Venere

I booked 2 rooms with venere.com for the San Agustin hotel in Cuzco about a month ago. I immediately received a confirmation on the hotel from them. Due to a change in plans, I had to cancel one of the rooms and did so by the cancellation deadline. Never did I hear back from them. I even wrote them twice asking for confirmation of my cancellation and nothing.

When we arrived at the hotel, the hotel said that they could not find my reservations. Thankfully, the staff at the San Agustin Hotel was able to accommodate us. They asked for the confirmation email from venere.com and luckily I still had it. I even passed them the cancellation email that I wrote to them and San Agustin was kind enough to acknowledge the cancellation without any fees.

I would advise against using venere.com for any kind of bookings. If you already have, please do keep all of your correspondence with them so that the hotel has this information.

I book one room for one night, one time in my whole life and now I am subjected to daily SPAM. There is an "unsubscribe" button. I click it and they say they will send me email to confirm the unsubscription. So I get this email, but they lie and there is no place to click to "confirm" the unsubscription. Nor is there anything on their web page for "contact" STAY AWAY FROM THEM. I see there are lots of other complaints, more substantial (credit card fraud etc.) than my complaint.

I booked a room over the phone with their 800# for The Bayside Inn and Marina in Treasure Island FL on Sun. May, 8th, 2011. When we arrived on Fri. May 13th for a two night stay with our small dog we were told they did'nt have our reservation! They said that venere never sent them our booking. Well lucky friday the 13th for us they had a two bedroom apt. At Sunset Beach a mile away and we stayed there at Ships Haven for the same price. I have'nt received a reciept from any one for our stay and I'm not happy with the service or lack thereof I received from Venere. They just sent me a survey about my stay at The Bayside Inn and Marina. I can't answer because I did't stay there. I was pleased with how they handled this problem by giveing us a nice place for the weekend. I feel the people at the resort were very helpful and nice but I will call them at their own number next time. They said my rate would be less also.

I've booked my accommodations at hotels.com, which forwarded it for some reason to venere.com, as their affiliation partner. So in my case there should have been nothing between myself and venere.com.
Since there were issues in my order (overcharge + failing to stand behind "Price Match Guarantee" policy), which I tried in vain to resolve with hotels.com, I have forwarded my request to venere.com, even though I didn't hope for anything, as they were a 3rd party with no business transaction between myself and them.
Imagine my surprise when they were kind enough to get back to me (more than once), approve all appropriate overcharges and credit me accordingly, within days from my trip. And this is even though my booking did not qualify for their Price Match Guarantee! (due to the fact that while dealing with hotels.com the last room was booked, and this made me ineligible for the refund, according to their terms and conditions).
And this is after horrible experience with hotels.com which didn't approve any of the above, even though THEY were liable for all the hassle.
Chapeau bas! This is what I call a GREAT SERVICE. I would especially and personally would like to thank Stefania from the venere.com customer service for her dedication and speedy handling.

THANK YOU.

I'm surprised to read the negative reviews about Venere, though majority of the reviews were written in 2014 so I'm assuming the company may have made improvements. I've booked through this site several times in the recent months and have found great rates. They also have discount codes (just google Venere promo code) every now and then-the 15% off codes are a great help. They don't apply to all hotels but do on most. User interface could be better but overall, this site has been good to me!

Recently my elderly father-in-law who lives in Spain was rushed to hospital. My wife immediately booked a flight out from London to go and see him the next day and she booked a hotel in Torrevieja for 4 nights using Venere.com. They sent an email saying that the reservation was confirmed. After a difficult journey, she arrived at the hotel in the evening only to be told that they had no knowledge of any reservation and that the hotel was completely full!

Fortunately the hotel was very helpful and managed to find another hotel not very far away that did have a room available and after a time the problem was solved (although it did entail a long walk with a suitcase). However it was a very stressful time for my wife.

When I found out what had happened I wrote to Venere for their comments but they ignored my email completely.

My recommendation is that if you want to be sure that there is a room waiting for you when you believe that you have a confirmed booking - do not use Venere as a booking agency.