Vevor is a Home Improvement brand that empowers Home Creators to upgrade spaces with pro-level gear at fair prices.
From backyard makeovers to apartment innovations, we deliver uncompromised quality through vertical integration — combining precision engineering with the joy of making.
We dismantle price barriers so every upgrade reflects your vision — where garages become workshops and balconies become oases.
To upgrade every space isn’t just a task — it’s a declaration of reinvention.
Build with Vevor.
The company has garnered a generally positive reputation for offering high-quality products at competitive prices, with many customers expressing satisfaction with their purchases, particularly regarding tools and equipment. Fast shipping and an easy-to-navigate website are frequently highlighted as strengths. However, concerns persist about customer service, particularly in handling damaged items and slow response times. While some customers eventually received satisfactory resolutions, the inconsistency in support can diminish the overall experience. Overall, the company is viewed favorably for its product offerings, but improvements in customer service responsiveness are necessary to enhance customer satisfaction further.
This summary is generated by AI, based on text from customer reviews
Fast shipping. Quality product and easy to use with excellent instructions.
I ordered landscaping fabric for my raised bed garden. Good product, great price and it arrived faster than was estimated.
Horrible experience with this company. Refusal of refund with product that was poor quality. Contacting customer service but was left waiting for days with response.
AVOID! Don't purchase anything as you won't be able to get refund if product didn't meet your standards.
Dear Customer,
If I could give Vevor a negative star rating, I would. This company is unethical, unhelpful, and unapologetically dishonest. I had a recent transaction of $243 for a commercial level juicer that caused me to lose hours of my life in resolving. This juicer arrived in a timely manner. Upon realizing that this juicer did not meet the needs I had originally had, I contacted Vevor to complete a return, within the "as advertised" 30-day free return period window. The advertised "24/7 attentive service" could not be more false. The representative, Yusleidys, was attempting to avoid the return transaction, by stating that I would have to pay the return fee if I was returning an item without physical defect. I mentioned that I was fine paying the shipping/return fee, and to please allow me to do so in the most affordable way possible. She then proceeded to ignore my email for another 3 days. Upon contacting Vevor and stated representative, there was an attempt to make me a "deal", as quoted "Would you consider keeping it if in a gesture of goodwill we offer you 24USD to keep it?". Imagine being asked by a multi-million dollar company to keep an item that was not needed for 24 dollars. I stated that I would not do that transaction, and that I needed a refund immediately, after almost a week of delegation. I asked for the assistance from a manager and was not provided any contact information. Fortunately, I contacted the credit card I purchased the item on, PayPal, and they assisted in resolving this matter for me. The story has more details, and nearly 2 months elapsed, but as not to elongate this statement I leave this review with one warning: AVOID VEVOR AT ALL COSTS!
Above expectations
Exactly what the pond needed
And the koi are happy
Service, Bestellung, Lieferung und Handhabung alles zu meiner besten Zufriedenheit Danke für das tolle Gerät.
Macht einfach weiter so mit eurem Preis Leistungsverhältnis...einfach TOP
Die Produkte haben einen fairen Preis und halten, was sie versprechen. Die Lieferung erfolgt jedes Mal prompt. Ich kann die Produkte nur empfehlen und werde wieder hier kaufen.
The delivery was very. Nice experience, i'm very happy with the purchase
Telescopische ladder op de website gevonden, besteld en betaald.
Tried to use my new tow bar but arms would not lock. Could not tow my jeep on my vacation.
Dear Trevor A,
We apologize for what you have experienced on Vevor.
And we would like to work together to resolve the case to your satisfaction.
We will send a solution email to you within 24 hours.
Could you please check your email box and reply back?
Don't worry.We will be more than happy to assist you further.
Have a great day.
Vevor Team
Schnelle Lieferung bis auf par punkte im guten und ganzen ist schon top schlecht sauber zumachen
Great price, lightweight but sturdy, easy to cut down if needed. Perfect for the DIYer. Quick ship. Highly recommend. One request however, it would be great if Vevor would sell the brackets to hang items from the slat walls.
Das Gerät hat eine tolle Haptik und macht einen hochwertigen Eindruck. Es ist kinderleicht zu bedienen und macht das sehr gut wofür es gedacht ist. In ca. 3 -3,5 Stunden hat man vier Liter destilliertes Wasser. Ich habe einen Wert von 2-6 microSimens gemessen. Den Deckel der Glaskaraffe muss man genau gut verdrehen damit beim ausschenken nichts daneben rinnt. Der rutschhemmende Gummiering hält nicht, da das heiße Wasser in ausdeht, aber das ist kein Problem. Der Preis ist absolut in Ordnung. Würde ich wieder kaufen.
THE TOASTER KNOB BROKE AND JUST SPINS, SO YOU CAN'T CHANGE THE HEAT SETTINGS AND CONTROL AS THE MARKER INSIDE IS GONE! I SENT A PICTURE OF IT, NOW YOU WANT A VIDEO, THERE IS NO REASON TO TAKE A VIDEO, THIS HAS BEEN A WEEK NOW AND I HAVE NOT EVEN HAD THE TOASTER FOR A MONTH.!
For a year now I have been pushing Vevor branded kitchen equipment from Vevor. At first not recognizing the brand I was surprised of the high quality of all of my purchases. Now a year has gone by and I buy with confidence and at a much better price of similar and highest quality items. Thank you, you have made possible to afford great quality and efficient kitchen equipment.
Expérience positive et livraison rapide. Excellent rapport prix/qualité
Trép heureux de recevoir un produit de qualité fonctionne trép bien facile a installer
Great toaster at a great price!
So far the toaster has worked wonderfully. Looks nice too!
Answer: Bought a new ice machine from them and when it got there it didn't work they told me I need a new compressor or new mother board. Why do I have to pay for parts when I just bought it and doesn't work. Don't buy anything feom this company. Takes them 2 days to reply then just say the same thing over and over. I s3nt them pics and videos of the machine the next day it came. Nothing they are robbing people for there hard earned money
Answer: Scam in my experience. No help from customer service and no reply to email
Answer: Thanks for your inquiry.Here is our Shipping Time DELIVERY DAYS: 2-6 Business Days (More Time and Extra Fee for * Heavy and Big-size Products) Processing Time: 1-2 Business Day Here is our shipping policy: https://www.vevor.com/pages/shipping-policy
Answer: Hello Jim,thanks for contacting vevor. Could you kindly send us your order number?We'll check it for you.
Answer: Hello Jim,thanks for contacting vevor. Could you kindly send us your order number?We'll check it for you.
Answer: Hello,could you send us the product link you asked about?
Dear customer,
We deeply regret the unsatisfactory service you received previously. Customer feedback is of utmost importance to us, and we will swiftly relay your comments to the appropriate department for necessary improvements.
Thank you for your invaluable support towards VEVOR, and I sincerely appreciate your feedback. Rest assured that I have taken note of your concerns and will relay them to our management team. We are fully committed to making significant improvements in these areas and strive to exceed your expectations.
If you have any further issues, please feel free to contact us.
Best Wishes,
Tanya, complaints specialist