Verizon

Chat is worthless. 4-5 minutes before they responded to chat! Called to get a new phone - that went well. Tried to call the next day to ask what my discount was on accessories and I had dead air... DEAD AIR... Somebody is training absolutely NOTHING about phone etiquette at Verizon. I finally hung up only to receive a call back from Verizon Support with No One on the other end. They ended the call so now they can show they tried calling me back. I will buy my cell phone cases, chargers and other accessories somewhere else since I cannot even get a simple question answered by calling in.

Big shout out to my representative Vic! He assisted me in a such a timely manner. He sat on the phone with patience and made sure my problem was token care of. My experience with Verizon is going well! Thanks!

The caller ID on my Verizon cellphone has been incorrect for several months. Recently (December 21-22,2022), I called Verizon Customer Service to get the incorrect call ID removed and the correct ID added. I spoke with four different Customer Service workers. Each said that they would take care of the problem. It has been over 48 hours since the first contact with them. The incorrect name still appears on the Caller ID for my cellphone. I don't understand why the people at Verizon can't make a simple change.
The area in which we live only gets cellphone service from Verizon. If we had other options, we would switch to another carrier immediately!

I am on an unlimited plan with a locked in rate. Been a customer for 9 years. All of a sudden they are jacking up my "locked in" rate. When I was going to another carrier they sent me an e mail that for being a "great customer" they would give me a $10 credit for 12 months. The $10 credit only equals 2 dollars off of my monthly plan. Do they really believe that the customer is that stupid that we can not do the math. Go elsewhere.

Verizon has become such a massive size company that it no longer cares about their customers problems with their Verizon service! This is unacceptable to me. I just tried asking a question online and spent thirty minutes sifting through their process of a customer asking a question just to be told by a computer, not a human being that they did not have an answer for me. Wondering if anyone knows how to contact a Verizon customer service human being instead of the above response method?

Verizon kept sending me defective equipment after my less than one year old phone failed forcing me to get a new phone. I had to add a tablet in order to not have to pay off the $500 they said I owed. Then they charged to set it up. My new bill for one phone will go up to $136 per month. I paid $300 the day I got the phone and now I got a bill for $236. They rip off older customers. My son has 7 phones for $300 on T-Mobile. I'm so aggravated I hate this company so much but there seems no way out.

I have spent over 3 hours on hold the last two days, Verizon customer service has disconnected each time I reach one of them. Prior to disconnecting, they all tell me to log into the website which I do not have access to because I have transferred my line and I am no longer considered a customer. They say they will transfer me to another department who can help me and the call ends. I explain this to them each time and without fail, they disconnect. Go into the store and they tell you to call the 1-800 number. T-Mobile or At&t, they pick up the second you call. Not Verizon, they are undoubtedly the worst. $60/ month more expensive, worse coverage and absolutely no customer service. Avoid at all cost. I will never give another penny to this company.

The Verizon Wireless corporate store in my town is too pre-occupied with their tablet computers. You have to stand there for what seems like forever while they type away on their tablet computer. Moreover, a large percentage of the time what gets typed in is inaccurate. Too many times I've had to return, re-order, resolve issues because someone using one of these tablet computers didn't do something right. They need to streamline these data needs, make the process easier, and not make the customer stand there for so long whilst they type away on these tablet computers. They need someone to come in and do a business process improvement with an eye on customer service and accuracy.

Twice I had bills over a 1,000.00. That should never happen. It Happened once when I was a teen and they were my first phone. I had to pay that off slowly. Then it happened again in my late 20's. They're robbers. Cold hearted. Greedy. I'm still paying it off. Just one person on the bill. Both times. You think it would've been shut off after a certain point but noooo, Let's go over a 1,000.00 and then shut it off.

My mother is 83 years old and bought a new phone and has had nothing but trouble with it. Called support over 6 times, did everything they asked and still has problems. Even knowing there is known problems with IPhone 12 Max pro, they won't replace it. They offered a refurbished phone but who wants to pay two years on a refurbished phone? The "supervisor " we just talked to hung up on us. They have outright lied to us twice.

After being transferred from one department to the next and explaining the problem over and over several times to a different person, with each one acting like they care and are "so sorry for your inconvenience" they really don't care, are uninformed, and never return the call they promised hoping you will just give up and go away. Try a different carrier although they all might be similar. Welcome to the new new world of uneducated (I don't mean not having a worthless diploma), uninformed, don't care world.

This is the fourth times I will be calling customer service, they will pretend that they going to help you with the ticket and all processed. Also they will pretend your credit rebate will be on your next billing cycle but no... They are cheating me of $ 400.00. I guess that's how they were taught, let the customer give up, they'll forget about the money. After this contract ends, I will change to a different carrier.

Verizon is a bate and switch expert. Bills do not match what was promised, and customer service is a disaster. Even their "executive office" support team is awful. Run from Verizon as quickly as you can. Make sure you get your price quote in writing or they will switch you and not stand behind what there reps lie about. Very dishonest company with worst customer service.

A company of snails. Spend hours on the phone to get nowhere for days on end to finally be told its going to take another 7 days to fix a tower issue. They won't give me an explanation as to why this ridiculous response time. 15 days and counting without service on home cell tower and I get told tough luck about it.

We have had Verizon for a few years. We moved into an area that Verizon was awesome at first now we get no service in the house. I have to walk outside and into the road to make a call. I can't even use emergency calls! We are paying so much for these phones and for what... we can't make calls or send or receive messages...

Verizon has -0- customer service. If you call them with a problem they will keep transferring you and dropping the call till you give up and don't fall for the bring your old phone in and get a free upgrade because they will not receive your old phone from the store you gave it to so you get to pay full price! I would have kept my old phone! Now I am stuck. I have to pay the "free phone" off before I can switch to any other company. I hope this will help at least one are two people out there.

Good luck.
John