Vbridal

I special ordered a dress, which arrived larger than what I asked for. After being denied a return I claim with my bank, they reversed the charges. Vbridal promptly reversed their answer. They gave me instructions for returning the dress, which I did on June 5,2017 and I have yet to see my refund. I have spoke with them numerous times, was assured that the funds would be transferred to my paypal account but still I have yet to see them. This has been a horrible experience. Ugly dress, awful customer service and an enormous disappointment. Do not order a dress or anything else from this dishonest company.

I was disappointed with the dress and jacket I ordered custom made to my measurements. However, the company refunded me the cost of the outfit, and allowed me to keep it. After making a few alterations, I was able to wear the dress to my granddaughter's wedding, and it looked lovely. The replacement jacket they sent me was still a bit tight in the upper arm area, but not too uncomfortable. I would recommend that if you are ordering custom made, be generous with your measurements - you can always alter it to take it in, but not let it out. I would also advise ordering a couple of color swatches before placing your order, as my fabric did not match the swatch on the computer. I was very happy with the way they resolved my problem.

Your product did not fit properly. I ordered a custom made dress the sleeves are too tight and the waist sits 2" below my waist. You people tell me you will refund my credit card $80 then all of a sudden your company says my bank has to do a charge back. The bank doesn't but the bank said you could refund $80 the cost of alterations direct to the card. Instead you say you cant and you issue a $80 credit for alterations to PayPal. Super frustrating all the way around. I didn't expect to have my money held for 21 days. This is the best review I can give with all the hassle I have been through to just at least get my alterations paid for.

My friend told me about this website and honestly this being my second wedding (his first) I wasn't going to go fancy or expensive. She happened to save the name because her daughters friend purchased a prom gown from them. I found the perfect gown (was having difficulty) and though I was really nervous I took a leap. It arrived last Monday and I couldn't be happier for the price. I did custom and it's almost perfect. To soon to tell depending on shoes and back working out if I'll even need any adjustments. They kept in touch with me. Was surprisingly quick. Very happy!

I ordered 2 bridesmaids dresses for my daughters wedding. I measured both girls and ordered the size from vbridal size chart. The dresses were not custom made, never gave them measurements. We received dresses and they are huge. Both girls breast are not covered at all. Terrible made and terrible fitting dresses.
I contacted their customer service to return dresses as they are not made to size. They have refused to refund me the money. They have offered me % off for another order or they have finally offered me 20% of my purchase price of dresses(after several emails to customer service)
They say dresses were custom ordered and can not be returned... I ordered 2 size 6 dresses with no custom measurements given.
Terrible website. Do not waste your money here.

I ordered a standard size 8 no custom order yet they claim it is custom. Dress came with the appliqué on the front torn and frayed all over the bodice. The sheer sleeves were to be grey and they are a dirty tan color. The coordinating jacket has seams sewn crooked. I contacted them immediately when I received the dress to have it sent back but they refuse to take it back. I purchased this for my sons wedding and I had to go out and find another dress because I had no time to order another. They keep offering me coupons to buy another dress or 20% off my dress. I would never buy anything from them. I am going to contact the BBB to report them. Their return policy states you can get full refund if not satisfied but they are scammers! Also the phone number is not a working number!

I bought two dresses. Both stunningly beautiful. Hand-tailored, top-of-the-line fabric. Took them to my local seamstress for minor alterations for the perfect, custom fit. When buying, take your measurements, and the size from their sizing chart that fits closest. Then take to a local seamstress for your final fitting (if necessary).

I truly look forward to wearing my dresses. One for my upcoming marriage- wanted simple, elegant, knee-length, pink. One as a guest at a wedding, same day.

I've already referred VBridal to my family and friends!

For ordering a dress online, this far exceeded my expectations. I thought the top was lace but it is actually beading, which I like better. Only 2-3 beads were loose, it is very good material and well-made. I got it with custom sizing, and it only needs to be taken in across the shoulders a teensy bit. Only thing I can think of that could be better - the slip is not stretchy so it makes bending down a little tough but not bad (although not see-through at all so it does its job).

My experience with Vbridal is also very good. My dress exceeded my expectations based on the price. NOT cheap at all. I was worried about the quality of the fabric, especially the lace. But it turned out to be great. And the customer service was very helpful. All my questions were answered fast. When I had a problem tracking my order, they helped me fix it. Will definitely order again from them. Can't wait to wear my beautiful dress...

Dear Vbridal, I've received my dresses yesterday, just 3 weeks after ordering - 1 wedding robe and 1 party robe. I'm absolutely impressed about your service, great quality of the lace as well as the fabrics and both dresses are suiting me perfectly since I've ordered customs size! Stunning!
For sure I will recommend you to all my friends and I've even just ordered an additional Party robe:)
Would wish other companies would take you as an example of what a good service looks like, impressive really!
A pleasure to be your customer!

I wanted a simple wedding dress which I could not find in person. I was recommended this site and spend hours pondering whether or not it was a good idea to order unseen.
This has turned out to be a wedding dress which has far exceeded my dreams and hopes.
My mum cried when she saw it on me - happy tears.
We totally on forward our recommendation to purchase from Vbridal.
Order and measurements were checked with us, we were kept informed of progress and we received our dresses in the time given.
If we could give stars out of 5, we would give 10.
Thanks Vbridal - you are the greatest.

My daughter was getting married this year and it took me several months to choose the perfect dress for her big day until I came across Vbridal. I was truly shocked by how many extraordinary dresses they have and how cheap they are. I even thought that it may be too good to be true. But I was desperate. So I took my chance. Everything worked out. My daughter's wedding was a great success and I am really happy that I chose Vbridal. Highly recommended.