, they dont know how to do a laser removal. Everyone is doing it in a different way. They are not safe. Even if they give me a free session i would never go there again! Never. This is how i feel iv been treated

Thumbnail of user vgm2
VG M. – VGMedispa Rep

We have read your review and take such allegations very seriously. We cannot comment on individual cases on a public forum, but if you would like to discuss this directly our management team will pick this up via customercare@vgmedispa.com.

Many Thanks
VGMEDISPA

Thumbnail of user lindat367
2 reviews
4 helpful votes
May 12th, 2019
• Updated review

I threatened them with trading standards and legal action if I don't get a refund.
Finally got an email from world pay shortly after to say I am due a refund of £49
Took 3 days and the amount went back on my credit card!
Finally

Thumbnail of user vgm2
VG M. – VGMedispa Rep

We are sorry that you haven't been satisfied by our service. We have a strict refund process that our team have to follow so your refund has been processed in accordance to this. If you would like to communicate any further directly please continue to do so with our customer care team on customercare@vgmedispa.com and they will be happy to continue to help you.

Many Thanks
VGMEDISPA

Avoid at all costs! Scam artists
May 9th, 2019
• Previous review

I purchased a deal for 6 laser sessions at the Poole Branch back in March for underarms only to be cancelled on twice! Making excuses that the laser doesn't work etc, then when they fixed' it the other week, a customer complained it was too hot and burnt her, they tried it on Shannon the girl who works there and it burnt her. How unprofessional telling a customer (me) this information over the phone! Then when I raised this to head office. The Australian girl in the poole branch denied it.

I have read all the awful reviews online on different review websites about their company making excuses and cancelling on clients.
This is unacceptable from a company! And put a bad taste in my mouth as a new customer.

I want the refund of £49 back on my credit card ASAP before I take things further with trading standards.
I shouldn't have to keep chasing a refund I am entitled to!
Avoid at all costs and go to a reputable company!

Thumbnail of user geml7
1 review
8 helpful votes
March 14th, 2019

I attended the Manchester Spa to receive treatment. Firstly the so called therapist (con artist) tried making me pay out more for additional treatments before i had even had my first one. That's before saying i needed a certain cream that only they sell to help between treatments.
I attended further appointments-that's when they weren't delayed, cancelled or incorrectly put into the computer system (my appointment cards had a different time and date to what they had entered on their PC), yet their mismanagement led to me having to pay out more money to travel to Manchester for re-arranged appointments that were THEIR FAULT!.
At each further appointment they kept saying i would need more treatments and that i only had to the end of the day to take up one of their so called offers. The therapist would also constantly ask me to review vgmedispa but i refused to until i had received all treaments.
Hundreds of pounds later and still no results with regards to my problem area. These places shouldn't advertise guaranteed results when they clearly can't even guarantee good customer service, let alone effective treatments.
Don't be conned by this organisation!

Service
Value
Returns
Quality
Thumbnail of user vgm2
VG M. – VGMedispa Rep

We are sorry you have been unhappy with the service in one of our clinics, if you would like to discuss your experience in more detail directly please contact our customer care team on customercare@vgmedispa.com.

Many Thanks
VGMEDISPA

Thumbnail of user claudiah62
1 review
3 helpful votes
August 11th, 2019

I did not want to express my view on a public platform as I wished them to improve without the negative backlash. Nonetheless, I wrote my review about 2 weeks ago, I still have not received any reply from them. This follow was my full online disclosed review sent to the company only.

I am writing my reviews here because I believe if my honest opinion is posted on a public platform, it would have caused a negative image on your company's image which is what I am trying to avoid.

I am not the type of person who writes a review regardless its good or bad, but my experience at the salon had made me no other option.
First of all, I was late to my appointment for 3 minutes and I am sending my sincere apology for it.
Maybe because of it, the staff did not even greet me with a smile, more than that she just handed me an ipad for me to sign it while saying "so you had a medical change." I answered her no but she gave me a side eye with no comment after hearing my answer, and things got worse from that stage.

During the treatment, she kept rubbing the machine harshly, I felt pain not from the machine but from her. The worst part is that she uses the same force on my under eye area. It's been two days now, and my under eye area is still red and peeling from it. Besides, there is no hair on my eye bag (apply for most human beings), so there should not be any need to apply laser.
From all my experience with laser hair removal (with 808nm), which is a stronger treatment than what your company is offering. However, my skin had never peeled nor still feeling pain when pressed.

Moreover, during the whole visit there, I did not receive any smile from your staff and felt extremely unwelcome. I original thought was maybe your staff was having a bad day, but I immediately overthrown this hypothesis right after I came out from the toilet; I witnessed her leading another customers to room with joy with her talking most of the time.
At the reception, there was no one who even looked at me not along to say a simple goodbye.
It got me thinking are your staff being racist as I had been witnessing different treatment to other customers.

This is by far the worst beauty experience I have had.
I was first worried about the treatment the UK has to offer, therefore I got a small treatment on groupon to try things out. Does it effect on how the staff treat me?

To conclude, due to the recent events, even though I still have one more paid slot, I will not use it in order to end the journey with your company.

This is not personal but simply reflecting on how I felt, I have no intention to put anyone in a difficult spot. If it was not a misunderstanding, please address this as I would not want this happening on others.

Thumbnail of user idac13
1 review
14 helpful votes
January 11th, 2016

- They cancel on you due to shortage of staff; instead of having laser treatment every 6 weeks it becomes every 10-12 weeks.
- Rude staff.
- You will have a new therapist every time.
- After 4 laser treatments I only have a 20% hair reduction (if that).

Service
Value
Returns
Quality
Thumbnail of user upsetc3
1 review
12 helpful votes
January 27th, 2016

Contact your bank for a refund. It's the only way to get your money back.

VGMediSpa is a con. Money is taken from customers without them ever completing the treatments. GROUPON are promoting this fraud. Thousands of pounds have been lost!

Don't believe me? Call Berkley Square 2nd floor reception and ask to be put through to VG Medi Spa. That's where the supposed head office is. It doesn't exist.

Unless you want to give crooks your money AVOID!

Service
Value
Shipping
Returns
Quality
Thumbnail of user tativ1
1 review
18 helpful votes
May 30th, 2018

I paid £400 for leg and underarm hair removal laser treatment. I have had a patch test from another, more expensive and more professional clinic, which showed more results and was done with more care than the full five treatments I received from VGMedispa.
Every treatment here was rushed, not thorough and, as a result, I have after 5 treatments no joy in hair reduction.
I had to stop the treatments for the summer so the last 6th treatment I paid for will have to be done in the autumn because, apparently, treated area can't be exposed to the sun 6 weeks before and 6 weeks after each treatment. Obviously not possible in the summer!
I started my treatments in October last year, now, in May, I realised that a bit of a warning and planning from VGMedispa could have been done so that to schedule in all 6 treatments in one winter.

My impression is that they don't do the job properly so that to continue taking money for more treatments. Full leg laser should take at least an hour to treat in each session, not the 5 mins this clinic does it in! When I pointed that out the girl got really rude with me.

Tip for consumers:
Stay away from this place - the owner is a scammer.

Service
Value
Returns
Quality

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From the business

VGMEDISPA are a chain of medical spa clinics across the UK. We are trusted specialists in all the latest non-invasive skin rejuvenation techniques and laser hair removal, including non-surgical medical treatments such as:
Anti-wrinkle injections, dermal fillers, AQUALYX liquid fat loss, PDO face & neck thread lifting, skin peels, derma roller, thread vein reduction, mole removal, prescriptive skin care and much more.
We also provide specialty treatments for excess sweat, dark eye circles, scar and stretch mark reduction and nail fungal issues.

Visit us at our nationwide chain of medispas in London, Leeds, Manchester, Birmingham, Bristol, Poole, Reading, Croydon and Richmond.

Company Representative

Thumbnail of user vgm2
VG M.
VGMEDISPA are a Top-3 chain of medical spa clinics in the UK, specialising in all the latest non-surgical skin rejuvenation techniques & laser hair removal, including:

Anti-wrinkle injections (botox), Juvéderm dermal fillers (lip fillers, VOLUMA cheek enhancements and more), AQUALYX liquid fat loss, PDO face & neck thread lifting, 3D Lipo, skin peels, derma roller, thread vein reduction, mole removal, prescriptive skin care and much more.
We were established over 35 years ago and we have been growing steadily. And all of this thanks to you - our dedicated customers. We aim to enhance any person’s natural beauty no matter the gender, race, belief or ethnicity and give 110% to the experience one can get at our trusted VG clinics all over the UK.

The customer service team are available to discuss all our products in more detail on 0330 088 4758/info@vgmedispa.com or visit our website www.vgmedispa.com.

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3.3
365 reviews
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