Venere

I'm surprised to read the negative reviews about Venere, though majority of the reviews were written in 2014 so I'm assuming the company may have made improvements. I've booked through this site several times in the recent months and have found great rates. They also have discount codes (just google Venere promo code) every now and then-the 15% off codes are a great help. They don't apply to all hotels but do on most. User interface could be better but overall, this site has been good to me!

BEWARE! I was looking for a hotel room in NY city for 3 people who needed 3 separate beds. Venere was the only one of the on-line services that found me one. I booked it; they took my money. It was not cheap. Except such a room did not exist in the hotel. I had to share a bed with a colleague; exactly the situation I had wanted to avoid. Extensive communication with Venere customer service (some called "Melanie Peer") showed only that Venere holds only contempt for their customers and that their business practices are fraudulent. Never again.

This establishment is disgusting! I would NOT recommend this to anybody. I booked a B&B in september for one night and received a confirmation email which was a totally different date. The invoice said it was a non refundable policy so i rang the B&B which i booked and the woman on the phone was no help she was just happy that she now had my money. I have sent numerous emails to venere customer service which seems to be non existent and can not seem to get through to them on the phone. Venere should be publicly shamed. Looking at other reviews it seems i'm not the only person they have done it to i am struggling to find any positive feedback. STAY WELL AWAY!

Avoid at all cost. I had booked through Venere.com. At the time of booking, i was never told about the hidden charges of the hotel ( extra 35euro's for cleaning) for which there was no mention on the booking not in the fine print. I called their call centre. Addressed the issue to them and I was told by the agent to claim it back through the customer service email address after i have completed my stay at the hotel. I have attached and requested my refund as i was instructed by the call centre agent, It has been now almost a year and never heard anything back from them. Sad thing is their is no where we can further take our complaints to get these issues resolved.

Scam! I booked through Venere because of the lower price on hotel. They booked me in the WRONG CITY! Florence, KY instead of Florence, SC. I did not notice this until I printed off the reservation sheet to take with me. So I called Venere - of course the guy didn't speak English very well - and since my reservation was non-refundable, the guy said "he wasn't sure if they would accept my cancellation, but he would try". As if he was doing me a favor! So he found a room for me in the correct location -for $50 more- that I had to agree to BEFORE he would cancel the wrong room. When I got to the hotel, the guy at the desk said that happens all the time with this agency... booking people in the wrong city. Which tells me it's a scam to get people in at the lower price, then change reservations for a higher rate.

As dozens of website and blog postings have suggested, Venere.com is a fraud, and needs to be investigated by legal authorities. My experience has been similar to many others who have been ripped off by Venere. I've spent the past six months trying to get a refund for a Sheraton Hotel in China that I booked through Venere and had to cancel for reasons beyond my control. The Sheraton Hotel did not charge a penalty, but Venere refunded only half of my money -- despite a very clear and unambiguous statement on its website that it did not charge any cancellation fee. Venere has sent numerous e-mails designed to delay and deceive. Clearly, they have no intention of refunding my money. Do not, under any circumstance, use Venere. Expedia should be ashamed of itself if it is still Venere's parent company, and hotels and other travel vendors should simply refuse to do business with such a dishonest company.

May 9,2013 booked a Embassy Suite with them. They were to give me two bedrooms and even verified it only to find out it was actually a 2 room suite period. The person on the other line assured me there would be two bedrooms and the living area. I have been working with American Express since June when I actually called the hotel to ensure I had two bedrooms. WRONG. I turned it over to American Express immediately. It was disputed, of course, by Venere stating they had not heard from me nor have I cancelled. We went back with data on all of my calls, names, times, dates, whereby no response. This took a lot of time to call and be put on hold half the time knowing no one was coming back, or they were trying to find a manager. You cannot cancel these type of transactions. American Express took my data and went forward. They are now as of 9/21/2013, cancelling my debit and awaiting for a reply from Venere which gives them till Oct. 11 to reply. This company needs legal action taken as to how they present their offers to customers. Most people would probably back down, but I did it for the principle not the money. Do not USE THEM.

They are deceptive in their advertising and give you a local telephone number and then when you have to call them you end up in INDIA with a person on the line who is extremely unhelpful and inflexible sounding like Little Britain "Computer says NO". RIP OFF!

I booked a hotel for 2 nights in Germany 2 months in advance.
6 days before the stay I received an email from Venere telling they acknowledged my cancellation! However neither did I cancel the booking neither did I access my reservation details. The hotel subsequently gave my room to another person so I ended up without a place to stay, and unable to book somewhere else as it was a busy week end. In spite of multiple emails, the customer service never got back to me.

"fraudulent activity on cancellation"
One of our company's directors traveled to South America and made his hotel reservation through venere.com. At the same day as he went to hotel he decided to cancel it and move to another hotel. The hotel manager agreed with cancellation and contacted venere.com customer support and cancelled the reservation with no condition and with full refund. For last ten days we are contacting venere.com and waiting on the line for long period of time regarding the refund and they are giving us nonsense answers. We sent all their email communications to legal authorities for further actions.

Looks like a nice site at first glance, but I went ended up booking a hotel through this site and then upon arrival at the hotel had a very bad experience with their service, so much so that I didn't want to stay there anymore. I paid for one night's stay, and left disappointed. I later went back to Venere to write a review of my experience, but Venere wouldn't let me, no matter how much I asked. It seemed they wanted to protect the hotel instead of the helping the mistreated customer! I would be very cautious about the quality of hotels on this site - the reviews on there are not at all objective since Venere seems to screen them quite carefully

We booked a one night stay in B&B Relais Sul Mare via Venere in Naples in october 2012. Everything was fine until we returned from the trip and I noticed that the B&B had made fraudulent transactions on my credit card (which information I had only insterted to Venere.com) worth 1200€. When trying to solve the mess I also contacted Venere.com and they said it's been a mistake and the B&B will return the money. I never saw the money again and finally the credit card company continued solving the problem. However, Venere is well aware of the frauds the B&B is doing yet they still have this B&B in their listing. I would never use Venere again because you really can't trust the company. They will give away your credit card details and they don't care if the companies they do business with are frauds or not.