After multiple calls they continue to send mail to my dead mother. They make her offers, invite her to come back, etc. It is painful to have to keep receiving this mail. It is a huge waste of paper. I have been waiting for my circumstances to change so I can afford to go back to Verizon. However I doubt that will happen. Today I made a last call attempt and waited for a manager forever. Giving up on Verizon after being a lifelong customer for over 2 decades. It might seem stupid to give up good service over this. However I like to surround myself with people and companies who care. I've had great luck with my T-Mobile home Internet so I will try them for my new cell service. Wishing you well. Shirley's daughter.