Pat C.

The Verizon Wireless corporate store in my town is too pre-occupied with their tablet computers. You have to stand there for what seems like forever while they type away on their tablet computer. Moreover, a large percentage of the time what gets typed in is inaccurate. Too many times I've had to return, re-order, resolve issues because someone using one of these tablet computers didn't do something right. They need to streamline these data needs, make the process easier, and not make the customer stand there for so long whilst they type away on these tablet computers. They need someone to come in and do a business process improvement with an eye on customer service and accuracy.