Verizon

Yesterday I tried to connect a Samsung S4 that a friend gave me. The phone still works fine.
Verizon told me that they discontinued support for it because it's not 4G. This is another example of Corporate Evil as far as I'm concerned. How many people did Verizon the F over with this one I wonder? I don't want to buy another phone. I already pay the wife and daughter's Verizon phone bills.
I can't believe the government lets Verizon and other wireless companies get away with this stuff. Try to find a way to save money and they find a way to F you. I can live without a phone for now. I refuse to be screwed over any more by Verizon.

So so internet service, but incredibly terrible customer service. Ever time it rains the DSL service goes down, and then it takes 30 min of phone button pushing to get to a real person. Then they demand a time you will be home to send the tech - hello idiots! It is not raining in my home, it is outside!
They always claim they have checked and it is not a line problem so it must be in my home. Well for this electrical engineer/HAM radio operator, I can pretty much tell where the problems are!
Every time they come out, check at the interface box outside my home all ok there - then go work on the junction boxes down the street, and miracles, fixed!
I live in a rural area, and no other options are available.
I can only dream if the day I move!

Called talk to several representatives to find out we're I can have my phone fixed. No place will fix the screen on my flip phone. I was told to pay off my phone for almost $900 and get a new phone with them. Why would I do that. They spent 45 minutes and talking about the wrong phone. No help what so ever.

Verizon billing me $35 for a boost of cell phone service that I never purchased. I already have unlimited data, so why would I want a boost? I have tried repeatedly to get help from their customer service, but even when I manage to reach someone, I get no help, just the old runaround. Last month there was a service outage, and it took me two weeks to reach customer service, but at least I eventually got some help. I have been their customer for more than three years, and I resent being treated this way.

I tried a Samsung phone and returned it to the A Wireless Store (Verizon) within 2 days. I agreed to pay the $35 restocking fee, but they also charged me a $20 activation fee. Then there was a screen cover that was drop shipped to me. When I finally got it in the mail on Dec. 14, I tried to return it to the store. They would not take it back or credit my account. I had to file a complaint through my own credit card. Overall, the customer service was despicable. Please avoid this store and save yourself the hassles I endured.

I called Verizon to pay my bill instead I was connected with a scammer from India who made me listen to a tape before he would transfer me ( he never did) and now hundreds of dollars are being taken out of my account. I'm so disappointed in Verizon and don't know how to fix this.

Switching from spectrum to Verizon was the worse thing I could of ever did. One problem was they took 4 hours to install 3 cable boxes. Ridiculous! Then another problem I have with them is that they explained to me on numerous occasions that Verizon will pay your termination bill from previous providers if its under 500$ if you switch with them. Well they Lied! As soon as we switched over they then said that they don't pay your bill they just give you credit on your account meaning. We still end up having to pay for two TV providers!

Upset that once our phones are paid off now they feel we need an additional charge for each line, why does every single company out there feel they need to pass on their profit loss to the consumer, welcome to yet another company that disappoints. Crap!

I used Metro and decided to change because they offered me a better signal and for my Samsung Galaxy Note Ultra they lowered me 1000 for the z fold 5. The Internet signal is terrible. I never have 5G, only 4G. They blamed Samsung. Then they want to make you believe that they gave you 1000 dollars. No, what I did was a barter. I do not receive the service I pay for and they do not solve me. I regret leaving Metro for Verizon.

I tried Verizon's Home internet plus in August this year. At that time, online and in store advertising was $25 per month, which was fixed for two years. After I decided to use it, the bill came to $55. After many communications, I was told that the slow speed was $25/month, and the fast Plus was $35/month, so I had to agree. In October, the bill price was changed to $45/month. I called the manager many times and went to the store to negotiate. They were told that the slow rate was $35/month and the plus rate was $45/month. I don't agree, and despite repeated negotiations, I still can't change it. Verizon is truly bullying our vulnerable people. We strongly recommend that you do not use Verizon's services!

New customer wishing I had read reviews before signing up! Issue with a bill and I have been on the phone with customer services for 1.5 hours trying to sort a 'technical issue' with my account. The last customer service person informed me there is no issue! I just have to wait a few days before the bill shows on my account. Why didn't the previous 4 x customer service people know this and not waste my time. Escalated my complaint and was given a very tepid 'sorry' for bad service. Please go elsewhere if you can.

Verizon cut off my phone without notice and then refused me access online to pay my bill by restricting my account. This because they randomly added a service and I did a chargeback because I could not reach them. The account was zero balance and on auto pay since it was opened. I think it's a scam to get late fees and reduce their credit card fees by freezing your payment capabilities online. The US needs FTC to jump in and stop this practice so people can manage fraud but also get notified if Verizon is adding charges or cutting off the phone. It was a nightmare to get it fixed. You must call SE Asia as the financial services in US does not generally answer, even for the store staff. It's a scheme that needs to be regulated.

Verizon Sales Rep indicated that everyone has had service issues as they are making changes. Nothing we can do about. And no discounts or refunds for bad cell service. Terrible. In a contract and unless I want to spend more $$. I have to wait and have bad service. What in the world! I will leave as soon as I can. If you don't have Verizon now. Do not sign up!

My experience with this company includes: being told my phone was "free" then charged monthly, the salesperson saying he was giving me free phone accessories turns out the were $80 (available on Amazon for $18), charged for an entire month after cancelling the line 10 days in, charged $10 for horrible customer service and $5 for a hard copy of my bill, told I could not speak with a supervisor. Price gouging, hidden fees, and deceptive sales practices lead me to the Attorney General's office of Ohio.

I have been to 3 different Verizon stores in the Portland/Gresham area in the last year to help me with different problems on my iPhone. One employee told me, "sorry I'm only familiar with Galaxy's. Really? The rest tried their best but not all that helpful. A waste of time to sit in line waiting. My other issue was getting the Hum Bluetooth calling and roadside assistance. It sounds great in theory but did not work well for me. I tried for a year trouble shooting it but finally got rid of it to save my sanity. Since it was a 2 year contract, I had to pay 50 bucks to get rid of it.

After multiple calls they continue to send mail to my dead mother. They make her offers, invite her to come back, etc. It is painful to have to keep receiving this mail. It is a huge waste of paper. I have been waiting for my circumstances to change so I can afford to go back to Verizon. However I doubt that will happen. Today I made a last call attempt and waited for a manager forever. Giving up on Verizon after being a lifelong customer for over 2 decades. It might seem stupid to give up good service over this. However I like to surround myself with people and companies who care. I've had great luck with my T-Mobile home Internet so I will try them for my new cell service. Wishing you well. Shirley's daughter.