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Patty M.

  • 1 Review
  • 13 Helpful Votes
  • 0 Thank Yous

Experience: Clothing & Fashion

Member since March 2018

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1 Review by Patty

I placed an order the first week of February for a dress and jacket I itended to wear for my sons wedding in March. I looked at their processing and shipping timescales which clearly states up to 13 days for special occasions & wedding dresses. I also paid extra for the expedited shipping which was stated as 3-6 days (in total the worse case scenario as stated by them would be 19 days) I was fine with that and even allowed another 7 days as it was coming from overseas. By the first week of March I had contacted them using their online contact form for an update on my order. I never received replies within the timeframe the automated reply stated and only received a reply from them when I wanted to cancel my order. They informed me that my order would ship no later than the 8th, which wasn't ideal but I was happy to accept it given that they informed me that I would have my order by 14th March. On the 7th March I received a shipping notification from VBridal with a tracking number. At this point I could no longer cancel my order. I waited 24hrs before using the tracking information to follow the updates of my expected delivery. After 48 hrs the TNT website did not recognise the reference number. After 72 hrs I tried again but this time the link they sent me, somehow changed the reference number to a completely different one and provided me with tracking details of a completely different parcel. I have checked this with TNT who still insist that the reference I have been given is nonexistent. Since then I've checked several times a day using the link VBridal have sent me and each time it changes the reference number to a completely different one.
They have not only been rude with their lack of customer communication but they intentionally mislead me to believe that my parcel would ship within a reasonable timeframe and prevented me from cancelling my order. This has now effectively left me with nothing special to wear for my sons wedding, I now have to hope that over the next couple of days I can find something but also I have lost a lot of money that I cannot afford to lose.

Patty Has Earned 13 Votes

Patty M.'s review of Vbridal earned 13 Very Helpful votes

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