amber j.

Geico set up my claim sent an adjuster out deemed my vehicle as total loss and sent documentation of incident only to back out and say sorry this isn't covered with your policy. They said it falls under mechanical and the supervisor said it falls under "negligence" and thats not something I have with my policy.

Backround of situation: I received an oil change that seemed to mess up everything in my car

I stated to them this is my first lease vehicle and I already have full coverage I didn't know I had to have an additional coverage for mechanical. Nicholaus stated thats something that was asked when I first added vehicle. And theres nothing he can do and its up to me with what I want to do with the car. Then switches me to customer service to see if I can hear the pre recorded conversation for them to only tell me it doesn't go that far back. I asked to speak to a supervisor for the unfairness of this whole process and the only thing he can offer me is an apology. It also took me a week! To speak to a supervisor. Life lesson I been with geico for about 6 years and this was the first and last sign I needed to see. Everyone gives you different information and they are not helpful only thing they know how to do is apologize for their mistakes. Now my car is listed as a total loss vehicle with noone to cover it. Whats the point of having insurance. I also called corporate and haven't heard back. They know how to promote and sell their insurance very good but if something was to actually happen be very careful what coverage you choose because they dont honor their commitment to the customer

I was on hold to speak to the billing department for 30 minutes and the wait time is not discussed. After that I hang up. They call back but have to transfer me back to that department and still have to be on hold again.
The chat is an okay service but they take forever to respond. They charged me 340$ for changing a flight that I made withing the 24 hours time frame. I requested a refund and the amount they refunded me is not the same thing that is sent to my emails. Im getting different emails from the billing departmemt not stating what was discussed in the chat. I got six different emails with different amounts that was not discussed for mh total refund. I was on the chat for 45 minutes discussing changes to my flight. This whole thing is just a big mess. Make sure you know exactly what your booking to avoid any confusion or delays. 14 days refund time frame is to long for your money back. Especially if all cancellations was done in a days time frame.
I received an email from the customer service side stating first attempt call back. But number one im at work and I already emailed you can email me back. Number 2 I already answer when I received a call back and got transferred again to the billing department that I was on hold for and number 3 I already emailed the billing department.

There clothes are nice and affordable. But they charge 10$ to return any items that don't fit or you don't like. This can be a problem if I bought something for 7$ and have to pay 10$ to return. Next problem is the money doesn't come back on your account for 14 days and they also took about 2 weeks to deliver the clothes to me. I don't really like their service methods but the clothes were nice material but horrible sizing. If your naturally a small I don't even think a medium will fit.

Switching from spectrum to Verizon was the worse thing I could of ever did. One problem was they took 4 hours to install 3 cable boxes. Ridiculous! Then another problem I have with them is that they explained to me on numerous occasions that Verizon will pay your termination bill from previous providers if its under 500$ if you switch with them. Well they Lied! As soon as we switched over they then said that they don't pay your bill they just give you credit on your account meaning. We still end up having to pay for two TV providers!

They have old listings thats not currently active. So I emailed a lady named Dawn to see why the website has nothing but old listings. She asked for a few examples and I gave her some and she never responded back to me.