Vayama

I booked a refundable ticket in November, 2017 with Vayama and cancelled it a week after. I was charged multiple fees for cancellation, which I paid over the phone to the Customer Support team and received receipts for the same. It is now April 2018 and I have still not received the refund. Vayama insists that the refund had been issued but refuses to give me a receipt or an authorization code. Moreover, they've stopped responding to my mails and customer care puts me on hold and then hangs up when I tell them the problem.

Clearly they've made some type of administrative error and are now refusing to refund the money. Stay away from these crooks!

After verbally confirming my wife's departure twice on the telephone, they denied it ever happened and try to sell me a business class ticket for over $10,000. I lost over 4K with them and there mistakes, they never take any responsibility, not only did my wife get stranded and we way over paid, but we Are deeply hurt by this careless company. After calling them multiple times to resolve the issue, all they do is deny deny and make it look like we were in the wrong.

Booked a ticket through Vayama.com. I did it in the past and there never been any additional luggage charges. Traveling overseas there is always one luggage included in the ticket, not with Vayama. Dropping my luggage at SAS counter I was unpleasantly surprised that there is $120 additional for each way. Never was disclosed anywhere during the booking process, What a scam! Will never book through Vayama again! Customer service was horrible as well keep telling me that there are their luggage policies online which are always changing and I should check them... Seriously? Why nowhere during the booking process there was no indication that luggage will be not included. Stay away from this scam save yourself nerves and money! If I could I would give zero stars...

These people have ridiculous charges for making reservations; if you have to change or cancel reservations, they charge at least $100 US per change, plus "undocumented" charges--all on top of the airlines' change fees. Yes, they answer their telephone, but their agents are unpleasant to downright rude. I have found that either English-language websites of the airlines themselves or reputable travel agencies in the countries being visited are much easier, faster, and cheaper than Vayama. I don't understand why Kayak refers to them!

They put wrong details of passengers on the ticket and then charge you crazy amount to amend. I booked 8 passengers in one booking and 6 of them have incorrect details when I received the ticket. I could see in my cache that the details entered were correct. One passenger surname was missing when its mandatory while booking. Their customer service guys are rude and hung up calls when trying to resolve the issue. Called the airline and they said call Vayama. This isn't the 1st time I booked online flights that I could book 6 incorrect tickets out of 8. I will never ever ever go near to them. Their ads kept coming up to annoy me even further! Frustrated, annoyed, disappointed + a lot more!

They are quick to book your ticket. But one of a very few booking services that does not let you cancel in 24 hours. That policy was changed on the phone call from 24 hours to "Only same day cancellation allowed". Bottom line. Be careful when you cancel and when you change your flight to make sure the timing is correct or they will make you pay for it. Not all agents knows what they are talking about. So be alert and ask questions even if the lady gets all testy on you.
Never again. Just steer clear from them!

Worst website ever! We did a huge mistake by buying tickets from vayama.
Had to get dates changed and can you imagine there is no phone line for the department who takes care of it!
They told us to wait for an email from that department since thats the only way to communicate with them and they didn't even give us the email contact of them.
It has been 24 hours we are waiting and there is no sign of any email. We have a dying family member in the other country whom we have to reach and the call center of vayama guys say they can't do anything about it.
Made several phone calls asked for the higher management contact numbers but they refuse to provide any.
We are stuck with our thousands of dollars with the website and can't explain the level of frustration we are in right now.
Never felt so helpless before.
Please please i am warning you do not ever think of doing business with these people even if it is saving you huge chunks of money. Worst customer service ever experienced!

Vayama is an scam agency, an entity with no integrity or an agency which to be trusted. Be aware of dealing with them because for sure you will be scammed. They haven't refund my flight ticket booking that has been cancelled by them, without even notifying me about that changes, this issue happened more than one year ago, despite that I am communicating with them since then, unfortunately, all what they are doing sending me the automated reply via email. Please be acknowledged be aware of not dealing with them, they are a real fraud.

Avoid this outfit at all costs. First, they screwed up the names on the tickets (which have to match your passport after all), then invoked some fine print in their terms to prevent me from re-booking a ticket when my plans changed. After over an hour on hold, speaking with barely intelligible reps, they refused to make the change, even after I confirmed with the airline that a change was possible. You might save a couple dollars on the ticket, but in the future I will always book through the airline of a reputable travel site. This mistake cost me a couple thousand dollars.

Originally I thought Vayama was fine, maybe even good until I looked at my credit card statement and realized they had charged me for making 2 phone calls to them because I was having problems with their website. I didn't ever book through them on the phone b/c the attendant told me I would be charged $15.00. It didn't matter anyway, as they turned around and charged me approximately $100.00 in fees for making 2 freaking phone calls! They are AWFUL. Do NOT use this site! It's a rip-off.

The worst customer service I've ever reached. I submitted a name correction request due to their "mandatory" Given name on the website while we do not have a Given name in our country. So ticket was issued with a duplicated name.
10 days ago, they stated that they will get back to me within 48 hours. I called them and no updates! Till now, I'm still waiting for the name correction to be done while I need the updated ticket urgently to submit it. They just telling me to wait. Seriously?