When I received my dress I was delighted with it. It was just what I wanted and fitted perfectly. I'm really glad I purchased it from Vbridal and look forward to wearing it at my daughters wedding.
Very pleased with my dress which was made to my measurements. The delivery time was very quick & the dress is stunning & tailored of a very high standard.
I ordered my dress for a wedding in August. The next day the bride had a change of heart about the color selection. I email to get the color changed and the site emailed me back that my dress had already been cut out and was being prepared. After three weeks I checked on the order and was told they canceled the order because of my color change inquiry. They CANCELLED my order but had not issued a REFUND and NEVER contacted me about my REFUND. KEEP YOUR MONEY, DO NOT ORDER FROM THIS COMPANY--VBRIDAL I had to
Give a star and that's for how fast they respond and take the money from your account.
Yesterday I got my wedding dress, which I ordered at vridal.com. I felt extremely nervious because it is usually a lottery when you order online without a chance to try the dress on and see it with your own eyes. After hundreds of hours sitting in front of the monitor, I finally chose the dress I liked. I also sent my measures and asked to make the dress a little longer as I wanted to wear high-heeled shoes. In a day after the order, I received an answer from a vbridal team, who assured me that all my wishes would be taken into account.So in 4 weeks I got the dress. I did not need to pay any taxes (I live in Germany), although I read a lot of comments where people had to pay taxes. So, the dress fitted perfectly and the length was exactly the one I needed! The colour of material (organza) was a little different that the one on the picture, but I liked it in this colour even more! The only one thing I would appreciate is to have a cover for the dress. All in all, I would like to thank the Vbridal team and the tailor who created my dress!
Received my wedding dress today and the quality is fantastic! I was so suprised. I ordered the dress in a champagne colour which wasn't shown on the picture but didn't want the dress in white. I knew this would be risky as not being able to try the dress on I wasn't sure whether the colour was right or not. The colour is exactly as I imagined, but i do advise to order in the colour you see as I'm not sure the colour suits me (totally my fault). After I ordered it I went into full on panic mode thinking have I wasted my money? But I didn't have to worry, I paid the extra to have a custom fit which was correct and the quality is great. It has a lovely train on it too. When asking questions I was answered promptly and customer service were really helpful. The only dissapointment is the way the dress was packaged. I thought it may come in a dress bag but was folded inside out wrapped up in a sealed bag (good) then the outer plastic packaging. It will need a steam but any dress would need a steam before the big day. Plus as it's backless I believed there to be a better bra support in there which I would definately need but I'm sure I can figure that out. For anyone thinking of ordering their dress on a budget then really think of this firm. I didn't want an expensive dress but still wanted a great dress so thought £145 was an ok risk to waste for me personally. For the minor changes I will do to it, the price is amazing. Thankyou so much xx
Update 05/18/2016: I received the dress yesterday (5/18/16). I didn't find out it had arrived until I got home from work in the evening. I was nervous and excited. Honestly, I didn't open the packet right away as I did not want to be disappointed, but after my workout, dinner and shower, I braved up and unpacked it. My first thought "what the heck" as it arrived inside-out lol. I flipped it over and right away noticed the silver color (which is the color I ordered), the beats and silky material (so far so good). After inspection, I felt relieved the dress looked as what I saw on the model on their website. I tried it on and... I LOVE IT!. It fits perfect. Other than needing alterations on the length (which I was expecting and wouldve had to do with any other dress) and removing a few wrinkles the dress is GREAT and I am VERY pleased with the quality of the material. I can't wait to wear this dress at my daughter's (Jessica) wedding! Thank you Vbridal! So glad I decided to take my chances.
PS... Also, I was kept informed via e-mails, throughout the entire process, from the time I placed my order to the time it got shipped with anticipated arrival date.
Update 5/12/16: I received a notice saying the dress got mailed on May 10th, so I should be receiving it soon. Can't wait. Excited and nervous at the same time.
Hi Rosie,
Thank you for your review. It is a shame to know that you'd not like to order from us. We respect your choice. Every coin has two sides. Also different people have different standard on judgement. Although you noticed that there are some negative reviews on many websites, there are still many positive feedback from customers.
Our goal here is to exceed our customer's expectations during each shopping. We'll do our best to provide our customers with pleasant shopping experience.
Kind Regards,
Vbridal
When I got the dress it was so heavy and so long I couldn't even wear it. When I tried to return it nobody will respond to me and its been over a mth
The weddingdress I recived didnt look like the one I actually ordered. The fabric doesn't look the same as the picture and thats make the dress. Also the shoulders and sleeves are different.
This is not okey. I was reading some blogs on the internet and found out that this dress I did order 3 months ago is totally fake. This is the one I was ordering http://vbridal.com/Sheath-Column-V-Neck-Sweep-Train-Lace-Wedding-Dress-g*******
And today I found this dress and girl in a blog and wedding pictures by a girl called Amber. http://www.barefootblonde.com/2012/12/wedding-pictures-2-2/
The dress Amber is wearing on her wedding day was made by Penelope.
FAKE, STAY AWAY FROM THIS!
Dear Malin,
We are very sorry to hear your experience. We are ready to help you if you would kindly inform us of your order information. You can submit a request via this link https://www.vbridal.net/contact-us.html or via SiteJabber.
All messages will be replied by our customer service within 24 hours. If you do not see our replies in your Inbox, please check your Spam box too. You can also log into your account on our website and check our replies in "My Inquiries".
Thank you again for your feedback. Looking forward to hearing from you.
Best regards,
Vbridal
There are no words to describe the Wonderful staff and their workmanship. The Gown was made an delivered in 13 days. So Happy.
Whenever I contacted vbridal with any questions or concerns I always received prompt results. My dress came extremely quickly and to my satisfaction.
I ordered my dress here after my friend received hers. Very good quality for the price. We are both very satisfied. Thank you very much!
The wedding shoes fits me quite well. Thanks to the sweet customer representatives who helped me choosing the correct size. Really appreciate that!
I am very happy with my purchase from Vbridal. The quality seems great, the prices are great and shipping was very fast!
I received my dress and found it very lovely. I am very happy with this purchase. The customer servce was also very helpful. Thank you so much!
I was very satisfied with the quality and the perfect fitting of the dress. Unexpectedly positively surprised.
I bought my wedding dress from this website and it turns out great. The quality and the workmanship are superb. Love my dress.
Thank you for the promptness in which my dress came. It is perfect for my son's wedding. It is made very well. I love it!
I received a dress that was different than one I was expecting. They offered a full refund or partial refund if I wanted to keep the dress.
Dear Hilary,
Thank you for sharing your experience with us. It is a shame to know that you are not satisfied with the order.
We have sent you an email with top solution. Please have a check and give us a confirmation back and we will do our best to help you out.
For any issues, you may also send us emails to our service@vbridal.com with the title "Sitejabber+ your order number + your concerns". Our Customer Service Team will handle it promptly and find the best solution for you.
Vbridal
The dress is great and fits very well. There is a small damage in the front on the lace but probably from The handling in the post.
Fabulous dress for a very special event. Very pleased with service, quality of dress and fine customer service. Outstanding experience with VBRIDAL!
Answer: The one I ordered wasn't nothing like the one I seen on the site. It wasn't the color or the dress.
Answer: Dear Monica, We just checked for you. Since you have already contacted the customer service, please rest assured that they will do their best to assist you. A reply has already been sent to you. Please do not worry. Have a nice day! Best regards, Vbridal
Answer: Dear Charlotte, Sorry that we just joined SiteJabber recently so we were not able to answer you earlier. We are situated in Asia. About customs costs, you may consult your local customs office to get detailed information. Meanwhile, customer satisfaction is our top priority so we are providing an insurance FOR FREE now. If you have not ordered yet, we highly suggest that you take advantage of it. For anything else, we are always here. Thank you for your interest and wish you a nice day! Best regards, Vbridal
Answer: Thank you for visiting our website. You can also contact us via service@vbridal.net. Thank you for your time.
Answer: Thank you for visiting our website. We hope that you are happy with your purchase but if you would like to return your purchase for a refund, please contact us within 7 days upon receiving your dresses and obtain a "Product Return" form which must be included with your package. You are qualified to get the full refund if your dresses are defective, damaged or mis-shipped. For your return, please make sure the dresses are in their original conditions and include an explanation and photographs stating the reason. Our after-sale staff will offer you satisfactory solution timely no matter the dress is in standard size or custom size. Our measuring guide will help you get accurate measurements: http://www.vbridal.com/size-chart.html. Please contact us via service@vbridal.net if you need more information.
Vbridal has a rating of 3.7 stars from 147 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Vbridal most frequently mention customer service, wedding dress and good quality. Vbridal ranks 275th among Wedding Dresses sites.
Hi Cyndi,
It is a shame to know what happened. We have sent you an email with top solution. Please have a check and give us a confirmation back and we will help you out.
For any issues, you may also send us emails to our service@vbridal.net with the title "Sitejabber+ your order number + your concerns". Our Customer Service Team will handle it promptly and find the best solution for you.
Vbridal