I placed an order the first week of February for a dress and jacket I itended to wear for my sons wedding in March. I looked at their processing and shipping timescales which clearly states up to 13 days for special occasions & wedding dresses. I also paid extra for the expedited shipping which was stated as 3-6 days (in total the worse case scenario as stated by them would be 19 days) I was fine with that and even allowed another 7 days as it was coming from overseas. By the first week of March I had contacted them using their online contact form for an update on my order. I never received replies within the timeframe the automated reply stated and only received a reply from them when I wanted to cancel my order. They informed me that my order would ship no later than the 8th, which wasn't ideal but I was happy to accept it given that they informed me that I would have my order by 14th March. On the 7th March I received a shipping notification from VBridal with a tracking number. At this point I could no longer cancel my order. I waited 24hrs before using the tracking information to follow the updates of my expected delivery. After 48 hrs the TNT website did not recognise the reference number. After 72 hrs I tried again but this time the link they sent me, somehow changed the reference number to a completely different one and provided me with tracking details of a completely different parcel. I have checked this with TNT who still insist that the reference I have been given is nonexistent. Since then I've checked several times a day using the link VBridal have sent me and each time it changes the reference number to a completely different one.
They have not only been rude with their lack of customer communication but they intentionally mislead me to believe that my parcel would ship within a reasonable timeframe and prevented me from cancelling my order. This has now effectively left me with nothing special to wear for my sons wedding, I now have to hope that over the next couple of days I can find something but also I have lost a lot of money that I cannot afford to lose.
VBridal. The V means VERY BAD, VERY WRONG, VERY MISLEADING.

Love it

Fast delivery and perfect dress. Loved it!

*** UPDATED REVIEW ON 8/8/2016 *** I recently purchased a dress from here, not aware at the time of all the bad reviews online suggesting it is a scam. Despite this, the dress I ordered came in a timely manner, appears to be custom tailored (I paid the extra to get a good fit), it matches the advertised dress photo, and it is absolutely lovely! (I have some pics posted here.) The lace is just gorgeous and soft.

Since the company is based in China, it is likely that they are able to make the dresses so cheaply because they do not necessarily pay royalties/fees to the original dress designers, and instead make gown "copies." I don't know whether or not this is the case, so if you are concerned about ethical matters, you may want to consider buying elsewhere. However, VBridal is a legitimate dress shop, and they do try very hard to leave you a satisfied customer.

That said, for a $250 wedding dress, you may run into a few issues. Mine were all fixable, and customer service was very prompt about fixing them, even if I had to wrestle with them a bit.

For the few issues I ran into, here was my experience:

1) The wedding dress I purchased had satin buttons down the back. Unfortunately, a significant number of them (25+) arrived with some kind of grey grease smudges on them. Per the advice of customer service, the smudges were easily removed with a little detergent+water solution applied with a toothbrush and some scrubbing. No problem!

2) There was some kind of red ribbon or fabric that got mistakenly sewn into the bodice of the dress. This will require seam ripping the dress, getting it out, then sewing it back up; it is annoying, but VBridal did offer to pay partial cost to have a seamstress fix it. (I can fix it myself, however.)

3) A small 3" x 3" section of the lace on the edge of my dress train was missing; it looked like it had been cut out. Very odd. When I asked for replacement lace, VBridal customer service said I would have to pay $10 to have the small swatch shipped to me. Considering that they sell $2 fabric swatches with free shipping, I felt pretty slighted at the time and complained to no effect. Customer service only offered to send a free snippet after I had posted several upset online reviews about this.

However, once that replacement lace was sent, it came in less than a week; amazingly fast! And not only did they send the 3" x 3" swatch I needed, they sent over 8 feet of extra lace for the top and train of my dress. They really do care about keeping their customers happy! I feel you can trust them, even if you have to be firm about what constitutes a fair transaction.

4) There was a teeny stain blob (pearl pin head sized) on another part of the lace on my dress, but with all that extra lace, I can replace it in a snap.

5) Note that the customer service phone number on their website is fake (which they say is temporary because they are updating their phone system); this does bother me since this is very poor/dishonest business practice, but they are excellent about responding via their website ticketing system. When I asked about the phone number, they also went out of their way to have a customer service rep call me to help quell my fears.

All in all, I definitely recommend VBridal! I would certainly order from them again. As a note, they did NOT ask me to write a review, but I want to assure others that you can trust them to try their best to be fair and leave you satisfied. Do be aware that taking custom measurements is very important, and if there is a serious issue with your order, you must be firm about getting reasonable changes/exchanges made. They are otherwise easy to work with, and you cannot beat their prices!

** Also, do NOT forget to buy a petticoat to go with your dress! A lot of brides forget this, but it is very important to any decent dress. Customer Service was very helpful to me in picking out the right petticoat.

Thank you, VBridal!

Great service! I had THE dress of my Dreams!

Fantastic dresses and good service!

This is a bad company they made a promise but did NOT kerp

Very nice service and products!