VayamaReviews 422

Booked ticket through kayak. Had to make a simple change on the ticket. Vayama said the "Credit Card company bounced " the transaction back was told I had to call. Credit card company said there was nothing wrong and there was not an attempted charge. Called Vayama back they said okay they will submit. Then I get an email back from them that their is a new rate (which was approximately $600 more and it said " we don't guarantee the price of the change". This back and forth went on until monday when I was assured that the ticket had been changed. We even looked on Vayamas site and Luftansas site and the change was there.

Yesterday, I received an email dated september 25 th that we needed to pay for the change. So, I called Vayama to make sure everything is okay and gave them another credit card. This time they told me it was okay and the passenger can fly today.

This morning, I received an email from the passenger that the departure information disappeared from both Vayama and Lufthansa(the departure was missing but the return part was still in the system) when he went to the airport the airline said they have no record of the ticket.

Angry I went directly to the airlines site and booked my colleague on a later flight (with no issues)

About 20 minutes ago, a Vayama "customer service" rep called. I cut him off told him I wanted a refund he told me he couldn't give me a refund because the person flying missed the flight and the "airline" didn't make refunds. Asked to speak to a supervisor. He refused several times. I told him that they are committing fraud. He insisted they are not and that the passenger didn't show up for the flight, therefore they will not refund the ticket!

I told him I would go on every review site and tell what happened. He said I'm hanging up, good buy!

Save your money and the aggravation, Don't go through Kayak or Vayama. Simply look on kayak then go directly to the air carrier and purchase the same ticket for probably less money and less stress

TERRIBLE.

Took two separte payments out of my account, causing me to go well over £1000 overdrawn. This meant I had no access to any of my funds what so ever obviously having a knock on effect on my day to day life. They denied authorising this pending payment that caused me to go over drawn and claimed that "after a review by our accounting department, we found no additional pending charge associated with Vayama against your account" well clearly there is because my bank can see it. They also asked to see a bank statement to prove the pending payment. As we all know, this is not possible as pending payments do not show up on statements. So i'm now stuck in a position where i can't even prove what they have done, and they are getting away with it!

Ringing their call centre was a waste of time and money, after explaing the situation to a woman, she just proceeded to tell me the amount i had paid for the flights in $'s. What use is that to me when I am trying to make a complaint? The woman also said something about taking $1 out then putting straight back into my account to make sure i had available funds. I then told this woman that no, it wasn't a dollar it was over a grand. The phone call then came to an end when she said that all she could do was put a note on my account to say that i called. Completely unhelpful.

I'm now currently sat waiting for the next 10 working days to discover if this money will reappear into my account or if Vayama go ahead with taking this unorthorised payment. Till then, I have no money. I get paid next week but because Vayama have technically made me go over drawn all that money will be sucked into that overdraft till all of this gets sorted out.

What if i had kids that depend on me? What if i have to pay rent? Even with whats happend i consider myself lucky that i'm not in a worse position.

Cheers Vayama, you are currently ruining my life.

Vayama gave me the option of a refund due to a flight cancellation. I was told that it would be two billing cycles until I got my money which I thought was an inconvenience but acceptable. They later told me that it would be three months because the refund was initiated on the 1st day of the month so I had missed the first billing cycle. It's now been 120 days and I still have not received a refund. The customer service representatives have either lied to me or don't know what they're doing. They have admitted to messing up my refund yet do not see interested in making an attempt to keep to their own stated refund deadline. Horrible company, will never deal with the again and would recommend you don't either.

Biggest bunch of losers in the world. I've always gone with orbitz and should never, ever ever have gone with vayama... they still haven't refunded my cash, one for a ticket purchased through their other site, cheap tickets... and another from vayama main site, these people take your money, then immediately cancel the purchase, then make it nearly impossible to get your cash back because they don't work well with banks... they're very apologetic, but apologies don't work when you need to be on a flight somewhere. Horrible. Not to be trusted under any circumstance. Pay more, but use a reputable site..

I highly suggest you do NOT use Vayama. I have been treated horribly by them. If you are expecting any kind of customer support or flexibility when airlines change their flight, do not use Vayama.

I have been hung up on 3 times by rude customer service representatives and lied to on 2 instances. They are extremely slow and do not do what they say they will. They put me through a circus and would not let me talk to anyone in charge. One employee admitted to me that he lied to me - as our conversation was turning south he said I was breaking up. I called him out and he apologized. Another customer representative told me there were not supervisors in the office to talk to but when I pushed harder for 5 minutes I found myself talking to a supervisor.

I purchased a ticket through Vayama for a South African Airways flight. Vayama contacted me that the airline changed the flight and then did not put me on another one. When I finally discovered this, Vayama told me the flight was full and my only option was to get a refund. This trapped me in a dangerous city by myself and I was forced to buy another ticket with a reputable name.

Vayama claims to stand by their customers before, during, and after their trip but did not stand by me at any point. Instead, they were rude and left me stranded in a dangerous city.

STAY AWAY FROM VAYAMA. Once ticket is bought, they make it impossible to make any changes. They give no information over the phone. Every request for information or changes must be submitted in writing and takes longer than the 24 hours they state it takes to receive a response. When you need to travel and make a change, it should not take 3 days to receive a response. They will Not give their ID or last name for identification purposes over the phone. When you ask to speak to a supervisor, they put you on hold for ever, literally. This place is terrbile. STAY AWAY.

This is the first time I've used Vayama for a flight overseas to the Philippines. I originally went with them because the price of the tickets was a little cheaper. Had I known the issues they would cause I would have run immediately. First off they change my flight twice, and getting on contact with them is a pain in the $#*!. The last time I spoke with them I was waiting for 45 minutes on the phone. They originally change my flight time, then suddenly a "minor change" was made to my flight leaving out of Las Vegas to now suddenly leaving out of Los Angeles two weeks about before my scheduled flight. I told the Indian man on the other end, who had no concept of why this wasn't good that I needed a flight out of Vegas. He had me on line for another 5 minutes to tell me "sorry no flights out of Vegas to California until the 17th of January. Apparently no plane will ever leave Las Vegas to go to California within a month. I finally gave up and ended up having to buy a ticket to Los Angeles the night before my flight since it's too early in the morning to drive to. So all in all, I had to spend an additional $113 for something they screwed me over with and all they could say was "no, there is no other flight". I couldn't even change airlines or anything. I will NEVER use Vayama again. On that note I had two flights scheduled with them and both flights have been changed 3 times since. I'll also include that a 13 hour layover in San Francisco is ridiculous. They picked the absolute worst times for me. On my return flight I leave out of Manila at midnight. By far the worst company I've ever dealt with on customer service.

I tried to change my ticket 8 days ago. I called VAYAMA and the agent told me that he would get back to me within 24 hours. After 24 hours of waiting just to hear nothing back from them I called again, another agent told me they would get back to me yet still nothing. This went on for a week and I demanded to speak with one of the supervisors. This time the supervisor ASSURED me that I would hear back from VAYAMA within 24 hours but didn't get back to me either. I was so furious with this company and called to speak with their supervisor to request a refund. The agent transferred me to another supervisor of theirs, named STEVE SMITH. I told him either book me a ticket on the spot or issue me a refund because they apparently were unable to do what they are paid for. I would have been better off booking this ticket on my own in the first place and saved myself a fortune. I demanded that I would only pay for the penalty to the airline but not the VAYAMA service fee because not only were they not able to help, I end up paying a lot more for the ticket than what I would have paid 8 days ago as a result of trusting their customer service! Apparently Mr. STEVE SMITH had a hard time sympathizing with me and told me to forget the idea of getting my money back. He told me he would find me a ticket but HUNG UP ON ME WHILE I was waiting for him to find me the ticket. I called again and the agent told me that Mr. STEVE SMITH was busy making another call(which I highly doubt). I have never encountered such unprofessionalism in my entire life until VAYAMA. Quoting from another victim of this company:"stay as far away from Vayama as possible! They are happy to take your money, but not happy to offer real customer service."

Vayama is AW-FUL! DO NOT DO BUSINESS WITH THEM!

I purchased tickets and some how they messed up my return flight. I called right away to change it and the person (who could barely understand me) said that they would charge me a $50 cancellation. It was their error! They would return the fee if you re-buy on Vayama, but the tickets had already went up $100 after the error. When my credit card company and I called them a second time, a woman there told us that there was a 24hr. Cancellation without a fee. The first person didn't honor that and told me he had to charge me even though it had just happened! Both agents didn't make any effort to help me and were basically robots on the other line. Luckily, my Mastercard helped me and gave me a credit since dealing with them was useless. AVOID THEM AT ALL COSTS!

I would NEVER recommend anyone to use Vayama to book their flights. I tried to change my flight from Zanzibar so that I would fly to Heathrow and stay in London and leave ten days later than my original travel plan. I made it explicitly clear in my e-mail to them but they changed it so that I extended my stay in Zanzibar rather than in London. Vayama then requested that I pay for the flight change fee. I tried to have the fee waived but they refused. Every time I called the agency from Zanzibar, they were rude and unhelpful. Representatives promised that they would call me back or e-mail me, but they never followed through. Thus every time I called them, I would repeat the same issue and nothing would ever get accomplished. I was extremely upset and frustrated by Vayama. I will never forget when one representative told me to to go call British Airways and Tanzania Air myself to make the necessary changes.

DON'T USE VAYAMA. The website is a total scam. I spent hours on the phone trying to get a refund for a ticket because of a mistake THEY made. They purposely recorded the wrong name for the ticket and wanted to charge us $50 to cancel the ticket and then buy another one. Needless to say that did not happen. Fool me once shame on you, fool me twice... The customer service is terrible as each representative says something different. One guy even yelled at us over the phone. I've read enough other reviews (after the fact) to tell me that this website makes their living off of scamming their customers and charging random fees. Hopefully something will be done to shut down this website.

Originally I thought Vayama was fine, maybe even good until I looked at my credit card statement and realized they had charged me for making 2 phone calls to them because I was having problems with their website. I didn't ever book through them on the phone b/c the attendant told me I would be charged $15.00. It didn't matter anyway, as they turned around and charged me approximately $100.00 in fees for making 2 freaking phone calls! They are AWFUL. Do NOT use this site! It's a rip-off.

VAYAMA is the most horrible company i have ever come across in my entire life. I booked a flight with them some 3 months ago. I was been told by my doctor a month prior to my journey that i shudnt travel as my back needed an operation. When i had read the terms and conditions for vayama, they said that i can change or cancel my ticket 72 HOURS prior to my journey. When i told vayama about this, they said they cannot give me a refund and put the blame on the airlines saying that the airline is not giving the money as they have certain policies.
When i contacted the airlines about the operation, they said that it is upto VAYAMA to solve this as i had booked my tickets with them.
I tried contacting vayama again. The IVR at their customer service desk sucked bigtime. When i tried contacting them thru email, they replied to me after 3 days of my email, thus delaying the whole process.
Vayama is definitely a FRAUD company. They even said that my back operation is not a reason for me NOT TO FLY, which was so ANTI-HUMAN.
They are paying me pack not even HALF of my amount and i need the money for the operation.
I would definitely suggest people NOT to fly thru VAYAMA as they have been anti-social and have caused me mental torture. The worst company ever.
VAYAM SUCKS... PLEASE DONT TRAVEL VAYAMA..

I had a horrible experience with a flight I booked through Vayama. I booked a flight to Europe through Vayama and was told a departure time from SFO. So I had booked a connecting flight from Seattle to SFO in order to catch the SFO flight in time. It turns out the departure time I was given by Vayama was wrong; it was an hour earlier than they had told me. So I had to change my connecting flight at the last minute because of Vayama's mistake- at an additional cost of $200! I have not yet received any acceptable response from Vayama.