Vbridal FAQ | Sitejabber

Question:

Hi. for the people that have baught dresses from here e. g evening or wedding dresses. do they come just as the picture or difference present?

Answer:

The one I ordered wasn't nothing like the one I seen on the site. It wasn't the color or the dress.

By Giselle J. over a year old

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Question:

Hi, i ordered dress, veil and my jewely but i got a message from the dhl asks me to pay another $189 for custom fee. there was a question like mine but vbridal said vbridal providing an insurance to cover it. what should i do now?

Answer:

Dear Monica, We just checked for you. Since you have already contacted the customer service, please rest assured that they will do their best to assist you. A reply has already been sent to you. Please do not worry. Have a nice day! Best regards, Vbridal

By Vbridal V., In Love, We Trust over a year old

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Question:

Where is the business situated? and how much extra costs will there be for someone in holland

Answer:

Dear Charlotte, Sorry that we just joined SiteJabber recently so we were not able to answer you earlier. We are situated in Asia. About customs costs, you may consult your local customs office to get detailed information. Meanwhile, customer satisfaction is our top priority so we are providing an insurance FOR FREE now. If you have not ordered yet, we highly suggest that you take advantage of it. For anything else, we are always here. Thank you for your interest and wish you a nice day! Best regards, Vbridal

By Vbridal V., In Love, We Trust over a year old

Question:

I love some of the dresses on this website but am concerned about the quality as they are very cheap and there are a lot of websites that use different pix than what they are actually selling?

Answer:

They sell exactely what you see. The quality its amazing. I was also concerned about it given the prices but its very good.

By iuli a. over a year old

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Question:

What type of quality is the fabric? i know its cheap, but is that because of the fabric? What type of quality is the fabric? i know its cheap, but is that because of the fabric?

Answer:

Dear Miriam, We only use fabrics of good quality. Please rest assured. The reason why we can offer such good prices is because we have direct links to the manufacturers. Therefore, the expense saved from the middleman can be used to guarantee the quality of our dresses and offer better prices for our customers. We also offer fabric swatches for you to check the quality and colors of our fabrics. If you are interested, please go to http://www.vbridal.com/Fabric-Swatch-r1705 to check them out. Last but not least, please accept our most sincere apology for the late reply. We hope it will be helpful. Best regards, Vbridal

By Vbridal V., In Love, We Trust over a year old

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Question:

Is the quality and material as bad as former customers says? please be honest Is the quality and material as bad as former customers says? please be honest

Answer:

Thank you for contacting. Please be assured that our products are made with high quality. We have our own factories and all the items will go through a series of strict production and inspection. Lease contact us via service@vbridal.net if you need any further assistance.

By Vbridal V., In Love, We Trust over a year old

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Question:

If i order an outfit custom made and it is not suitable can it be returned and a refund made or is that only the case with normal sizing? If i order an outfit custom made and it is not suitable can it be returned and a refund made or is that only the case with normal sizing?

Answer:

Thank you for your inquiry. If your product arrives in a defective manner, mis-shipped or color error (Unavoidable color difference is excluded.), you are qualified to get a full refund. If you have after sale issues, please contact our after sale department within 7 days from the day you receive the parcel, and they'll help you with your order. You may go to our return policy for more information: http://www.vbridal.com/return-policy.html Thank you for your attention.

By Vbridal V., In Love, We Trust over a year old

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Question:

Hi, what is your return policy? thank you, Hi, what is your return policy? thank you,

Answer:

Hi Susan, Thank you for your inquiry. If your product arrives in a defective manner, mis-shipped or color error (Unavoidable color difference is excluded.), you are qualified to get a full refund. If you have after sale issues, please contact our after sale department within 7 days from the day you receive the parcel, and they'll help you with your order. As all of our dresses are manually made from scratch including standard size dresses, so please check the color and size chart before you place the order. You may go to our return policy for more information: http://www.vbridal.com/return-policy.html Kind Regards, Vbridal

By Vbridal V., In Love, We Trust over a year old

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Question:

I am going to prom january 28. can i get my a dress to then? I am going to prom january 28. can i get my a dress to then?

Answer:

Dear zainab, If you have ordered or plan to order soon, surely you can get your dress before January 28. When you have placed the order, you can inform our customer service of your order number and deadline, then we will take care of this for you. Please do not worry. Meanwhile, we would like to remind you that our size chart may differ from your local one. To make sure that your dress will fit, please refer to our size chart first. For any other questions you may have, please feel free to contact our customer service via email or Live Chat. Wish you a nice day! Best regards, Vbridal

By Vbridal V., In Love, We Trust over a year old

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Question:

Hey, i live in norway and wonder what the shipping costs? and how long does it take to arrive? hoping for answers :) Hey, i live in norway and wonder what the shipping costs? and how long does it take to arrive? hoping for answers :)

Answer:

Dear Selma, Thank you for your interest in us. The shipping cost depends on the weight of the items you order, the shipping method you choose and the delivery destination. You can place a test order to check it. Simply add the items to cart and click Proceed to Checkout. Then you can see how much the shipping cost is. As for how long it takes to arrive, different products need different preparing periods. You may check the specific tailoring period on the corresponding product page. For dresses, currently it normally takes 15-18 days to make wedding dresses, and 13-15 days for other dresses from the day you place an order. The fastest shipping - expedited shipping takes 3-6 days for the shipment. If you need it in a shorter period, please do not hesitate to contact our customer service. We will specifically check whether we can accelerate the process for you. Thank you again for your question. Wish you a nice day! Best regards, Vbridal

By Vbridal V., In Love, We Trust over a year old

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Vbridal Questions & Answers

Hi. for the people that have baught dresses from here e. g evening or wedding dresses. do they come just as the picture or difference present?

Hi, i ordered dress, veil and my jewely but i got a message from the dhl asks me to pay another $189 for custom fee. there was a question like mine but vbridal said vbridal providing an insurance to cover it. what should i do now?

Where is the business situated? and how much extra costs will there be for someone in holland

I love some of the dresses on this website but am concerned about the quality as they are very cheap and there are a lot of websites that use different pix than what they are actually selling?

What type of quality is the fabric? i know its cheap, but is that because of the fabric? What type of quality is the fabric? i know its cheap, but is that because of the fabric?

Is the quality and material as bad as former customers says? please be honest Is the quality and material as bad as former customers says? please be honest

If i order an outfit custom made and it is not suitable can it be returned and a refund made or is that only the case with normal sizing? If i order an outfit custom made and it is not suitable can it be returned and a refund made or is that only the case with normal sizing?

Hi, what is your return policy? thank you, Hi, what is your return policy? thank you,

I am going to prom january 28. can i get my a dress to then? I am going to prom january 28. can i get my a dress to then?

Hey, i live in norway and wonder what the shipping costs? and how long does it take to arrive? hoping for answers :) Hey, i live in norway and wonder what the shipping costs? and how long does it take to arrive? hoping for answers :)

Can’t see your question? Ask to get answers from the Vbridal staff and other customers.

Vbridal Questions & Answers

Hi. for the people that have baught dresses from here e. g evening or wedding dresses. do they come just as the picture or difference present? Hi. for the people that have baught dresses from here e. g evening or wedding dresses. do they come just as the picture or difference present?

Where is the business situated? and how much extra costs will there be for someone in holland Where is the business situated? and how much extra costs will there be for someone in holland

What type of quality is the fabric? i know its cheap, but is that because of the fabric? What type of quality is the fabric? i know its cheap, but is that because of the fabric?

Is the quality and material as bad as former customers says? please be honest Is the quality and material as bad as former customers says? please be honest

If i order an outfit custom made and it is not suitable can it be returned and a refund made or is that only the case with normal sizing? If i order an outfit custom made and it is not suitable can it be returned and a refund made or is that only the case with normal sizing?

Hi, what is your return policy? thank you, Hi, what is your return policy? thank you,

I am going to prom january 28. can i get my a dress to then? I am going to prom january 28. can i get my a dress to then?

Hey, i live in norway and wonder what the shipping costs? and how long does it take to arrive? hoping for answers :) Hey, i live in norway and wonder what the shipping costs? and how long does it take to arrive? hoping for answers :)

Can’t see your question? Ask to get answers from the Vbridal staff and other customers.

Hi. for the people that have baught dresses from here e. g evening or wedding dresses. do they come just as the picture or difference present?

Where is the business situated? and how much extra costs will there be for someone in holland