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Vbridal
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Vbridal

vbridal.com
Massachusetts
1 review
6 helpful votes
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Amazing
May 30, 2016

I was really nervous because I had ordered my dress 2 weeks before prom and I wasn't sure if this was a fake site or not I paid an extra $30 to get my dress here faster and honestly I didn't know what I was going to expect. I received my dress 5 days before it was supposed to be here and I'm so in love with the dress that I got. I recommend this site to everyone they're so fast and cheap and so helpful.

Date of experience: May 27, 2016
Sweden
1 review
3 helpful votes
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Great dress and customer service.
September 27, 2016

Perfect dress!
I found a dress that was nearly perfect, and asked customer service if it was possible to make some alterations. They were very helpful and made my dress exakly how I wanted it to be. And the fabric was very luxury. The dress size was perfect.
I ordered without extra lenght because I was wearing flats, but if you have an underskirt, it is good to have some extra lenght because it make the dress a little bit shorter. I recommend this site to everyone who want a beautiful dress for special occasions.

Date of experience: September 25, 2016
Sweden
1 review
3 helpful votes
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Hello, my name is Agata Zytka and I ordered a dress and a jacket from this website last month. My order arrived yesterday and I was very happy about this purchase. The dress and jacket are all very beautiful and really made in good quality!

Date of experience: December 6, 2014
GB
1 review
2 helpful votes
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Stunning dress
July 22, 2016

I ordered my dress on July 3rd and it arrived on July 19th. Very impressive. Then I opened the parcel, and when I tried on the dress it fitted perfectly, as though someone came to my house and measured me. The stitching is perfect and the fabric has a weight that means that the dress hangs beautifully. The lacework is stunning especially at the cuffs and hem. The beading around the bodice is perfectly done. I can't fault this dress and the service I received.

Date of experience: July 22, 2016
GB
1 review
3 helpful votes
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Fantastic service, beautiful dress
July 9, 2016

1st class from start to finish
Great communication
Easy to do measurements
Fast shipping
And most of all... A beautifully made dress.
So so happy thank you
I will definitely recommend this company

Date of experience: July 7, 2016
Massachusetts
1 review
14 helpful votes
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AWFUL EXPERIENCE
July 5, 2016

My mom has been searching frantically for a mother of a bride dress that she really loved. She found one online and was told this site was a good one. THEY ARE HORRIBLE. DO NOT ORDER FROM THEM. It didn't fit and we started the process to return it. They do not refund money AT ALL. So now we're stuck with a dress that isn't gonna fit anyone?! This is ABSURD. Shut this website/business DOWN NOW! She ordered according to her measurements and to receive an email back offering 20% towards a new dress or 10% of the alteration costs (which at this point would be peanuts compared to what it's going to cost) as an alternative is insane. Not once have I seen a no refund policy posted on their website. SHUT THEM DOWN!

Date of experience: July 3, 2016
Vbridal V. Vbridal Rep
over a year old

Dear Sarah,

Thank you for sharing your experience with us. It is a shame to know that you are not satisfied with the order.

We have sent you an email with top solution. Please have a check and give us a confirmation back and we will do our best to help you out. If you don't receive it, please check your spam box or junk folder.

For any issues, you may also send us emails to our service@vbridal.com with the title "Sitejabber+ your order number + your concerns". Our Customer Service Team will handle it promptly and find the best solution for you.

Vbridal

Canada
1 review
4 helpful votes
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Most satisfied customer
July 3, 2016

Communication was great, the dresses are beautiful, the color are exact, true to size and very well made. I will definitely order again from Vbridal.

Thank you

Date of experience: July 1, 2016
Texas
1 review
14 helpful votes
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The good reviews on this site HAVE to be fraudulent. The dress I received had black ink stains on the white part of the bodice. The white stitching overlaps the black stitching. It looks NOTHING like it did on the model. Costumey and itchy material. When I sent pictures showing the obvious errors, I was told to wash the stains out myself, and that their stitching was superior so I shouldn't be complaining. They tried to talk me into keeping the the dress with a coupon to use at their store...? Or a 15% refund and keep the unwearable dress. I stated 3x is 3 different emails that I would not be keeping the dress and referred to their return policy which was 100% satisfactory or your money back. This is a joke. Communication has stopped, even the online chat, 'loses connection when they find out I am unsatisfied with the dress. Terrible company, sweat shop or second rate sewing. Very disappointed and lost $168 to this mess.

Date of experience: June 9, 2016
Vbridal V. Vbridal Rep
over a year old

Dear Ashley,

Thank you for sharing your experience with us. We regret to hear that you are not satisfied with the dress.

We have sent you an email with top solution. Please have a check and give us a confirmation back and we will do our best to help you out.

For any issues, you may also send us emails to our service@vbridal.com with the title "Sitejabber+ your order number + your concerns". Our Customer Service Team will handle it promptly and find the best solution for you.

Vbridal

Italy
1 review
0 helpful votes
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Great website
February 1, 2016

I ordered my wedding dress here too. It is beautiful! Much better than I expected. I am very happy! Will get married in March and will definitely send some photos. Grazie!

Date of experience: February 1, 2016
Pennsylvania
1 review
22 helpful votes
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Update on My Review
March 2, 2016

After I posted my review with the difficulty I encountered with the return policy I was immediately contacted by a very helpful representative of the company. I was give several options & have chosen one that worked best for me. Thank You for your prompt & courteous resolution to this issue. I am a WELL SATISFIED CUSTOMER!

Date of experience: March 2, 2016
Vbridal V. Vbridal Rep
over a year old

Dear Janice,

Thank you very much for your updating. We are glad to hear that your case was resolved to your satisfaction.

Customer satisfaction means the most to us. We will spare no effort to provide better product and service for your in the future.

Wish you all the best!

Yours truly,
Vbridal

Poland
1 review
8 helpful votes
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Good stuff, delivery on time
March 22, 2016

I hestitated if should I buy wedding dress by Internet, but I can recommend Vbridal.com for sure. Delivery was on time, custom size has been sewed according to my measurements, good quality fabric. Unfortunately, Vbridal didnt meet my request when it comes to additional features such a loop to hung up the train and marking the shipment as "gift"(eventhough I was talking about that with Vbridal representatives). Additionally, it is necessary to order also a petticoat, it doesnt matter what dress model you want to have. I was not aware of that and I had to buy a petticoat at different store. So if you are going to order any wedding dress, just remember about petticoat:)
Whatsmore, my country imposed some extra duty (tax) on shipment and Vbridal.com shared with me the cost which is great and I really appreciate that.
All in all, I am satisfied of my purchase and soon I will upload photo of my dress.
Can't wait for my big day!

Date of experience: March 22, 2016
Louisiana
3 reviews
26 helpful votes
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I ordered an ivory wedding dress from Vbridal and received a clearly PINK dress. Also, the quality is terrible and the underlay and lace layers are glued together. I emailed to request a refund and they refused to give me a refund for my order, but instead offered me a 10% discount toward my next order-- as if I would ever want to order anything from them again! Also, they told me that although they offer 4 color choices on their website for the dress I ordered (pink, white, ivory, champagne), they responded saying (in summary) that the color doesn't matter and depends on lighting. Their quote: "We have checked and the lining color will remain the same as the picture color no matter what color you choose for the dress. We can totally understand that customers mainly check products by the pictures shown on the website when shopping online. Affected by the resolution and the lighting, some details may not be presented very well and easily to be overlooked." Are you kidding me? A PINK dress is not the same as an IVORY dress. They are a complete scam!

DO NOT order from this company. They are scammers and stole my money ($220.79!). I filed a credit card dispute to get my money back and I won't back down until they pay me a FULL REFUND. I'll send the crappy dress they sent me if they pay for me to ship it back to them. They also told me that I can "sell the [pink] dress to a friend for a good price". Are they serious? This company needs to be reported and shut down.

Date of experience: October 5, 2016
Texas
1 review
5 helpful votes
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Excellent Service and a wonderful experience
March 27, 2016

They went above and beyond to make my situation correct and the quality of the dress is amazing! We need more good companies willing to go the extra mile for their customers!

Date of experience: March 27, 2016
New York
1 review
3 helpful votes
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I was Nervous.
July 21, 2016

After reading mixed reviews I was nervous about the order I placed. I ordered a dress for my upcoming wedding approximately 22 days before I was to be married, cutting it really close. I did take my measurements and opted for the rush tailoring, and paid extra for expedited shipping. I did send vbridal a message asking about the progress and asked for a delivery estimate about 9 days after ordering and received a response within 24 hours which was nice. They shipped my dress within 13 days and it was at my home 2 days later (I live in NY). Yes I agree with some other reviews that the package they ship it in is less than desirable but it was clean inside and not damaged in any way. My dress fit perfectly, thank god. It looked like the picture on the site so I am pleased with my purchase and would recommend this site. Please be aware that when you order you are not ordering name brand items. The dress you order may be slightly different from the picture but if you order because you like the overall style you should be happy with your purchase. Please take your measurement, your normal size most likely won't be the size you need, if you order per your everyday clothing size you could be disappointed. Overall I'm very happy and feel beautiful in my new dress. Thank you Vbridal.

Date of experience: July 20, 2016
Italy
1 review
1 helpful vote
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Beautiful, amazing, perfect
July 13, 2016

Thank you so much for this amazing dress. It was perfect for my irish wedding at cliffs of moher. It was the dress that i dream. Simple but elegance. And also confortable! I can go eveeywhere for the pictures in the nature!
My sicerely Compliments for your team. Dressmaker and costumers assistance.

Date of experience: July 11, 2016
Australia
1 review
2 helpful votes
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Excellent
March 11, 2017

Excellent. Am happy with product and service was very quick from order to delivery. Would be happy to use this site again

Date of experience: March 11, 2017
Spain
1 review
17 helpful votes
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Very nice dress and good value for money
August 20, 2016

It is the first time I bought from Vbridal (actually the first time I was buyng from any Asiatic website) and I was a little scared about what I was going to receive (I need the dress to wear it in a wedding event), but the dress is actually very beautiful and well sewed.
Probably the only problem is that the top of the dress in the breast part is too big and doesn't correspond to the 90cm I was expecting, but it can be tighten very easily by any seamstress.
I think I will buy again in the future from Vbridal

Date of experience: August 20, 2016
Canada
1 review
1 helpful vote
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Hi I just received my Mother Of The Bride outfit today and am very happy not only with the workmanship but everything about this outfit is beautiful.
Thank You Very Much.
Roberta Woods

Date of experience: May 31, 2016
California
1 review
2 helpful votes
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Totally satisfied
March 9, 2016

I am totally satisfied with the dress as well as the services I received. Very kind and fast. I am so happy that I ordered from here. The dress is beautiful. Have recommended you to everyone I know!

Date of experience: March 9, 2016
Sweden
1 review
0 helpful votes
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Very happy!
December 23, 2015

I just want to say a big thank you to Vbridal. My wedding dress is just stunning. It is exactly like I imagined. Thank you so much for making my dresses come true!

Date of experience: December 23, 2015

Overview

Vbridal has a rating of 3.7 stars from 147 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Vbridal most frequently mention customer service, wedding dress and good quality. Vbridal ranks 275th among Wedding Dresses sites.

service
30
value
32
shipping
26
returns
2
quality
27