Site sent no reminder and phone number on site was not answered. Must be complete automation. Call the hotel direct and hope they can cancel it!!
I'm surprised to read the negative reviews about Venere, though majority of the reviews were written in 2014 so I'm assuming the company may have made improvements. I've booked through this site several times in the recent months and have found great rates. They also have discount codes (just google Venere promo code) every now and then-the 15% off codes are a great help. They don't apply to all hotels but do on most. User interface could be better but overall, this site has been good to me!
BEWARE! I was looking for a hotel room in NY city for 3 people who needed 3 separate beds. Venere was the only one of the on-line services that found me one. I booked it; they took my money. It was not cheap. Except such a room did not exist in the hotel. I had to share a bed with a colleague; exactly the situation I had wanted to avoid. Extensive communication with Venere customer service (some called "Melanie Peer") showed only that Venere holds only contempt for their customers and that their business practices are fraudulent. Never again.
Never again this online service!
I booked hotel for my wife and daughter in Barcelona from 11th to 13th of October 2014.
The booking was complete on 8th of October 2014.
Credit card details were provided for the booking, validated and confirmed by e-mail from venere.com with reservation number.
Below is extract from the confirmation on payment/cancellation conditions:
Method of payment
You will pay the room price (including VAT / Sales Tax) and City Tax, directly at the hotel in local currency (EUR). Payment is required either at check-in or check-out, depending on hotel policy. Prices shown in the table above are calculated in the currency chosen at the time of booking and are subject to change depending on the exchange rate at the time of payment.
How to change your reservation
If youd like to make any changes to your reservation, you must cancel it and then rebook on Venere. Check the Cancellation Policy section in this email for any cancellation penalties or restrictions applied to this property.
Please access your reservations at the following address: https://secure.venere.com/user/index.jsp?pid=21555739&lg=en&ref=2018029
Insert your registered email address and the password you received and follow the cancellation procedure.
We will not accept cancellation requests sent via email, even if the request is sent before the cancellation policy expires.
Free cancellation up until 1 day before check-in (2014/10/10 - 11:59). Late cancellations are possible and are subject to a penalty equal to the amount of 1 night. No shows are charged 100% of the stay.
Again, I just did reservation for my wife and daughter. The stay would be paid my wife with her credit/debit card or cash.
On arrival to the hotel (on 11th of October 2014) my wife was informed the booking was cancelled by venere.com.
I contacted customer service of venere.com and got explanation. They checked balance on my credit card late evening on 10th of October and found it is insufficient to cover cancellation costs. They cancelled the reservation and sent e-mail. Indeed there was e-mail with the notice at 09:04 pm 10th of October 2014.
I have verified once more their terms and conditions and found no indications for customers on such rules.
They are deceptive in their advertising and give you a local telephone number and then when you have to call them you end up in INDIA with a person on the line who is extremely unhelpful and inflexible sounding like Little Britain "Computer says NO". RIP OFF !!
Tip for consumers: Book direct with the hotel - just not worth it
I enjoy your services for more than one year and tonight I had my only bad experience.
I made the reservation from the internet for the Hôtel Hotel Le Chantereigne for 8th august, 2014.
We arrived at the hotel around 22h and nobody were at the reception.
We knocked and nobody showed up.
I demand imediatly the cancelation because the Hotel closed the doors berofe the expected time.
Your company is dishonest and not professional. You scammed Me and over charged my credit card.
I booked a hotel in spindale nc through venere It was suppose to have pool breakfast ect it had none of these. I don't know where they got the pictures to put on line but it was not from the hotel I was in. I called to complain they said e mail them no response. I will never use there web site again j.m
Booking was easy, but I was missleaded by them and booked a hotel 45min away from Atlantic City instead of the centre, as there are two hotels with the same name and they used the wrong picture for the hotel thats further away. I ended up booking two hotels instead of one because there was no way I could go to the other hotel due to my bus connection to New York the next day. Not cool!!
Scam!! I booked through Venere because of the lower price on hotel. They booked me in the WRONG CITY! Florence, KY instead of Florence, SC. I did not notice this until I printed off the reservation sheet to take with me. So I called Venere - of course the guy didn't speak English very well - and since my reservation was non-refundable, the guy said "he wasn't sure if they would accept my cancellation, but he would try" ..as if he was doing me a favor! So he found a room for me in the correct location -for $50 more- that I had to agree to BEFORE he would cancel the wrong room. When I got to the hotel, the guy at the desk said that happens all the time with this agency....booking people in the wrong city. Which tells me it's a scam to get people in at the lower price, then change reservations for a higher rate.
told when cancelling a room that I would get a full refund ,they return about two thirds of what I paid, they advertise to respond to emails within two working days ,I have sent four the 1st being 15 days ago and to date have still not had a response. have just spoken to them on the telephone,only to be told there is a glinch? in the system and to ring another time. absolute waste of time.
Avoid at all cost. I had booked through Venere.com. at the time of booking, i was never told about the hidden charges of the hotel ( extra 35euro's for cleaning) for which there was no mention on the booking not in the fine print.I called their call centre. addressed the issue to them and I was told by the agent to claim it back through the customer service email address after i have completed my stay at the hotel. I have attached and requested my refund as i was instructed by the call centre agent, It has been now almost a year and never heard anything back from them. sad thing is their is no where we can further take our complaints to get these issues resolved.
AVOID AT ALL COSTS!!!! Please avoid this site, i booked a room through them for a hotel in Dublin, a week later the hotel ring me directly demanding full payment for the room. I rang Venere who were totally disintersted - 24 hours later the hotel have cancelled my booking and Venere failed to call me back.
For sake of not spoiling you break away book through someone else to avoid disappointment.
The single worst travel site ever! Good luck if you have an issue as you will be directed to one of a multitude of off-shore call centers in India. A total joke
Horrible experince and victimized. Credit card was overcharged by 25% for no reason. Never deal with this company again.
I would not recommend booking with Venere. You can match their prices with other such agents as hotels.com, lastminute,com and Expedia and get much better cancellation conditions. I made an error with dates and they refused to change. I spoke with the hotel and they said they wouyld change if the agent would. The agent refused. This is a greed based company with no integrity. Avoid.
This establishment is disgusting! I would NOT recommend this to anybody. I booked a B&B in september for one night and received a confirmation email which was a totally different date. The invoice said it was a non refundable policy so i rang the B&B which i booked and the woman on the phone was no help she was just happy that she now had my money. I have sent numerous emails to venere customer service which seems to be non existent and can not seem to get through to them on the phone. Venere should be publicly shamed. Looking at other reviews it seems i'm not the only person they have done it to i am struggling to find any positive feedback. STAY WELL AWAY!!!
They charged me the wrong rate, admitted it, asked me to write a complaint to their complaint department, which turned out to be a black hole. Long story short, they don't respond to complaints. Don't waste your time.
I just cancelled my reservation with them.
I highly recommend avoiding these guys.
Not a good choice for short stay. Could have been better. But I just don't want to stay in the past.
May 9, 2013 booked a Embassy Suite with them. They were to give me two bedrooms and even verified it only to find out it was actually a 2 room suite period. The person on the other line assured me there would be two bedrooms and the living area. I have been working with American Express since June when I actually called the hotel to ensure I had two bedrooms. WRONG. I turned it over to American Express immediately. It was disputed, of course, by Venere stating they had not heard from me nor have I cancelled. We went back with data on all of my calls, names, times, dates, whereby no response. This took a lot of time to call and be put on hold half the time knowing no one was coming back, or they were trying to find a manager. You cannot cancel these type of transactions. American Express took my data and went forward. They are now as of 9/21/2013, cancelling my debit and awaiting for a reply from Venere which gives them till Oct. 11 to reply. This company needs legal action taken as to how they present their offers to customers. Most people would probably back down, but I did it for the principle not the money. Do not USE THEM.
It is a scam. Credit card go hit for a charge of $600.00 that we didn't make!
As dozens of website and blog postings have suggested, Venere.com is a fraud, and needs to be investigated by legal authorities. My experience has been similar to many others who have been ripped off by Venere. I've spent the past six months trying to get a refund for a Sheraton Hotel in China that I booked through Venere and had to cancel for reasons beyond my control. The Sheraton Hotel did not charge a penalty, but Venere refunded only half of my money -- despite a very clear and unambiguous statement on its website that it did not charge any cancellation fee. Venere has sent numerous e-mails designed to delay and deceive. Clearly, they have no intention of refunding my money. Do not, under any circumstance, use Venere. Expedia should be ashamed of itself if it is still Venere's parent company, and hotels and other travel vendors should simply refuse to do business with such a dishonest company.
They just cancelled my booking, claiming that I canceled it . No response to my email. Slightly annoying.
I book one room for one night, one time in my whole life and now I am subjected to daily SPAM. There is an "unsubscribe" button. I click it and they say they will send me email to confirm the unsubscription. So I get this email, but they lie and there is no place to click to "confirm" the unsubscription. Nor is there anything on their web page for "contact" STAY AWAY FROM THEM. I see there are lots of other complaints, more substantial (credit card fraud etc.) than my complaint.
"fraudulent activity on cancellation"
One of our company's directors traveled to South America and made his hotel reservation through venere.com. At the same day as he went to hotel he decided to cancel it and move to another hotel. The hotel manager agreed with cancellation and contacted venere.com customer support and cancelled the reservation with no condition and with full refund. For last ten days we are contacting venere.com and waiting on the line for long period of time regarding the refund and they are giving us nonsense answers. We sent all their email communications to legal authorities for further actions.
Customer Questions & Answers
Votes Thanks for voting!
Dear Sir, Online reservation and booking code Nr. IHR17886828 was confirmed twice ! ! The rate of EU 29.00 was on top of special deals of Rome Hotels published by Venere , chosenen, booked and credited with my personal privat card. A mail signed by Manuel Libertucci-Executive Director, is blaiming Venere misleading me -the end Customer. Offering me the same room for 229 or 219 (no currency?) is incorrect (understatement) Sincerely yours Ariel Atzil e-mail: email@example.com Tel. ++972-523829912
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