"fraudulent activity on cancellation"
One of our company's directors traveled to South America and made his hotel reservation through venere.com. At the same day as he went to hotel he decided to cancel it and move to another hotel. The hotel manager agreed with cancellation and contacted venere.com customer support and cancelled the reservation with no condition and with full refund. For last ten days we are contacting venere.com and waiting on the line for long period of time regarding the refund and they are giving us nonsense answers. We sent all their email communications to legal authorities for further actions.