VENUS Swimwear

The clothes are cute. They are not of the highest quality, but hey, this is fast fashion. The reason I cannot order from them is the vanity sizing they use. They call it "contemporary sizing." Large women can order a medium, and medium-sized women can order a small. That makes everyone feel better, right? No. The extra small women like me cannot order anything because the smallest possible size is still way too big. I had to return or give away everything I have ordered from them, and I won't try again.

I used to buy a lot from Venus.com but now the policy for returns is unacceptable. I bought a $60 dress and was charged $17 to return it. I no longer shop Venus.com and neither do any of my friends. I tried to talk with the company but got no response. In my view online purchases of clothing are going to naturally include some returns. That is the cost of doing online business. I highly recommend being sure before you buy from this business as the cost will be yours. Quite disappointing!,,

My first experience purchasing from Venus was very disappointing. All the ordered items were poor quality. The fabrics are thin and don't look anything like on models as they are in their magazines. I was charged $6.95 for return shipping and also was charged a promotional discount for my return being below $75. Basically they got their money back for sending it in the first place. Upset and will NEVER order from them again. All poor reviews are on point here; I really regret not checking these before my first and last order!

I ordered a sweater from Venus and wore it once and the knitting were falling apart same first day! I was so disappointed and emailed their customer service and got a ridiculous email back that once their clothing is worn it's not returnable regardless of the problem! This is a terrible horrible company with inferior products! I will NEVER order from them again!

Most of my wardrobe is Venus clothing. So I was surprised to see so many bad reviews. Bevause all of the clothing I have received was very trendy and of good quality. When I did have to make a return for an item that didn't fit right, I had no problems with returns either, as Venus refunded my money without any problems. I tend to think that more people report problem issues, because they are upset, and not many take the time to report when they've had good service.

I love Venus, and have ordered many great pieces from them. However, if you are a Canadian buyer be prepared to pay more - you will be charged a lot extra by Canadian customs. Usually if it says the item was made in the US you don't pay any duties, but even this has been inconsistent since I have been charged duties on US made clothing on occasion... I don't think it's Venus' fault though. With the bad exchange rate and duties on top of this I rarely order from them now :(

Make sure you read their return policy. If you use their shipping label to return an item it will cost you, (not a problem for me), but you may want to ask how much they charge in handling costs upfront if you decide to return an item. Most sites will tell you 10 or 15 percent handling (restocking) fee. This is not the case with this company. It just states $6.95 for shipping label and handling will be deducted from your refund. This is where it seems suspect. Helpful advice, ask about that handling fee before ordering.

I have ordered from Venus several times. All of which have been great. Last week I have placed an order of almost $700. I am going on vacation and needed these items the following week. I contacted customer service and upgraded to overnight shipping. I also contacted them on Friday morning before the weekend. They told me my package was scheduled for to be shipped that day. Great! I am leaving Tuesday morning. Monday morning I check my shipping info And it still says info unavailable. So I contact customer service again and they said the package shipped today... really?! Ugh. Okay. So now I will be returning the entire order and they will never get my business again. I asked the customer service rep the process for return and full refund and they were so happy to help. It was almost like they actually did not need or want my business. There are 100 other websites out there that have just as nice clothing for the same price or cheaper.

I started ordering from venus less than a year ago and LOVED them. Then all of a sudden the quality of their clothes just tanked. I keep returning orders and ordering new things thinking maybe I just picked a few bad items, but I can't seem to get anything with the quality of my first few purchases. Did they start outsourcing or change vendors or something? I do love their easy returns and venus wallet option.

I've been buying from Venus for a while now. The clothing they make is better quality than their pricing and the fits are usually pretty good. Sometimes I buy multiple sizes so I have options and then return for $5 in shipping costs the ones I don't want. I love that the styles and colors are clothing I can't find anywhere else. I get so many compliments on the clothes and dresses I buy from Venus! I recommend to all my friends.