Vevor is a Home Improvement brand that empowers Home Creators to upgrade spaces with pro-level gear at fair prices.
From backyard makeovers to apartment innovations, we deliver uncompromised quality through vertical integration — combining precision engineering with the joy of making.
We dismantle price barriers so every upgrade reflects your vision — where garages become workshops and balconies become oases.
To upgrade every space isn’t just a task — it’s a declaration of reinvention.
Build with Vevor.
The company has garnered a generally positive reputation for offering high-quality products at competitive prices, with many customers expressing satisfaction with their purchases, particularly regarding tools and equipment. Fast shipping and an easy-to-navigate website are frequently highlighted as strengths. However, concerns persist about customer service, particularly in handling damaged items and slow response times. While some customers eventually received satisfactory resolutions, the inconsistency in support can diminish the overall experience. Overall, the company is viewed favorably for its product offerings, but improvements in customer service responsiveness are necessary to enhance customer satisfaction further.
This summary is generated by AI, based on text from customer reviews
I am opening a restaurant, and I ordered a locked metal storage cabinet from Vevor. I am planning to use it to store liquor and other supplies. The cabinet came in a couple of days but it is missing a part. The cabinet cannot be assembled without the missing part which helps to support and hold the cabinet together. The part is labeled "G" in section 4 of their assembly instructions. The part has no possible use except as part of their cabinet. I have emailed them and messaged them several times. First, they asked me to send me my order number and photos of the parts I did receive. I complied with their request. Next, they told me the missing part might be attached to a different part, but I checked carefully and it is not. Now they tell me they are "investigating" Actually, they are just giving me a run-a-round. I paid more than $100 for this cabinet but it cannot be assembled. The cabinet is useless without the missing part. I am spending valuable time emailing and messaging back and forth. The missing part is labeled part "G" in their assembly instructions. They are making something simple into something difficult and frustrating. Just send me the missing part.
Was looking for something to Jack and level parts of my home! Saw advertisement on FB! Looked compact and easy use for multiple things! Ordered! Came quickly and was exactly what I wanted
Ordered this caddy to move smaller amounts of fuel to my boat at a marina that doesn't sell fuel. It took a little bit longer than i expected but it was worth the wait It is easy to assemble but for the pump Party I solved this by duck taping pump temporarily to the tank to put the plate and screws in.
Good, good, good, good, good, good, good, good, good, good, good
Ordered a vibrating plate compactor that was lost by ups then found and was damaged. Refund process was godd it just took weeks to settle and i really needed that tool for a project so i had to rent one that ended up costing more.
I've purchased other items that have been good quality just a little slow to ship.
I ordered two items. They arrived late and one was completely destroyed (damaged in shipping) I sent pictures before and after I opened the box. All I was wanting is for a new to be sent, not a refund. I am still waiting on a resolution.
Dear customer,
We received your review on trustpilot.
We're very sorry to hear about the unpleasant experience you've had with us so far.
I am Now creating a follow-up ticket for you.
Our related colleague will get back to you as soon as possible.
Please free to contact us again if you have any questions.
Best regards,
Vevor Team
Shopping for them and purchasing was a breeze shipping was fast and better than expected I will be buying more from be or in the future.
With a couple of rare exceptions, every item has been above expectation quality wise. Pricing is competitive if not more so. Customer service has taken care of me over the one issue that has arisen so far that required contact. Will be back for more and more.
Went good price and products. Shipping was pretty quick and ahead of delivery schedule
I bought some pallet forks. They were priced right, shipped fast, and appear to be heavy and well made. I'll put them to the test!
Quick shipping, accurate tracking info. Issues handled promptly
I was skeptical about this since the price is half what others ask, but this metal brake gets it done. I actually used it to bend 16guage on first time and it worked well. It's only rated for 20 gauge. The handles are a bit too short for that but I slipped a couple 1"pipes on to lengthen them and that made it easy to bend.
As all ways easy shopping experience and very quick shipping
I received my package in great shape. It was packaged well, and the instructions were easy to follow. I think the prices are very resendable. Some of the quality is a little less than others but is a match for quality. Job well done.
Great cart, 5 minute assembly, well made and attached to my rear axle with ease(I did add an extension to the axle). Pulls great with my 1000 watt mid drive ebike.
Vevor has great products, but always does a poor job with providing support. I have called multiple times and every single time, I never get any help at all. Seems to be a very large language disconnect.
It is as advertised. The large castor wheels make it easy to move around
Very easy to order and get. Nice product. Haven't had the chance to use it yet.
Answer: Bought a new ice machine from them and when it got there it didn't work they told me I need a new compressor or new mother board. Why do I have to pay for parts when I just bought it and doesn't work. Don't buy anything feom this company. Takes them 2 days to reply then just say the same thing over and over. I s3nt them pics and videos of the machine the next day it came. Nothing they are robbing people for there hard earned money
Answer: Scam in my experience. No help from customer service and no reply to email
Answer: Thanks for your inquiry.Here is our Shipping Time DELIVERY DAYS: 2-6 Business Days (More Time and Extra Fee for * Heavy and Big-size Products) Processing Time: 1-2 Business Day Here is our shipping policy: https://www.vevor.com/pages/shipping-policy
Answer: Hello Jim,thanks for contacting vevor. Could you kindly send us your order number?We'll check it for you.
Answer: Hello Jim,thanks for contacting vevor. Could you kindly send us your order number?We'll check it for you.
Answer: Hello,could you send us the product link you asked about?
Dear customer,
I am sorry for your unpleasant experience.
We have already created a ticket for you and assigned you a colleague to follow your case.
Thank you for your patience.
Best regards,
Vevor