Vevor Questions & Answers

Here’s what consumers have asked with answers from Vevor staff and previous consumers.

18 questions answered

17% answered in 1 day

Question:

How easy is it to get a hold of customer service at vevor? How easy is it to get a hold of customer service at vevor?

Answer:

Bought a new ice machine from them and when it got there it didn't work they told me I need a new compressor or new mother board. Why do I have to pay for parts when I just bought it and doesn't work. Don't buy anything feom this company. Takes them 2 days to reply then just say the same thing over and over. I s3nt them pics and videos of the machine the next day it came. Nothing they are robbing people for there hard earned money

By Casey G. over a year old

See more answers (6)

Question:

Is vevor a scam or a legit company? Is vevor a scam or a legit company?

Answer:

Scam in my experience. No help from customer service and no reply to email

By Erin V. over a year old

See more answers (4)

Question:

Shipping speed Shipping speed

Answer:

Thanks for your inquiry.Here is our Shipping Time DELIVERY DAYS: 2-6 Business Days (More Time and Extra Fee for * Heavy and Big-size Products) Processing Time: 1-2 Business Day Here is our shipping policy: https://www.vevor.com/pages/shipping-policy

By SHUN S., on 3/18/24

Question:

What causes my garage heater bgp2012-100r to continue to heat pass the set temperature? What causes my garage heater bgp2012-100r to continue to heat pass the set temperature?

Answer:

Hello Jim,thanks for contacting vevor. Could you kindly send us your order number?We'll check it for you.

By SHUN S., on 1/14/24

Question:

What causes a vevor garage heater to heat over the set temperature? it will randomly keep heating over the set temperature. What causes a vevor garage heater to heat over the set temperature? it will randomly keep heating over the set temperature.

Answer:

Hello Jim,thanks for contacting vevor. Could you kindly send us your order number?We'll check it for you.

By SHUN S., on 1/14/24

Question:

Are vevor flooring tiles compatible with big flooring tiles? thanks Are vevor flooring tiles compatible with big flooring tiles? thanks

Answer:

Hello,could you send us the product link you asked about?

By SHUN S., on 9/13/23

Question:

702-8030564-0842646 702-8030564-0842646

Answer:

Did you order it from Amazon?If yes,you need to contact your store on Amazon.

By SHUN S., on 8/29/23

Question:

Shun i have been talking to them through email and they say because they ha be already replaced it they are not going to replace it again Shun i have been talking to them through email and they say because they ha be already replaced it they are not going to replace it again

Answer:

May I have your order number? Don't worry,I'll check it for you.

By SHUN S., on 8/28/23

Question:

They won't deal with warranty and said they don't have a way to deal with it They won't deal with warranty and said they don't have a way to deal with it

Answer:

Hello Brian,we're sorry for any inconvenience caused.Could you provide us with your order number?

By SHUN S., on 8/27/23

Question:

Why can i not get a direct answer on refund/return? Why can i not get a direct answer on refund/return?

Answer:

Hello Michael, sorry for any inconvenience. You can contact our customer serveice through https://www.vevor.com/pages/contact-us. Our support team will answer you within 24 hours.

By SHUN S., on 8/6/23

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Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

Vevor Questions & Answers

How easy is it to get a hold of customer service at vevor? How easy is it to get a hold of customer service at vevor?

Is vevor a scam or a legit company? Is vevor a scam or a legit company?

Shipping speed Shipping speed

What causes my garage heater bgp2012-100r to continue to heat pass the set temperature? What causes my garage heater bgp2012-100r to continue to heat pass the set temperature?

What causes a vevor garage heater to heat over the set temperature? it will randomly keep heating over the set temperature. What causes a vevor garage heater to heat over the set temperature? it will randomly keep heating over the set temperature.

Are vevor flooring tiles compatible with big flooring tiles? thanks Are vevor flooring tiles compatible with big flooring tiles? thanks

702-8030564-0842646 702-8030564-0842646

Shun i have been talking to them through email and they say because they ha be already replaced it they are not going to replace it again Shun i have been talking to them through email and they say because they ha be already replaced it they are not going to replace it again

They won't deal with warranty and said they don't have a way to deal with it They won't deal with warranty and said they don't have a way to deal with it

Why can i not get a direct answer on refund/return? Why can i not get a direct answer on refund/return?

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