Kay D.

Verizon cut off my phone without notice and then refused me access online to pay my bill by restricting my account. This because they randomly added a service and I did a chargeback because I could not reach them. The account was zero balance and on auto pay since it was opened. I think it's a scam to get late fees and reduce their credit card fees by freezing your payment capabilities online. The US needs FTC to jump in and stop this practice so people can manage fraud but also get notified if Verizon is adding charges or cutting off the phone. It was a nightmare to get it fixed. You must call SE Asia as the financial services in US does not generally answer, even for the store staff. It's a scheme that needs to be regulated.