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david s.

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1 Review by david

Venere

  • Venere

“I booked a hotel for 2 nights in Germany 2 months in...”
12/27/12

I booked a hotel for 2 nights in Germany 2 months in advance.
6 days before the stay I received an email from Venere telling they acknowledged my cancellation! However neither did I cancel the booking neither did I access my reservation details. The hotel subsequently gave my room to another person so I ended up without a place to stay, and unable to book somewhere else as it was a busy week end. In spite of multiple emails, the customer service never got back to me.

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